Call Forwarding - Avaya 1140E Software User's Manual

• If you select the option all and if at least one account is not in DND mode, then the DND mode
is activated for all accounts. If any account is in Call Forward mode, Call Forward is disabled.
• If you select the option all when all accounts are in DND mode, DND mode is deactivated for
all accounts.
When using a programmed DND feature key, the account that is impacted by the DND feature key is
determined when the feature key is configured. When the DND feature key is pressed, the DND
feature behavior is the same as previously described, except no confirmation prompt is displayed.
The operation is performed immediately, and a message indicating what was done is displayed.
DND mode for each account is persistent. If you restart the IP Deskphone, or log out and log in, the
account maintains the original state.
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Call Forwarding

Selecting the Call Forward command from the Services menu prompts you to specify which
account must be placed in Call Forward mode. The option forward all places all accounts in Call
Forward mode in one operation and the option forward none deactivates Call Forward for all
accounts at once.
The following scenarios apply to Call Forward:
• If you activate Call Forward for a specific account, then all calls to the selected account are
redirected automatically to the specified address. The target address of the account must be
reachable from the domain. Calls to other accounts are still received. The line key label
periodically indicates that Call Forward mode is active.
• If you select a single account with neither Call Forward nor DND active, then you are prompted
to specify a forwarding target. Call Forward is then enabled. If DND is already active, a
message indicating Call Forward cannot be activated displays. If Call Forward mode
is already active, then you are prompted whether to deactivate it.
• If you select the forward all option, then all accounts are configured in Call Forward mode
using the provided target. DND mode is deactivated for all accounts. If accounts are already in
Call Forward mode for a different target, they are updated to use the new target.
• If you select the forward none option, the Call Forward feature is deactivated for all accounts
for which it is currently active.
After a single-account CFwd programmed key is pressed:
• If the account is already forwarding calls to the programmed target, call forwarding is
deactivated.
• If call forwarding is not already activated, then the account is configured to forward calls to the
given target, disabling DND if necessary, and overriding any other call forward target that might
be active for the account.
August 2017 Avaya 1140E IP Deskphone with SIP Software User Guide
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