Troubleshooting - Jenn-Air W11356996 Service Manual

DIAGNOSTICS & TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
PROBLEMS
The coffee is not hot
The coffee is too weak or not creamy
enough
The coffee is delivered a drop a time or too
slowly
The coffee is only coming out of one of the
holes in the coffee spouts or is not coming
out at all
The milk contains large bubbles and squirts
out of the milk spout or there is little froth
The milk does not come out from the milk
spout
The appliance does not come on
The infuser cannot be extracted
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2-6 JennAir Built-in Coffee System
For Service Technician Use Only

Troubleshooting

POSSIBLE CAUSE
The cups have not been preheated.
The infuser has cooled down because over
3 minutes have elapsed since the last drink
was made.
A low temperature is set.
The coffee is ground too coarsely.
The blend of coffee is unsuitable.
The coffee is ground too finely.
The holes in the coffee spouts are clogged. Clean the holes in the coffee spouts.
The milk is not cold enough or is not semi-
skimmed or skimmed.
The froth adjustment dial is incorrectly
adjusted.
The milk container lid or froth adjustment
dial is dirty.
The hot water/steam connection nozzle is
dirty.
The lid of the milk frother is dirty.
The milk tube has not or not correctly
been inserted.
The power cord is not plugged in to the
electrical outlet.
Power to the appliance is disconnected.
The main ON/OFF switch is not turned ON. Turn the appliance off by pressing the
The appliance has not been switched OFF
correctly.
SOLUTION
Enable the cup warmer from the user
SETTINGS menu.
Place the cups on the heatable coffee cup
tray.
OR
Rinse the cups with hot water.
Before making coffee, heat the infuser
by selecting the Rinse function from the
menu. The infuser gets hot during rinsing.
Set a hotter coffee temperature.
Turn the grinding adjustment dial one
click counterclockwise towards number
one while the coffee mill is in operation.
Continue one click at a time until coffee
delivery is satisfactory. The effect can only
be noticed after delivering two coffees.
Use a blend of coffee specifically for
espresso coffee machines.
Turn the grinding adjustment dial one click
clockwise towards number seven while
the coffee mill is in operation. Continue
one click at a time until coffee delivery is
satisfactory. The effect can only be noticed
after delivering two coffees.
Use fully skimmed or semi-skimmed milk
at refrigerator temperature 5°C (41°F).
If results are still not satisfactory, try
changing brand of milk.
Turn the adjusting dial to the left or right
until set to the recommended position.
Clean the lid and adjusting dial of the milk
frother.
Clean the connection nozzle.
Clean the lid of the milk frother.
Insert the milk tube in the milk frother lid.
Plug in appliance or connect power.
button.
Turn the appliance off by pressing the
button.