Transferring Calls; Attended Transfer; Blind Transfer - VTech ErisTerminal ET605 User Manual

ET605 User Manual

Transferring calls

You can transfer a connected call as well as a call ringing on your phone.
Note: The phone can handle two simultaneous connections. If there already is a second
connection, either a call on hold or ringing, you must terminate/reject that second call before
you can transfer the call.
• When you have a call on the line, there are two ways to transfer it to a third party:
◦ Announcing the call to the third party first, to make sure the call is welcome and will be accepted:

Attended transfer;

◦ Transferring the call unannounced: Blind transfer. There will be no feedback on whether the third party
is available and/or picking up the call.
• When a call is ringing on your phone, you can transfer it to a third party without answering it first (blind
transfer only).
Attended transfer
1. Put the call on hold.
2. Dial the number you want to transfer the call to and announce the call.
3. If the third party wants to accept the call, press
4. With the Transfer Party screen on the display (Fig. 2), press
Fig. 1
5. When the call has been transferred to the third party, you may briefly see the "Disconnected" screen (Fig. 2)
before the idle screen returns.

Blind transfer

• Blind transfer of active call
1. With a call on the line, press
2. Dial the number of the third party to whom you intend to transfer the call or press the function key
underneath
3. Press . You may briefly see the message that the transferred call was "disconnected", indicating that it
is now ringing on the third party's phone.
• Blind transfer of ringing call
1. With a call ringing (Fig. 1), press
2. Dial the number of the third party you intend to transfer the call to.
3. Press . The call is now ringing on the third party's phone.
Fig. 2
. The dial screen will appear.
to select a number from one of the available directories and call lists.
.
.
.
56
Using the Phone