If You Have Problems; System Survey - Nortel CS 1000 Manual

244 System maintenance

If you have problems

If you have problems with your SIP DECT system, first review
"Troubleshooting" (page
and describes the settings you can check to resolve some common
configuration problems. If you cannot resolve the issue, collect the
necessary information including a system survey, system archive, and
network traces. Describe the issue and contact the Nortel help desk.

System survey

Complete a system survey for your SIP DECT configuration. Provide the
information outlined in the following sections to describe your hardware, IP
addresses, software version, configuration, and numbering plan. If you
have problems with your SIP DECT system, send your completed system
survey with the system archive to the Nortel help desk.
Hardware
•
Connection type (SIPN or SIPL):
•
Call server:
•
Number of DAPs:
IP addresses
•
Signaling server or SIP Line gateway (Node IP):
•
Network routing service (only for SIPN):
•
DAP redirect server (only for SIPN):
•
DAP Controller PC:
•
DHCP server (if different from DAP controller PC):
•
TFTP server (if different from DAP controller PC):
Software version
•
Call server release:
•
Microsoft Windows (installed on DAP Controller PC):
•
DAP controller software:
DECT
key 1 hot u = <user agent prefix> + <DN>
238). The Troubleshooting section lists
Nortel Communication Server 1000
SIP DECT Fundamentals
NN43120-123 02.02 30 March 2010
Copyright © 2008-2010 Nortel Networks. All Rights Reserved.
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