Group Profile Tab; Group Services Tab - Polycom VVX 300 Series User Manual

First Communications Cloud IP PBX User Guide (Polycom)

Group Profile Tab

The mostly used features of the Group Profile Tabs are "Administrators, and Time Schedules:
ADMINISTRATORS:
This allows you to view and modify any other Administrators associated with your group
TIME SCHEDULES:
This tab allows you to view and create new schedules associated with your group. This feature is
primarily used For AUTO ATTENDANTS or TIME of DAY ROUTING you would like a number to
forward to or Recording to Answer.

Group Services Tab

The most comonly used features of this tab are (Auto Attendant, Hunt Groups, Music on Hold,
and FAC-Feature Access Codes)
Auto Attendant:
Serves as an automated receptionist that answers the phone and provides a personalized
message to callers. Callers have the option to connect to the operator, dial by name or
extension, or connect to configurable extensions.
Hunt Group:
Automatically process incoming calls received by a single phone number by distributing them
among a group of users or agents.
Music on Hold:
Allows you to add / remove your group's music that customer's hear while on hold
FAC "Feature Access Codes":
Displays all code features a user can use instead of the web portal.
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