Mercedes-Benz S-Class 2020 Operator's Manual page 358

356 Multimedia system
1 me button for service, concierge or informa‐
tion calls
2 SOS button cover
3 SOS button
To make a Mercedes me call: press button
#
1.
To make an emergency call: press SOS
#
button cover 2 briefly to open.
Press and hold SOS button 3 for at least
#
one second.
If a Mercedes me call is active, an emergency
call can still be triggered. This has priority over
all other active calls.
Information about the Mercedes me call
using the me button
A call to the Mercedes-Benz Customer Center
has been initiated via the me button in the over‐
head control panel or the multimedia system.
Using the voice dialog system you access the
desired service:
Concierge Service (if the service is activated)
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Accident and breakdown management
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( page 358)
/
Mercedes-Benz Customer Center for general
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information about the vehicle
You can find information on the following topics:
Activation of Mercedes me connect
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Operating the vehicle
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Nearest authorized Mercedes-Benz Center
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Other products and services from Mercedes-
R
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Center (
/
Calling the Mercedes-Benz Customer Center
using the multimedia system
Requirements:
You have access to a GSM network.
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The contract partner's GSM network cover‐
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age is available in the respective region.
The ignition is switched on so that vehicle
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data can be transferred automatically.
Multimedia system:
Phone ª Contacts
4 5
Call Mercedes me connect.
#
The call is made.
After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then, you can select a service and be con‐
nected to a specialist at the Mercedes-Benz
Customer Center.
page 357).