Consumer Troubleshooting - Jenn-Air JBC7624BS Technical Education

OPERATION
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Problem
The coffee is not hot
The coffee is not
creamy enough.
The coffee runs out too
slowly or in drips.
The coffee runs out too
quickly.
The coffee does not run
out of one or both of the
spouts.
The coffee comes out
around the service door
instead of from the
spouts.
Water comes out of the
spouts instead of
coffee.
The milk does not come
out of the milk spout.
The milk is not well-
frothed.
The milk contains large
bubbles or spurts out of
the milk spout.
2-14 Jenn-Air Built-in Coffee System
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Consumer Troubleshooting

TROUBLESHOOTING
Possible Cause
The cups have not been preheated.
The brewing unit has cooled down because
2-3 minutes have elapsed since the last coffee was
made.
The set temperature is not high enough.
The coffee is ground too coarsely.
The blend of coffee is unsuitable.
The coffee is ground too finely.
The coffee is ground too coarsely.
The spouts are blocked.
The holes in the spouts are clogged with dry coffee
powder.
The coffee feed inside the service door is blocked.
Ground coffee is blocking the funnel.
The intake tube is not inserted or is inserted
incorrectly.
The milk container lid is dirty.
The milk pointer is incorrectly positioned.
The milk is not cold enough or is not 2%.
The milk frother pointer is incorrectly adjusted.
The milk container lid is dirty.
Remedy
Heat the cups by rinsing them with hot water.
Before making coffee, heat the brewing unit by
selecting the Rinse function from the menu.
Change the set temperature. See "Coffee
Temperature" in the "Settings" section.
Turn the grinding coarseness adjustment knob one
click counterclockwise toward the number 1 while
the coffee mill is in operation. See the "Adjusting
the Coffee Grinder" section.
Use a blend of coffee specifically for espresso
coffee machines.
Turn the grinding coarseness adjustment knob one
click clockwise toward the number 7 while the
coffee mill is in operation. Continue one click at a
time until coffee runoff is satisfactory. Results are
only visible after making 2 cups of coffee. See the
"Adjusting the Coffee Grinder" section.
Turn the grinding coarseness adjustment knob one
click counterclockwise toward the number 1 while
the coffee mill is in operation. Results are visible
only after making 2 cups of coffee. See the
"Adjusting the Coffee Grinder" section.
Clean the spouts with a toothpick.
Clean the spouts with a toothpick, a sponge, or a
hard-bristled kitchen brush.
Clean the coffee feed thoroughly, especially around
the hinges.
Clean the funnel with a wooden or plastic fork and
clean the inside of the machine.
Insert the intake tube in the rubber washer in the
milk container lid.
Clean the milk container lid as described in "To
Clean Milk Frother" in the "Making Cappuccino"
section.
Adjust the pointer as described in the "Making
Cappuccino" section.
For best results, use cold skim or 2% milk. If
results are still not satisfactory, try changing brand
of milk.
Move the pointer slightly toward the word
"Caffelatte." See the "Making Cappuccino"
section.
Clean the milk container lid as described in "To
Clean Milk Frother" in the "Making Cappuccino"
section.