Mercedes-Benz S-Class 2020 Operator's Manual page 360

358 Multimedia system
If Accident and Breakdown Management is
called via the voice control system and no
service has been activated, but the data protec‐
tion query has been confirmed, the following
data can also be called up from the vehicle by
the Mercedes-Benz Customer Center:
Current vehicle location
R
%
At the time of going to press, this function is
technically not yet available but can be sup‐
ported in the future.
If the data protection prompt has been rejected
the following data is transmitted:
Reason for the initiation of the call
R
Rejection of the data protection prompt
R
Mercedes me connect
Notes on Mercedes me connect
Mercedes me connect provides the following
services:
Accident and breakdown management (me
R
button)
Concierge Service (when the service is acti‐
R
vated), appointment requests or similar (me
button)
Mercedes-Benz emergency call system (auto‐
R
matic emergency call and SOS button)
The Mercedes-Benz Customer Center and the
Mercedes-Benz emergency call center are availa‐
ble for you around the clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
( page 355).
/
You can also call the Mercedes-Benz Customer
Center using the multimedia system
( page 356).
/
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, always
call the national emergency services first using
the standard national emergency service phone
numbers. In emergencies, you can also use the
Mercedes-Benz emergency call system
( page 359).
/
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me portal: https://
me.secure.mercedes-benz.com
Information on Mercedes me connect acci‐
dent and breakdown management
The accident and breakdown management can
include the following functions:
Supplement to the Mercedes-Benz emer‐
R
gency call system ( page 359)
/
If necessary, the contact person at the
Mercedes-Benz emergency call center for‐
wards the call to Mercedes me connect
breakdown and accident management. For‐
warding the call is however not possible in all
countries.
Breakdown assistance by a mechanic on
R
location and/or the towing away of the vehi‐
cle to the nearest authorized Mercedes-Benz
Center
You may be charged for these services.
More information about Mercedes me connect
services can be obtained in the Mercedes me
portal: https://me.secure.mercedes-benz.com