Retrieving A Held Call; Transferring Calls; Blind Transfer; Consultative Transfer - Mitel 6869i User Manual

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide

RETRIEVING A HELD CALL

If you have more than one call on hold, you can reconnect to a held call by pressing the line/call
appearance button where that call is being held or by navigating to the call on the Line Selection
or any Call screen and pressing
to disconnect the call.

TRANSFERRING CALLS

You can use the Xfer softkey offered on screen when in a connected call to transfer calls or
use a softkey configured with Transfer functionality (see "Click Save Settings." on page 121).

BLIND TRANSFER

A blind transfer is when you transfer a call directly to another extension without consulting with
the person receiving the call. To do this, simply complete the transfer immediately after you
have entered the number. The call goes directly to the extension or outside line you transferred
to.

CONSULTATIVE TRANSFER

You also have the option to consult with the person you are transferring the call to, before you
complete the transfer. To do this, simply remain on the line until the receiving party answers
the call. After consulting with the receiving party, you can either complete the transfer or cancel
the transfer to go back to the original call.

DIRECT TRANSFER

The 6869i IP phone provides a convenient direct method of transferring an existing call to
another existing call. If you have the transfer recipient on hold on another line, you can simply
navigate to the recipient and press the Xfer softkey and the direct transfer will be performed.
Transferring Calls
Use the following procedure to transfer a call to another extension.
IP PHONE UI
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
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or Pickup softkey. Press or the Drop softkey