Page 1 Mitel 6940 SIP Phone 58015335 REV00 RELEASE 5.0.0 USER GUIDE...
Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
Page 3: Table Of Contents
Cleaning the Mitel 6940 SIP IP phone touchscreen ....... . .
Page 4 Specifying the Input Language Using the Mitel Web UI .......
Page 5 Creating Dialpad Speed Dial Keys Using the Mitel Web UI ......ciii...
Page 6 Configuring a Call History Key Using the Mitel Web UI ......cxxxiv...
Page 7 Table of Contents Accessing the Outgoing Redial List ..........cxlii Editing Entries in the Outgoing Redial List .
Page 8 Configuring DND Using the Mitel Web UI ........
Page 9 Table of Contents Goodbye Key Cancels Incoming Calls ..........ccxiii Configuring Goodbye Key to Cancel Incoming Calls .
Page 10: Welcome
MiVoice Office 400. About this guide This guide explains how to use the basic features of your new Mitel 6940 SIP IP phone. Not all features listed are available by default. Your System Administrator has the ability to customize many features on this phone.
Page 11: Supporting Documentation
Cordless Bluetooth handset • Enhanced wideband, full-duplex speakerphone for handsfree calls • Extensive support for peripherals and modules: Mitel Cordless Bluetooth handset, Mitel Integrated DECT, USB, and Bluetooth headsets, M695 Color Programmable Key (PKM) modules, and Mitel Wireless LAN Adapter •...
Page 12: Installation And Setup
Cleaning the Mitel 6940 SIP IP phone touchscreen Repeated use of the Mitel 6940 SIP IP phone may lead to a dirty screen. To clean the phone’s screen, Mitel recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth made of microfiber suede (preferably one without sewn hems or similar characteristics that would scratch the surface of the screen).
Page 13: Tips For Your Comfort And Safety
Protect your hearing Your Mitel 6940 SIP IP phone has a control for adjusting the volume of the handset, headset, and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.
Page 14: Ip Phone Keys
Mitel 6940 SIP Phone User Guide IP Phone keys Key panel The following sections describe the various Mitel 6940 SIP IP phone key functions and how they can help you make and manage your calls and caller information. Bluetooth Cordless Handset...
Page 15: Key Description
Dialpad keys The Mitel 6940 SIP IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to make a call (see “Making Calls”...
Page 16 Mitel 6940 SIP Phone User Guide Interactive Voice Response (IVR) system. The basic inputs for the Mitel 6940 SIP IP phone dialpad includes the following: Dialpad Key Description Dials 0 Dials 1 2 ABC Dials 2 When entering text, this key enters A with one press, B with two presses, and C with three presses.
Page 17: On-Screen Keyboard
# / \ @ On-screen keyboard In addition to the Mitel 6940 SIP IP phone’s dialpad keys, an on-screen international keyboard is available for character input. The on-screen international keyboard automatically displays in various applications when character input is required.
Page 18 Mitel 6940 SIP Phone User Guide The numeric layout of the on-screen international keyboard is as follows: xviii...
Page 19 IP Phone keys Pressing and holding various keys on the on-screen keyboard allows you choose diacritical and secondary characters. The diacritical and secondary characters available for the on-screen international keyboard include: Press and hold Available diacritics/secondary characters è é ê ë...
Page 20: Getting Started
Getting Started The 6940 must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
Page 21 Getting Started The 6940 phone then checks settings and looks for new configuration and firmware updates from a configuration server. This may take a few moments while the phone downloads the latest updates. Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.
Page 22: Network Connected/Network Disconnected
Mitel 6940 SIP Phone User Guide If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. When the configuration update is complete, the phone displays the following screens and then displays the Home screen.
Page 23: Ui Overview
Check with your System or Network Administrator for assistance. For more information about connecting your phone, see the Mitel 6940 IP Phone Installation Guide. Note: If the phone displays a No Service status message you can still use the phone but note that it is not registered with the Registrar.
Page 24 Mitel 6940 SIP Phone User Guide Line and Name Date and Time Note: Your System Administrator should have configured your SIP screen name, line number, and any other administrative features required. If your name does not display on the screen, contact your System Administrator.
Page 25 If this icon is displayed, the USB port will not be functional. Use the recommended AC adapter (optional accessory) or power the phone using 802.3at PoE plus to ensure the USB port will be functional when expansion modules are connected to the 6940. Bluetooth Enabled - The Bluetooth Enabled icon displays on the Home screen when Bluetooth functionality has been turned on.
Page 26 Mitel 6940 SIP Phone User Guide • Phone lock status • SCA Caller IDs • XML-related text • Network status Softkeys 12 top softkeys and 6 bottom softkeys are always displayed on the Home screen. You can configure the top softkeys with up to 48 functions and configure the bottom softkeys with up to 30 functions as required.
Page 27: Line Selection Screen
The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6940 has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles between the first and additional “pages” to display all the rest of the configured softkeys (as per the figure below).
Page 28: Detailed-View Call Screen
Mitel 6940 SIP Phone User Guide To select a line, on the Home screen swipe the screen to the left. A list of available lines for the phone appears on the screen.Tap the line you want to use. Available Line Usage...
Page 29: Multi-View Call Screen
Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded. Multi-View Call Screen The Multi-View Call screen allows you to manage your calls more efficiently when you have more than one call in progress.
Page 30 Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded.
Page 31: Methods Of Customizing Your Phone
Using the Options key on the IP phone • Using the Mitel Web UI in an Internet browser window from your PC Phone Options through the IP Phone UI You can customize your phone by pressing the key and accessing the IP phone UI. These...
Page 32: Simplified Options List
Mitel 6940 SIP Phone User Guide Icon Option • Audio Mode • Headset • Ring Tones • Tone Set Display Dialing • Live Dialpad • Speed Dial Edit Restart Note: The Advanced options are Administrator-level functions only, and are not accessible by the user.
Page 33: Using The Ip Phone Ui
Methods of Customizing Your Phone Icon Option • Tone Set Display Restart Note: The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Using the IP Phone UI 1.
Page 34: Phone Options Through The Mitel Web Ui
In addition to the IP phone UI options, you can customize options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
Page 35 Methods of Customizing Your Phone 3. You can logout of the Mitel Web UI at any time by clicking Log Off. The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings. Category...
Page 36 Expansion Module - Allows you to configure an additional 16 softkeys with an M680i Expansion Module or an additional 84 softkeys with an M685i Expansion Module if it is attached to the phone. This option displays on the side menu of the Mitel Web UI only if an Expansion Module is attached.
Page 37 • Language Settings Account Configuration - Allows you to configure DND and Call Forward by account. You can have multiple accounts on the 6940. Custom Ringtones - Allows you to upload up to 8 custom WAV file ringtones on the phone that can be used as your incoming ring tone.
Page 38: Phone Status
Mitel 6940 SIP Phone User Guide Phone Status You can view the status of your phone using the IP phone UI or the Mitel Web UI. Phone Status through IP Phone UI The Status option on the IP phone displays the status of your phone to the LCD display.
Page 39 Phone Status • Network • Storage Notes: 1. The Directory List detailed in the Storage menu is in reference to the Local Directory. 2. If the Received Callers List or Outgoing Redial List is full, the Storage screen displays information regarding the age of the oldest record stored in memory for the respective list instead of the total number of records stored xxxix...
Page 40: Finding Your Phone's Ip Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.
Page 41: Phone Status Through The Mitel Web Ui
Phone Status 3. Press Network. The IP address of your 6940 displays in the IP Address field in the right column. Phone Status through the Mitel Web UI Use the following procedure to view the phone status through the Mitel Web UI.
Page 42: Sip Account Status
• SIP Status SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account. Status Condition...
Page 43: Customizing Your Phone
IP Phone UI and Web UI Language The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Page 44 Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Mitel Web UI. Note: All languages may not be available for selection. The available languages are dependent on the language packs currently loaded to the IP phone.
Page 45: Input Language
Administrator. English is the default language and cannot be changed or removed. 3. Click Save Settings. The change is dynamic. The Mitel Web UI will display all screens in the language you selected. Note: You must have the language pack(s) already loaded to your phone in order to use them.
Page 46 Mitel 6940 SIP Phone User Guide English Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2 abc2 DEF3 def3 GHI4 ghi4 JKL5 jkl5 MNO6 mno6 PQRS7 pqrs7 TUV8 tuv8 WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ French Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$!
Page 47 Customizing Your Phone Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÄÀ abc2äà...
Page 48 Mitel 6940 SIP Phone User Guide Italian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$!
Page 49 Customizing Your Phone Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def ИЙКЛ4GHI ийкл4ghi МНОП5JKL мноп5jkl РСТУ6MNO рсту6mno ФХЦЧ7PQRS7 фхЧч7pqrs ШЩЪЫ8TUV шщъы8tuv ЬЗЮЯ9WXYZ ьзюя9wxyz * <SPACE> * <SPACE> #/\@ #/\@ Nordic Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÅÄÆÀ abc2åäæà...
Page 50 Mitel 6940 SIP Phone User Guide Greek Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ΑΒΓ abc2αβγ DEF3∆ΕΖ def3δεζ GHI4ΗΘΙ ghi4ηθι JKL5ΚΛΜ jkl5κλμ MNO6ΝΞΟ mno6νξο PQRS7ΠΡΣ pqrs7πρςσ TUV8ΤΥΦ tuv8τυφ WXYZ9ΧΨΩ wxyz9χψω * <SPACE> * <SPACE> #/\\@ #/\\@ French On-Screen Keyboard Layout When the phone’s input language is defined as French, the following keyboard layouts are used:...
Page 51 Customizing Your Phone French Keyboard - Numeric The diacritics and secondary characters available for the French keyboard include: Press and Hold Available Diacritics/Secondary Characters è é ê ë ù û ü î ï ô œ à â æ ç ÿ €...
Page 52 Mitel 6940 SIP Phone User Guide German On-Screen Keyboard Layout When the phone’s input language is configured as German, the following keyboard layouts are used: German Keyboard - Lower Case German Keyboard - Upper Case German Keyboard - Numeric...
Page 53 Customizing Your Phone The diacritics and secondary characters available for the German keyboard include: Press and Hold Available Diacritics/Secondary Characters ü ö ä ß ¿ € £ < > Russian On-Screen Keyboard Layout When the phone’s input language is configured as Russian, the following keyboard layouts are used: Russian Keyboard - Lower Case Russian Keyboard - Upper Case liii...
Page 54 Mitel 6940 SIP Phone User Guide Russian Keyboard - Numeric The diacritics and secondary characters available for the Russian keyboard include: Press and Hold Available Diacritics/Secondary Characters е ё ¿ € £ < > Greek On-Screen Keyboard Layout When the phone’s input language is configured as Greek, the following keyboard layouts are used:...
Page 55 Customizing Your Phone Greek Keyboard - Upper Case Greek Keyboard - Numeric The diacritics and secondary characters available for the Greek keyboard include: Press and Hold Available Diacritics/Secondary Characters α ά ε έ η ή ι ί ϊ ΐ ο ό...
Page 56 Mitel 6940 SIP Phone User Guide International On-Screen Keyboard Layout When the phone’s input language is configured as any other language (English, Spanish, Portuguese, Nordic or Italian), the international (QWERTY) keyboard is used. International Keyboard - Lower Case International Keyboard - Upper Case...
Page 57: Specifying The Input Language Using The Ip Phone Ui
Customizing Your Phone The diacritics and secondary characters available for the international keyboard include: Press and Hold Available Diacritics/Secondary Characters è é ê ë ē ĕ ė ù ú û ü ì í î ï ī į ò ó ô õ...
Page 58: Specifying The Input Language Using The Mitel Web Ui
System Administrator 5. Press the Save softkey to save your changes. The change is dynamic. The phone and the Mitel Web UI allow you to enter text and characters in the language you selected. Specifying the Input Language Using the Mitel Web UI 1.
Page 59: Latin 2 Character Set
Latin 2 Character Set The 6940 includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones.
Page 60: Settings
Mitel 6940 SIP Phone User Guide Daylight Savings Date Format • Time Zone • Set Date and Time: Use Network Time (configure time servers) Enter Time and Date Note: All time and date settings can be configured using the IP phone UI. Time/Date Formats and Time Servers are the only two time and date settings that can be configured using the Mitel Web UI.
Page 61 Customizing Your Phone 5. Press Daylight Savings. 6. Choose the desired daylight savings setting. Valid values are: • • 30 min summertime • 1h summertime • Automatic (default) 7. Press Date Format. 8. Swipe up and down to scroll through the list and choose the desired date format. Valid values are: •...
Page 62: Time Zone
Mitel 6940 SIP Phone User Guide • DD MMM YYYY • WWW DD MMM • DD MMM • DD.MM.YYYY 9. Press the Save softkey to save your changes. Note: The time and date formats you configure are applicable to the Home screen as well as the Missed/Received Callers and Outgoing Redial Lists.
Page 63: Set Date And Time
Customizing Your Phone 6. Press the Save softkey to save your changes. Set Date and Time Configuring the Date and Time Using the IP Phone UI With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server.
Page 64 AM and PM. 6. Press the Save softkey to save your changes. Configuring Time and Date Settings Using the Mitel Web UI 1. Click on Basic Settings > Preferences > Time and Date Setting. 2. In the Time Format field, select the time format you want to use on your phone. Valid values are: •...
Page 65: Bluetooth
Bluetooth headset • Cordless Bluetooth handset • Mobile phones The 6940 phone supports MobileLink, a feature that provides seamless mobile integration using Bluetooth wireless technology. Note: For more information on how to use the MobileLink features, see “Mobilelink” on page cxcv.
Page 66: Enabling And Disabling Bluetooth Functionality
Mitel 6940 SIP Phone User Guide For 6940 SIP phone, the default “bluetooth” value is set to 1 and hence Bluetooth is always enabled. The Bluetooth connectivity is retained on the phone even after a factory reset. Note: When the default (Speaker) audio mode is being used, if Bluetooth is enabled and a Bluetooth headset is paired, the phone automatically switches the audio mode to Headset/Speaker.
Page 67 Bluetooth device. 2. When attempting to pair a Mitel cordless Bluetooth handset with the Mitel 6940 SIP IP phone, the device name will appear in the available devices list as "Cordless Handset"...
Page 68 Note: 1. For mobile phones and some other Bluetooth devices, a Bluetooth pairing request displays on both the Mitel 6940 SIP IP Phone and the respective mobile phone or Bluetooth device. Ensure the pairing code matches on both devices and press Yes on the Mitel 6940 SIP IP Phone and acknowledge the pairing request on your mobile phone or Bluetooth device.
Page 69: Unpair/Forget A Bluetooth Device
Customizing Your Phone When a Bluetooth headset is successfully connected, a Bluetooth connected icon appears in the status bar on the Home screen. When a Bluetooth headset is successfully connected, a Bluetooth headset connected icon appears in the status bar on the Home screen. When a mobile phone is successfully connected, a Mobile connected icon appears in the status bar on the Home screen.
Page 70: Connecting To A Different Paired Bluetooth Device
Mitel 6940 SIP Phone User Guide 5. Press Yes to unpair the device. The Bluetooth device is removed from the list of Paired Devices. Connecting to a Different Paired Bluetooth Device 1. Press on the phone to enter the Options List.
Page 71: External Sources
Customizing Your Phone 2. Press the Directory icon. 3. Press the Settings icon. 4. Choose the desired display name order. 5. Press Sorting Preferences. 6. Choose the desired sorting preference. 7. Press the Save softkey to save your changes. External Sources Note: Menu available only if external Directory sources have been configured by your Administrator.
Page 72: Credentials
Mitel 6940 SIP Phone User Guide 4. Press the corresponding checkbox to enable or disable each external directory source as per your preference. Note: CSV 1 and 2 are enabled by default. All other Directory sources are disabled by default.
Page 73 Customizing Your Phone Entering Usernames/Passwords and Connection Testing Using the IP Phone UI 1. Press on the phone to enter the Options List. 2. Press the Credentials icon. 3. Press the left and right arrow buttons on the feature tab to navigate to the desired feature (e.g. LDAP, Microsoft Exchange).
Page 74: Call Forward
Phone Lock You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone. For lxxiv...
Page 75 Customizing Your Phone more information about configuring a Lock/Unlock key on your phone, see “Phone Lock Key” page cxxx. Locking the Phone Using the IP Phone UI 1. Press on the phone to enter the Options List. 2. Press the Lock icon. 3.
Page 76: Configuring Lock Settings Using The Mitel Web Ui
2. At the Enter Unlock Password prompt, enter your user password and press the blue Enter key. 3. At the Unlock the phone? prompt, press Yes. Configuring Lock Settings Using the Mitel Web UI Setting a User Password 1. Click on Operation > User Password.
Page 77 If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...
Page 78: Audio
Audio Mode The 6940 allows you to use a handset, a USB or Bluetooth headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 79 Notes: 1. In Release 5.0.0, the 6940 phone model supports auto-audio mode when pairing with a USB or Bluetooth headset. When the default (Speaker) audio mode is being used, if a USB headset is connected, or when Bluetooth is enabled and a Bluetooth headset is paired, the phone automatically switches the audio mode to Headset/Speaker.
Page 80: Headset
(if enabled by your Administrator). You can enable/disable these ring tones on a global or per-line basis. Note: Individual contact ring tones are also supported on the 6940. Individual contact ring tones can be used during incoming calls to help users identify the party calling. For more information on individual contact ring tones, see “Local Directory Features”...
Page 81 IP Phone UI Global Global Setting: Tone 1 to 15 Tone 1 Silent Custom Ring Tone 1 to 8 (if available) Mitel Web UI Global: Global Setting: Tone 1 to 15 Tone 1 Silent Custom Ring Tone 1 to 8 (if available)
Page 82 • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. Configuring Ring Tones Using the IP Phone UI Global configuration only 1.
Page 83 Customizing Your Phone Configuring Tone Sets Using the IP Phone UI Global configuration only 1. Press on the phone to enter the Options List. 2. Press the Audio icon. 3. Press the Tone Sets icon. 4. Swipe up and down to scroll through the list and choose the desired tone set. Valid values are: •...
Page 84 Mitel 6940 SIP Phone User Guide Configuring Ring Tones and Tone Sets Using the Mitel Web UI 1. Click on Basic Settings > Preferences > Ring Tones. For global configuration 2. In the Ring Tones section, select a country from the Tone Set field. Valid values are: •...
Page 85 “Ring Tones” page lxxxi for valid values. 6. Click Save Settings. Installing Custom Ring Tones Using the Mitel Web UI Notes: 1. Access to the Custom Ringtones Web UI menu is only available if enabled by your System Administrator. 2. Ringtones must be in .wav format. The IP phones support the following WAV file specifications: •...
Page 86: Display
The Home Screen Mode option on the IP phone allows you to select how your home screen is displayed. The 6940 IP phone contains two home screen layout options. The default primary home screen mode provides users with a larger date and time and displays the screen name (if configured) beside the line number in the top status bar.
Page 87 Customizing Your Phone Configuring the Home Screen Mode and Screen Saver Timer 1. Press on the phone to enter the Options List. 2. Tap the Display icon. 3. Swipe the left and right arrow buttons in the Home Screen Mode field to change the desired home screen mode.
Page 88: Brightness Settings
Dialing Live Dialpad The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6940 IP phone automatically dials out and turns on handsfree mode as soon lxxxviii...
Page 89: Speed Dial Edit
Customizing Your Phone as a dialpad key or softkey is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number. Note: Availability of this feature is dependent on your phone system or service provider. You can enable/disable the live dialpad using the IP phone UI only.
Page 90 Mitel 6940 SIP Phone User Guide 2. Press the Restart icon. Note: If required, swipe right to switch pages in the Options List. 3. When the prompt, Restart Phone? appears, press Yes. If you do not wish to restart your phone, press No.
Page 91: Emergency Dial Plan
You can set the emergency dial plan using the Mitel Web UI only. Notes: 1.
Page 92: Defining An Emergency Dial Plan Using The Mitel Web Ui
Mitel 6940 SIP Phone User Guide Defining an Emergency Dial Plan Using the Mitel Web UI 1. Click on Operation > Phone Lock. 2. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emergency services.
Page 93: Configuring Softkeys
If M695 Expansion Modules are attached to the phone, you can configure up to an additional 84 softkeys on each M695 Expansion Module. 2. The 6940 IP phone allows up to 3 expansion modules on each phone. For more information about expansion modules, see “Model M695 Expansion Module”...
Page 94 Indicates the key is configured as a Mobile key. When pressed, an incoming mobile call can be answered using the Mitel 6930 SIP IP phone and also switch the mobile call audio between the 6930 IP phone and mobile phone,...
Page 95: State-Based Softkeys
Many softkey functions allow you to customize the label of the softkey. When you define a long top softkey label, the 6940 will attempt (if possible) to intelligently split the label on to two lines. You can also manually split any top softkey label on to two lines by adding two vertical bar characters (i.e.
Page 96: Softkey Display Behavior
Softkey Display Behavior On the 6940 IP phone, you can configure up to 48 (top) and 30 (bottom) functions on the softkeys. By default, if you have no softkeys configured on the IP phone, and you assign softkey functions to higher number keys in the Mitel Web UI, the key functions automatically appear in the first available position on the LCD display.
Page 97 The following figures illustrate the above scenario (i.e. the configuration of top softkey 12) and how it is displayed on the phone: Mitel Web UI Configuration Corresponding 6940 Display Note: Contact your System Administrator for other softkey display behavior options.
Page 98: Line Key
Line 1 and Line 2 hard keys. The default value for top softkeys 1 and 2 are set to Line 1 and Line 2. You can set a softkey to act as a line/call appearance key on the 6940 SIP IP phone. Configuring a Line Key Using the Mitel Web UI 1.
Page 99: Speed Dial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6940 to speed dial outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail.
Page 100: Press-And-Hold To Create A Speed Dial
Mitel 6940 SIP Phone User Guide Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys, ex- pansion module keys) Pressing and holding down a softkey, dialpad key, or expansion module key on the phone initiates a speed dial feature.
Page 101: Creating A Speed Dial Key Using The Speed Dial Edit Option (Applicable To Softkeys, Dialpad Keys, Expansion Module Keys)
Configuring Softkeys Note: You can press the Cancel softkey at any time during the speed dial programming to cancel and not save the speed dial information. 2. In the Label field (if applicable), enter a label to apply to the key. 3.
Page 102: Creating A Speed Dial Softkey Using The Mitel Web Ui
8. Press the Save softkey to save the speed dial information to the key you selected. Creating a Speed Dial Softkey Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 103: Creating Dialpad Speed Dial Keys Using The Mitel Web Ui
11. In the Line field, select a line to apply to this key. Valid values are 1 through 24. 12. Click Save Settings. Creating Dialpad Speed Dial Keys Using the Mitel Web UI 1. Click on Operation > Keypad Speed Dial.
Page 104: Do Not Disturb (Dnd) Key
6. In the Type field, select Do Not Disturb to apply to the key. 7. Click Save Settings. Mobile Key The Mitel 6940 SIP IP Phone supports Mobile Line, a feature that provides seamless mobile integration using Bluetooth wireless technology. This feature allows you to: •...
Page 105: Configuring A Mobile Key Using The Mitel Web Ui
• Answer a mobile phone call using your Mitel 6940 IP phone. • Move mobile call audio between the Mitel 6940 IP phone and your mobile phone. Mobile Line Key The Mobile Line key icon changes to reflect the status of the line as per the following table.
Page 106: Busy Lamp Field (Blf) Key
Contact your System Administrator for more information. Blinking Softkey Icon Support for BLF Keys The 6940 SIP phone provides blinking softkey icons for the Busy Lamp Field (BLF/BLF List) keys. The phones display fast blink for ringing state and slow blink for hold state.
Page 107: Configuring A Blf Key Using The Mitel Web Ui
Connected Hold Unknown Not Monitored Configuring a BLF Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 48 on the Top keys.
Page 108: Blf/List Key
Mitel 6940 SIP Phone User Guide • global • 1 through 24 Expansion Module Keys 7. Select from Key 1 through Key 84 (M695). 8. In the Value field, enter the phone number or extension you want to monitor. 9. In the Line field, select a line for which to apply this key. Valid values are: •...
Page 109: Configuring A Blf/List Key Using The Mitel Web Ui
XML > Services. The BLF List URI is the name of the BLF list defined on the Busy Lamp field page for a particular user. For example, sip:9@192.168.104.13. The value of the BLF List URI parameter must match the list name configured. Otherwise, no values display on the 6940 screen and the feature is disabled.
Page 110: Configuring Xmpp Avatar
Mitel 6940 SIP Phone User Guide • 1 through 24 Note: The Label and Value field are not required. The BLF/List name is configured in the BLF List URI field instead. 5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Page 111: Xml Key
Note: The XML services must be set up by your System Administrator before you can use the key. On the 6940 IP phone, you can access the XML applications from the IP phone UI through an XML softkey. Using the Mitel Web UI, you can configure a key to access XML applications. Under Operations >...
Page 112: Accessing The Xml Service Using The Ip Phone Ui
Flash Key You can set a key to generate a flash event when it is pressed on the 6940. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 113: Sprecode Key
Contact your System Administrator for information about available services. Configuring a Sprecode Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 114: Park/Pickup Keys
Note: For values to enter in this field, contact your System Administrator. 10. Click Save Settings. Park/Pickup Keys The 6940 phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The park/pickup feature performs as follows: •...
Page 115: Utilizing The Park Call/Pickup Parked Call Feature Using The Ip Phone Ui
Configuring Softkeys Softkeys 2. Select from Key 1 through Key 48 on the Top keys. Select from Key 1 through Key 30 on the Bottom keys. 3. In the Type field, select Park. 4. In the Label field, enter a label for the Park softkey. Note: The Value and Line fields are configured by the Administrator.
Page 116: Call Forward Key
If the call pick up is successful, you are connected with the parked call. Call Forward Key Using the Mitel Web UI, you can configure the Call Forward function on a softkey or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 117: Blf/Xfer
Configuring Softkeys 4. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Expansion Module Keys 5. Select from Key 1 through Key 84 (M695). 6. In the Type field, select Call Fwd. 7.
Page 118: Configuring A Blf/Xfer Key Using The Mitel Web Ui
Mitel 6940 SIP Phone User Guide Configuring a BLF/Xfer Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 48 on the Top keys.
Page 119: Speed Dial/Xfer Key Requirements And Functionality
Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards the call to the predefined extension. Configuring a Speed Dial/Xfer Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML.
Page 120: Speed Dial/Conf
12. Click Save Settings. Speed Dial/Conf The 6940 allows you to configure a softkey or expansion module key to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.
Page 121: Configuring A Speed Dial/Conf Key Using The Mitel Web Ui
Configuring Softkeys Configuring a Speed Dial/Conf Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 48 on the Top keys.
Page 122: Speed Dial/Mwi
Note: Speed Dial/MWI functionality can only be programmed on the top softkeys. The 6940 supports multiple voicemail registration by using the Speed Dial/MWI key. This feature can be useful in scenarios where you need to monitor the voicemail accounts of your team members or you need access to your manager’s voicemail messages.
Page 123: Directory Key
12. Click Save Settings. Directory Key Using the Mitel Web UI, you can assign the Directory key to any key on the top or bottom softkeys on the phone. The Directory feature allows you to view Directory entries from multiple sources and...
Page 124: Configuring A Directory Key Using The Mitel Web Ui
Note: For more information about the Directory, see “Directory” page clx. Configuring a Directory Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 48 on the Top keys.
Page 125: Received Callers List Key
Received Callers List Key By default, the 6940 has a dedicated Received Callers List key. However, using the Mitel Web UI, you can assign the Received Callers List key to any key on the top or bottom keys on the phone.
Page 126: Outgoing Redial Key
8. Click Save Settings. Outgoing Redial Key By default, the 6940 has a dedicated Outgoing Redial key. However, using the Mitel Web UI, you can assign the Outgoing Redial key to any key on the top or bottom keys on the phone.
Page 127: Configuring A Outgoing Redial Key Using The Mitel Web Ui
7. In the Type field, select Redial. 8. Click Save Settings. Conference Key Using the Mitel Web UI, you can assign a Conference key to any key on the top or bottom keys on the phone. Note: For more information about conferencing, see “Conferencing Calls”...
Page 128: Configuring A Conference Key Using The Mitel Web Ui
7. In the Type field, select Conference. 8. Click Save Settings. Transfer Key Using the Mitel Web UI, you can assign the Transfer key to any key on the top or bottom keys on the phone. Note: For more information about transferring calls, see “Transferring Calls”...
Page 129: Configuring A Transfer Key Using The Mitel Web Ui
Configuring Softkeys Configuring a Transfer Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 48 on the Top keys. Select from Key 1 through Key 30 on the Bottom keys.
Page 130: Configuring An Intercom Key Using The Mitel Web Ui
Mitel 6940 SIP Phone User Guide Configuring an Intercom Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 48 on the Top keys.
Page 131: Configuring A Phone Lock Key
Note: You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI at the path Operation > Phone Lock, or using the Phone Lock option on the IP phone UI at the path Options > Lock > Phone Lock. For more information about using the lock/unlock feature, see “Locking the Phone Using the IP Phone UI”...
Page 132: Configuring A Paging Key Using The Mitel Web Ui
Mitel 6940 SIP Phone User Guide Configuring a Paging Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 48 on the Top keys.
Page 133: Using The Paging Key
Using the Paging Key The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. Notes: 1. The recipient of a paging call can set a global DND to ignore any incoming pages.
Page 134: Call History Key
History key on the phone that when pressed will directly access the list of all calls in the Call History. Call History All - 6940 Configuring a Call History Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML Click on Operation >...
Page 135: Empty Key
Empty. The keys are added in order (from key 1 to Key 30 [bottom] or Key 48 [top]) after any hard-coded keys have been added. If a particular key is not defined, it is ignored. Configuring an Empty Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML.
Page 136: None Key
6. In the Type field, select Empty. 7. Click Save Settings. None Key Use the following procedure to delete a key’s functionality on the 6940 IP phone. Deleting a Key’s Function Using the Mitel Web UI 1. Click on Operation > Softkeys and XML.
Page 137: Making Calls
Making Calls Making Calls This section describes ways to make calls on your 6940 phone, using your handset, speakerphone, or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset, • Pressing , or • Pressing a line/call appearance button At the dial tone, enter the number you wish to call Note: After dialing the number, the phone has a short delay before sending the call.
Page 138: Using Handsfree Speakerphone
Note: When handsfree is on, the speaker light turns on. Using a Headset The 6940 supports USB headsets (connected through the USB port located on the back of the phone) as well as Bluetooth-compliant headsets. Bluetooth must be enabled and the Bluetooth device must be paired and connected with the 6940 for it to function.
Page 139: Volume Controls For The Headset Microphone
2. Contact your System Administrator for questions regarding supported headsets. Volume Controls for the Headset Microphone On the 6940, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset”...
Page 140: Outgoing Redial List
Mitel 6940 SIP Phone User Guide You can set specific incoming Intercom call features on the 6940 IP phone using the Mitel Web UI. The following table describes these features. Incoming Intercom Features in Mitel Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller.
Page 141 Making Calls On the 6940, you access the Outgoing Redial List by the key. Outgoing Redial Key The following table identifies and describes the various icons displayed in the Outgoing Redial List. Icon Description Indicates an outgoing call that was answered.
Page 142: Accessing The Outgoing Redial List
Mitel 6940 SIP Phone User Guide Accessing the Outgoing Redial List 1. Press once to access the Outgoing Redial List. Note: Press twice to dial the most recent number you dialed from the phone. 2. Swipe up and down to scroll through the entries in the Outgoing Redial List.
Page 143: Editing Entries In The Outgoing Redial List
Making Calls Editing Entries in the Outgoing Redial List In the Outgoing Redial List, pressing the Edit softkey allows you to edit the entry’s name and/or number prior to dialing out or copying to the Local Directory. 1. Press the key.
Page 144: Deleting An Entry In The Outgoing Redial List
Mitel 6940 SIP Phone User Guide Deleting an Entry In the Outgoing Redial List 1. Press once to access the Outgoing Redial List. 2. Swipe up and down to scroll through the entries in the Outgoing Redial List and press an entry to select.
Page 145: Mute
Making Calls Mute You can use the key to mute the handset, headset, or speakerphone. When you use the key on your phone, you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the key LED is on.
Page 146: Receiving Calls
Mitel 6940 SIP Phone User Guide Receiving Calls When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call.
Page 147: Deflecting An Incoming Call
Receiving Calls To reconnect to a party, press the line/call appearance button for that call or navigate to the call on hold and press the Pickup softkey. If you cannot answer the call, the caller goes to voicemail (if voicemail has been configured for your extension). Note: The key can be used to cancel the call pickup procedure.
Page 148: Sending An Incoming Call To Voicemail
Mitel 6940 SIP Phone User Guide 1. During an incoming call, press the Deflect softkey. 2. Using the dialpad keys, enter the destination number to which you wish to deflect the incoming call Press a softkey key configured with Speeddial or BLF functionality.
Page 149: Handling Calls
Handling Calls Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call. Placing a Call on Hold You can place an active call on hold by pressing the key.
Page 150: Retrieving A Held Call
If an attempt to retrieve a held call fails, the 6940 displays a "Server Error" message and error reason code on screen (e.g. "Server Error: 408" for a Request Timeout or "Server Error: 503" for a Service Unavailable).
Page 151 Handling Calls Transferring Calls Use the following procedure to transfer a call to another extension. 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the Xfer softkey.
Page 152: Transferring An Existing Call To Another Existing Call
Mitel 6940 SIP Phone User Guide 3. Enter the extension number (or the outside number) to Party 2. To cancel the transfer you can either press the Cancel softkey on the display screen, press , or hang up the handset.
Page 153: Transferring To A Contact In The Directory
Handling Calls 2. Swipe up or down to scroll and press the party to whom you wish to transfer the active call. 3. Press the Xfer softkey. The active call will be transferred. Transferring to a Contact in the Directory Users can complete a transfer to a contact in their Local Directory.
Page 154 Mitel 6940 SIP Phone User Guide 2. Press the Xfer softkey. 3. Press the softkey configured for Directory functionality and press a directory entry and then the desired number. Note: If you have any additional Directory sources configured, you will need to first navigate to the desired Directory folder and then highlight the respective entry or number.
Page 155: Indication Of Transferred Calls
Conference functionality (see “Conference Key” on page cxxvii). Local Conferencing The 6940 phone supports up to three parties (including yourself) in a conference call. This is called local conferencing and is the default method of conferencing on the 6940.
Page 156 Mitel 6940 SIP Phone User Guide 3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference. 4. Press the Conf softkey. 5. Enter the phone number of Party 3.
Page 157 Handling Calls 6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. 7. Press the Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call.
Page 158 Mitel 6940 SIP Phone User Guide Creating a Conference Call By Joining Two Existing Calls 1. Ensure you are on an active call with one of the parties with whom you wish to create a confer- ence (the other party should be placed on hold).
Page 159: Ending A Conference And Transferring Remaining Parties
Ending a Conference and Transferring Remaining Parties The 6940 allows a host to easily leave a three-way conference call without disrupting the connection of the other two remaining parties. If you are the host of a conference call and want to leave the conference, simply press the Leave softkey on the phone.
Page 160: Managing Calls
Mitel 6940 SIP Phone User Guide Managing Calls The 6940 has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: •...
Page 161: General Directory Functions
Managing Calls General Directory Functions Accessing and Navigating the Directory (No External Directory Sources Configured/Enabled) 1. Press the (Directory) key or a softkey configured with Directory functionality. If no external Directory sources are configured or enabled, the local Directory is displayed as per the following image.
Page 162 Mitel 6940 SIP Phone User Guide Accessing and Navigating Your Directory (External Directory Sources Configured/Enabled) 1. Press (Directory) key or a softkey configured with Directory functionality. If additional external Directory sources are configured and enabled, the Directory screen encompasses the different source folders as per the following image.
Page 163 Managing Calls Performing a Search Search functionality is applied across all the available and enabled directories. Pressing on any dialpad key or pressing the search bar initiates the search. After entering the first few letters of the contacts first name, last name, or company name, you can then quickly select a contact and perform the desired action.
Page 164 Mitel 6940 SIP Phone User Guide External Sources When matches are found, navigate to the contact entry and perform your desired action. Notes: 1. If there is only one match, the contact will be displayed in the respective directory folder.
Page 165 Managing Calls 3. Press the contact you want to call. No External Sources External Sources (Optional) If the contact has multiple phone numbers defined, press the desired number on screen (if no external Directory sources are configured/enabled) or press the entry and then the right arrow button or Details softkey to select the desired phone number.
Page 166: Local Directory Features
Mitel 6940 SIP Phone User Guide 4. Press the Dial softkey, Line button, button, or pick up the handset to dial the contact’s phone number. Local Directory Features The internal Local Directory contains the contacts that have been created or copied directly to the phone using the phone UI.
Page 167 Managing Calls If a match is not found or if a contact ringtone is not assigned, the standard ring tone for the line being used to field the incoming call is played. Notes: 1. In instances where a custom ring tone is selected as the individual contact ring tone for a Local Directory contact and subsequently the custom ring tone is deleted, the standard ring tone will be played.
Page 168 Mitel 6940 SIP Phone User Guide 6. Under the Numbers tab, press the respective phone number field (e.g. Work 1, Work 2, Mobile, etc...) and using the on-screen keyboard input the contact’s numbers in the desired fields. Note: For each number you can assign a specific line (if available) to dial out on by selecting the respective Line field and pressing the left and right arrow buttons to switch lines.
Page 169 Managing Calls 10. Under the Home Address tab, press the desired fields and using the on-screen keyboard input the home address information of the respective contact. 11. Press the Home Address tab, and press the right arrow button to switch to the Email tab. 12.
Page 170 Mitel 6940 SIP Phone User Guide 3. Press the contact you want to edit. No External Sources External Sources 4. Press the Edit softkey (if no external Directory sources are configured/enabled) or navigate to the contact’s Details page and press the Edit softkey.
Page 171 Managing Calls 5. Press the tabs and fields on screen to navigate and edit any desired information using the on-screen keyboard. 6. Press the Save softkey to save your changes. Deleting Entries from the Local Directory (No External Directory Sources Configured/Enabled) 1.
Page 172 Mitel 6940 SIP Phone User Guide Deleting All Entries from the Local Directory (External Directory Sources Configured/Enabled) 1. Press the (Directory) key or a softkey configured with Directory functionality to enter the Directory. 2. Press the Delete softkey. A “Delete all entries in Local” message will appear on screen.
Page 173: Downloading The Local Directory To Your Pc
Downloading the Local Directory to Your PC You can download the Local Directory to your PC through the Mitel Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The file displays the following items for each Local Directory entry: •...
Page 174: External Directory Source Features
Mitel 6940 SIP Phone User Guide • Email1 • Email2 • Email3 • Number of Total Phone Numbers • Phone Number 1 Type • Phone Number 1 Line # • Phone Number 1 • • Phone Number 7 Type •...
Page 175: Received Callers List
System Administrator for more information regarding your specific Received Callers List. The Received Callers List is a stored log of your incoming calls. The 6940 telephone stores information on up to 200 incoming calls in the Received Callers List. Your telephone logs the...
Page 176 You can view, scroll, and delete line items in the Received Callers List from the IP phone UI as wells as copy selected entries to the Local Directory. You can also dial out directly using a displayed entry in the Received Callers List. On the 6940, you access the Received Callers List by the key. Received...
Page 177: Accessing And Using The Received Callers List
Managing Calls Notes: 1. When the Received Callers List is full, the oldest call records are deleted to accommodate the information of new callers. 2. If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the Directory, the Received Callers List display the same name and number.
Page 178: Editing Entries In The Received Callers List
Mitel 6940 SIP Phone User Guide 5. To exit the Received Callers List, press the key, key, or the Quit softkey. Editing Entries in the Received Callers List In the Received Callers List, pressing the Edit softkey allows you to edit the entry’s name and/or number prior to dialing out or copying to the Local Directory.
Page 179: Copying Entries To The Local Directory
Managing Calls 2. Press the Delete softkey. 3. Press the Delete softkey to erase all items. To delete an individual entry from the Received Callers List 1. Press the key. 2. Swipe up and down to scroll through the entries in the Received Callers List and press an entry. 3.
Page 180: Missed Calls Indicator
Mitel 6940 SIP Phone User Guide 2. Swipe up and down to scroll through the entries in the Received Callers List and press an entry. 3. Press the Copy softkey. The entry is copied to the Local Directory. Missed Calls Indicator The IP phone has a missed calls indicator and icon that increments the number of missed calls to the phone.
Page 181: Downloading The Received Callers List To Your Pc
Downloading the Received Callers List to Your PC You can download the Received Callers List to your PC for viewing using the Mitel Web UI. When you download the Received Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 182: Voicemail
1. Voicemail functionality must be configured by your System Administrator. 2. Voicemail is not supported on the mobile line. When voicemail functionality is enabled, the MWI LED on the Mitel 6940 flashes red and the (Voicemail) icon displays on the status bar indicating that voicemail messages are available. You can access your voicemail service by pressing the Voicemail key.
Page 183: Dnd And Call Forward
DND and Call Forward The 6940 has a feature that allows you to configure DND and Call Forward for multiple accounts on the phone. You can set specific modes for the way you want the phone to handle DND and Call Forward.
Page 184: Dnd Configuration
On the 6940, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings >...
Page 185: Configuring A Dnd Key
MWI LED off if current account in focus has DND off. Note: If you make changes to the configuration for DND through the IP phone UI, you must refresh the Mitel Web UI screen to see the changes. Configuring a DND Key The following describes the process of configuring DND on your phone.
Page 186: Configuring Dnd Modes Using The Ip Phone Ui
1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. 2. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1.
Page 187: Call Forward Configuration
Call Forward on the IP phone allows incoming calls to be forwarded to another destination. On the 6940, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path, Basic Settings...
Page 188: Configuring A Call Forward Key
You can configure a specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6940, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 189 You can configure a specific state (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6940, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 190 Mitel 6940 SIP Phone User Guide 4. Click on Basic Settings > Account Configuration. The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator. 5. For each account, enable the Call Forward state by placing a check mark in one or more of the following State fields: •...
Page 191: Using Call Forward Through The Ip Phone Ui
When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you use the Mitel Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1.
Page 192 Mitel 6940 SIP Phone User Guide 4. With the account in focus on Home screen, press the configured Call Fwd softkey or press and then the Call Forward icon. The Call Forward screen displays for the account you selected. 5. Enter forwarding numbers using the dialpad keys or on-screen keyboard for any of the following states: •...
Page 193 Managing Calls Call Forward in Phone Mode 1. Press the configured Call Fwd softkey or press and then the Call Forward icon. The Call Forward screen displays and is applicable to all accounts configured on the phone. 2. Enter forwarding numbers using the dialpad keys or on-screen keyboard for any of the following states: •...
Page 194 Mitel 6940 SIP Phone User Guide Call Forward in Custom Mode 1. Press the configured Call Fwd softkey or press and then the Call Forward icon. The Call Forward screen displays. 2. Press the left or right arrows in the account tab to change to the desired account.
Page 195: Mobilelink
The Mitel 6940 SIP IP Phone supports MobileLink, a feature that provides seamless mobile integration using Bluetooth wireless technology. MobileLink highlights include the ability to: • Sync your mobile phone’s contact list and call history with your Mitel 6940 IP phone. • Answer a mobile phone call using your Mitel 6940 IP phone.
Page 196: Pairing A Mobile Phone Using Bluetooth
2. Mobile integration with the SIP desktop phones does not support any softphone client application on the mobile phones. Pairing a mobile phone using Bluetooth For instructions on how to pair your mobile phone with your Mitel 6940 SIP IP phone, see “Pairing a Bluetooth Device” on page lxvi.
Page 197 3. Some mobile phones will only sync contacts stored on the phone’s flash memory. Contacts stored on the phone’s SIM card may not sync with the Mitel 6940 IP phone. 4. Mobile contacts are cleared from the Directory application when the phone’s firmware has been upgraded.
Page 198: Answering An Incoming Mobile Call Using Your Mitel 6940 Ip Phone
Answering an incoming mobile call using your Mitel 6940 IP phone When your mobile phone is paired and connected to your Mitel 6940 IP phone, incoming calls on your mobile phone will be indicated on your Mitel 6940 IP phone as well.
Page 199: Mute And Hold Call
Managing Calls Tap the Push call softkey to push the mobile call audio from your Mitel 6940 IP Phone to your mobile phone. Tap the Mobile Line key to pull the mobile call audio from your mobile phone to the Mitel 6940 IP Phone.
Page 200: Goodbye Key Behavior For Mobile Line
Mitel 6940 SIP Phone User Guide To prevent this, when a mobile phone call is active on a Mitel desktop phone, use the mute/hold call feature only on the Mitel desktop phone. When a mobile phone call is active on a mobile phone, use the mute/hold call feature only on the mobile phone.
Page 201 TUI. Enabling or Disabling the Phone Automatic Lock and Unlock on Mobile Proximity Using TUI Use the following procedure to enable or disable the proximity lock and unlock feature on the 6940 phone using the TUI.
Page 202 Mitel 6940 SIP Phone User Guide 4. Click Save Settings to save your changes. ccii...
Page 203: Additional Features
This section describes additional features you can use on the 6940 phone. Display DTMF Digits A feature on the 6940 phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the dialpad to dial, or when dialing from a softkey or expansion module key.
Page 204: Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI. Configuring Call Waiting Tone 1.
Page 205: Configuring Stuttered Dial Tone
3. Click Save Settings to save your settings. XML Beep Support Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences >...
Page 206: Configuring Xml Beep Support
Status Scroll Delay Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...
Page 207: Configuring Status Scroll Delay
Switch UI Focus to Ringing Line You can configure a feature on the 6940 that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 208: Configuring Switch Focus To Ringing Line
Mitel 6940 SIP Phone User Guide Configuring Switch Focus to Ringing Line 1. Click on Basic Settings > Preferences > General. 2. The Switch Focus to Ringing Line field is enabled by default. To disable this field, uncheck the box.
Page 209: Configuring Call Hold Reminder During Active Calls
Call Hold Reminder (on single hold) On the 6940 IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold.
Page 210: Configuring Call Hold Reminder
Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI.
Page 211: Configuring Call Waiting Tone Period
3. Click Save Settings. Preferred Line and Preferred Line Timeout The 6940 has two parameters called preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line.
Page 212: Configuring Preferred Line And Preferred Line Timeout
Mitel 6940 SIP Phone User Guide Phone Feature Preferred Line Behavior Transfer For incoming or outgoing calls, the current behavior is that the same line used to transfer the call does not change. For incoming calls, the phone switches back immediately after the call transfers.
Page 213: Goodbye Key Cancels Incoming Calls
Goodbye Key Cancels Incoming Calls The 6940 has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable through the Mitel Web UI.
Page 214: Message Waiting Indicator
Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 24). You configure the MWI using the Mitel Web UI. Configuring Message Waiting Indicator 1.
Page 215: Auto-Answer/Play Warning Tone
Additional Features • Auto Answer • Microphone Mute • Play Warning Tone • Allow Barge In Auto-Answer/Play Warning Tone The auto-answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call. If Auto-Answer is enabled, the phone automatically answers an incoming intercom call.
Page 216: Group Rtp Paging
This feature is configurable using the Mitel Web UI only. The 6940 in the local network listens for RTP on the pre-configured multicast address. The Phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
Page 217: Shared Call Appearance (Sca) Call Bridging
Additional Features You can enter up to 5 listening multicast addresses. If this field is blank, the paging listening capability is disabled on the phone. Notes: 1. Recipient of a paging call can set a global DND to ignore any incoming pages. 2.
Page 218: Keys States And Led/Button Behavior
Mitel 6940 SIP Phone User Guide If a phone is configured for SCA bridging and it attempts to join a call, but the account on the server does not have this functionality enabled, an error message displays to the LCD on the phone.
Page 219: Sca Voicemail Indicators
Additional Features Softkeys Softkey Image for Softkey Image for State Local Remote Idle Seized Progressing (outgoing call) Alerting (incoming call) Active Held Bridge-Active Bridge-Held SCA Voicemail Indicators Visual indicators for voicemail messages on SCA lines can be enabled by your System Administrator. When an SCA-configured line has a pending voicemail message, your Administrator has the option of configuring the phone to display the number of pending messages beside the softkey’s label corresponding to the line.
Page 220: Other Features
Mitel 6940 SIP Phone User Guide If these have not been set up, you can dial any star code commands on the 6940 phone the same way you would on a regular telephone. Other Features A multitude of other features are available depending on whether or not your System Administrator has configured them for use.
Page 221: Model M695 Expansion Module
Model M695 Expansion Module Model M695 Expansion Module The 6940 SIP IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. M695 Expansion Module The M695 provides three pages of 28 keys per PKM (for a total of 84 programmable softkeys), with each softkey providing an LED and graphical UI for call status indication.
Page 222: Using The Expansion Modules
Mitel 6940 SIP Phone User Guide You can configure the keys using the Mitel Web UI at the path, Operation > Expansion Module <N> when an Expansion Module is attached to the 6940 IP phone. Note: For more information about configuring the expansion module keys with these functions, see the “Configuring Softkeys”...
Page 223: Troubleshooting Solutions
Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the Installation and Setup section in the Mitel 6940 Installation Guide. Why doesn’t my phone ring? Check the ring volume on your phone.
Page 224: How Do I Change My User Password
Mitel 6940 SIP Phone User Guide How do I change my user password? You can change the user password from the IP phone UI or the Mitel Web UI. See “Password”on page lxxiv “Configuring Lock Settings Using the Mitel Web UI”on...
Page 225 Troubleshooting Solutions ccxxv...
Page 226: Appendix A - Time Zone Codes
Mitel 6940 SIP Phone User Guide APPENDIX A - TIME ZONE CODES The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE...
Page 227 Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk...
Page 228 Mitel 6940 SIP Phone User Guide Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia...
Page 229 Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM-Muscat PA-Panama...
Page 230 Mitel 6940 SIP Phone User Guide Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo...
Page 231: Limited Warranty
After warranty service Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: •...

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