Chapter 9 Contacting Customer Support - Juniper LN1000 User Manual

CHAPTER 9
Contacting Customer Support
Contacting Customer Support
Related
Documentation
Information You Might Need to Supply to JTAC
Contacting Customer Support on page 45
Information You Might Need to Supply to JTAC on page 45
Packing Instructions for Returning an LN1000 Router on page 46
Once you have located the serial numbers of the device or component, you can return
the device or component for repair or replacement. For this, you need to contact Juniper
Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
On the Web: Using the Case Manager link at
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
Information You Might Need to Supply to JTAC on page 45
SPOST and POST Diagnostic Tests on page 35
Packing Instructions for Returning an LN1000 Router on page 46
When requesting technical support from the JTAC by phone, be prepared to provide the
following information:
Priority level
http://www.juniper.net/support/
45