Ricoh Da-P1 Field Service Manual page 266

6. Troubleshooting
SC No.
264
Level Error Name/Error Condition/Major Cause/Solution
• Defective HDD
• HDD inconsistency caused by switching the machine off while
writing to HDD
• Software bug
• When HDD error-related service calls (SC860-SC865) are issued
at the same time:
This error can be caused by a defective HDD. Therefore, take the
necessary countermeasures specified for SC860, etc.
• When other HDD error-related service calls (SC860-SC865) are
NOT issued at the same time:
1) Turn the main power off/on.
2) If it cannot be restored by taking the above measure, initialize the
Net File partition in the HDD.
Note, however, that this may delete stored data such as documents
remaining in the Fax transmission queue and those waiting for
capture. Therefore, you must obtain the consent of your customer
before executing the initialization. Note that after executing
commands including Plumeria/Palm2, the job history will also be
cleared.
3) If the error persists even after taking the above step, initialize all
of the partitions in the HDD in accordance with SP5-832-001, then
turn the main power off and then on again.
Note, however, that this step will clear all of the data stored on the
HDD including various documents, address book data, and so on.
Therefore, again you must obtain the prior consent of your
customers. Note that saved received Fax documents will be
protected, but the receiving order may not be maintained.
4) If the error still cannot be restored, replace the HDD.