Mercedes-Benz S-Class 2020 Operator's Manual page 359

Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
#
Call.
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Center
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This will contact you to confirm the appoint‐
ment and if necessary consult about the
details.
% If you select Later after the service message
appears, the message is hidden and reap‐
pears at a later time.
Giving consent to data transfer during a
Mercedes me call
Requirements:
A service call is active using the multimedia
R
system or the overhead control panel .
If the breakdown and Mercedes me connect
Concierge services are not activated on
Mercedes me, the Do you consent to the trans-
fer of your vehicle data and the vehicle's posi-
tion to the Mercedes-Benz Customer Center in
order to improve the processing of your request?
message appears.
Select Yes.
#
The relevant vehicle data is sent automati‐
cally.
Transferred data during a Mercedes me call
The data transferred during a Mercedes me call
depends on which service is selected in the
voice control system and whether Mercedes me
connect services are activated.
Multimedia system 357
If no Mercedes me connect services are activa‐
ted and the data protection prompt has been
confirmed the following data is transmitted:
Vehicle identification number
R
Mercedes me customer identification num‐
R
ber
Reason for the initiation of the call
R
Language set in the multimedia system
R
Confirmation of the data protection prompt
R
If a call is made for a service appointment via
the service reminder, the following data may be
transmitted:
Current mileage and maintenance data
R
Transfer is possible assuming the required
data transfer technology is supported by the
mobile service operator and the quality of
the mobile connection is sufficient.