Transferring A Call; Attended Vs. Unattended; Blind Transfer - Polycom VVX 300 Series User Manual

First Communications Cloud IP PBX User Guide (Polycom)

Transferring a Call

1. On an active call, press Transfer
a. You may use the hard key
Note: the soft key will only show up when you are on an active call
Note: On 500 & 600 series phones, there is no hard transfer key – you will only see a transfer soft
key on an active call
2. Dial the extension or 10 digit number of the person you wish to transfer to
3. Press the Send soft key (shown below)
Note: Send will only show up once you initially press transfer

Attended vs. Unattended

4. After pressing the Send soft key – wait on the line for the person you are transferring to, to
answer. Your caller will not hear the conversation, as they are on hold.
a. If the person confirms that they would like to take the call, at this point you may hang
up and they will automatically have the caller
b. If the caller does NOT want to take the call, refer to your soft keys. You will see a
cancel soft key.
Note: Cancelling out of the transfer will give you the caller back and allow you to speak with them.
c. To transfer directly to voicemail, press Transfer then *55 + extension number Send soft
key, hang up
5. If you do not want to speak with the person, you may use either Transfer Key, dial the
extension number, press Send and hang up right away.

Blind Transfer

1.
On an active call, you may use the hard key
Note: the soft key will only show up when you are on an active call
2.
Before you dial your extension, you should see a soft key appear that says "Blind" –PRESS IT
Note: on 500 & 600 series phones the Blind key will show along the top of the screen
3.
Dial extension number or 10 digit external number
4.
Press the Send soft key
Note: Send will only show up once you initially press transfer
Note: on 500 & 600 series phones, you will not see "Send" soft key – you will see
or the soft key
(shown below)
or the soft key.
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