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TOUCH 2 WITH GO – Route Guidance related issues
Symptoms:
1-
The route guidance does not lead to the location requested
2-
After inputting a destination, the system freezes (only in 6.9.0)
3-
After pressing F, France is not listed in the country list /when pressing the map
button, the system resets (only in 4.5.0)
4-
Impossible to put long city names in the address menu
1- The route guidance does not lead to the location requested
Phenomenon description:
Customers who use software version 3.3.0 or 4.2.1 may experience that the route guidance
does not lead to the location requested by the customer. This issue only happens for specific
destinations in England, France and Spain.
When you create a route to a new address, for example 5 kilometers around your place, the
route displayed on the map screen does not correspond with the selected address.
The flag is at the right place but the route is false.
This issue only happens for specific destinations in England, France and Spain.
Supplier: Harman
This phenomenon can occur on Extension Box software lower than mentioned in below table.
The problem has been resolved as from the software version shown below table or higher.
Minimum Required Software Version: 4.4.2
How to fix:
Install latest released Extension Box Software. (See hyperlink on the bottom of the page)
Top page
How to access the Service Menu
How to check DTC codes
How to Identify T2wG and Device
How to access the Repair Manual
How to install latest softwares
ID
NG Techdoc
Unknown issue
DA
DA & Ext. Box
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