Procedure Before Starting The 9Yy Service Checks - Lexmark MB2236 Service Manual

Action
Step 12
Replace the damaged cable.
Does the problem remain?
Step 13
a
Reseat all the cables on the controller board.
b
Check if the controller board LED lights up.
c
Check the controller board for proper installation and damage.
Is the controller board properly installed and free of damage?
Step 14
Replace the controller board. See
page 228.
Does the problem remain?

Procedure before starting the 9yy service checks

Retrieve certain information that helps your next level of support in diagnosing the problem before replacing
the controller board.
Warning—Potential Damage: Do not replace the controller board unless instructed by your next level of
support.
1
Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2
Collect the settings from the Menu Settings Page.
3
Collect information from the user.
Note: Not all of the items are retrievable from the printer that you are working on.
A. Collecting the history information from the SE menu
Note: Make sure that your printer is connected to a network or to a print server.
Open a web browser, type http://printer_IP_address/se, and then press Enter.
1
Notes:
printer_IP_address is the TCP/IP address of the printer.
•
se is required to access the printer diagnostic information.
•
2
Click History Information, copy all information, and then save it as a text file.
3
E-mail the text file to your next level of support.
B. Collecting the firmware logs (Fwdebug and logs.tar.gz) from the SE menu
Notes:
•
Make sure that your printer is connected to a network or to a print server.
"Controller board removal" on
Diagnostics and troubleshooting
156
Yes No
Go to step 13. The problem is
solved.
Contact the next Go to step 14.
level of support.
Contact the next The problem is
level of support. solved.
3400-48x