Packing Instructions For Returning An Ln1000 Router - Juniper LN1000 User Manual

LN1000 Mobile Secure Router
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Documentation

Packing Instructions for Returning an LN1000 Router

Related
Documentation
46
Indication of what activity was being performed on the router when the problem
occurred
Problem detail and configuration data, obtained by these commands:
show version
show chassis hardware
show chassis environment
show configuration
When a new request for technical support is submitted, the JTAC engineer:
Opens a case and assigns a number
Begins troubleshooting, diagnostics, and problem replication (if appropriate)
Provides you with periodic updates on problem status and escalates the problem as
appropriate according to escalation management guidelines
Closes the case when you agree that the problem has been resolved
Packing Instructions for Returning an LN1000 Router on page 46
SPOST and POST Diagnostic Tests on page 35
LN1000 Mobile Secure Router Features on page 5
If possible, use the original shipping containers and packing materials in which the LN1000
hardware was originally shipped. If these materials are unavailable, use comparable
shipping materials, or contact your Juniper Networks representative at
http://www.juniper.net/in/en/contact-us/
To pack the LN1000 hardware for shipment, follow these steps:
Issue the proper shutdown commands to halt your system.
1.
Switch all power switches to the OFF position.
2.
Remove the router from the chassis.
3.
Place the router in its protective container and then place the router in a box, placing
4.
packing foam around the router.
Information You Might Need to Supply to JTAC on page 45
SPOST and POST Diagnostic Tests on page 35
LN1000 Mobile Secure Router Features on page 5
for information on approved packaging material.