Retrieving A Held Call; Transferring Calls; Blind Transfer; Consultive Transfer - Mitel 6865i User Manual

Mitel 6865i SIP Phone Release 4.0.0 SP1 User Guide
call by pressing the line/call appearance key where that call is being held. Press
disconnect the call.

RETRIEVING A HELD CALL

If you have more than 1 call on hold, you can scroll through the held call information by pressing
and navigation keys. To reconnect to a call press the line/call appearance key where that
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call is being held. If you press the call/line appearance key again, you disconnect from the call.

TRANSFERRING CALLS

The 6865i IP phone has a dedicated Transfer key. You can use this hard key to transfer calls.

BLIND TRANSFER

A blind transfer is when you transfer a call directly to another extension without consulting with
the person receiving the call. To do this, simply complete the transfer immediately after you
have entered the number. The call goes directly to the extension or outside line you transferred
to. If the party you are transferring the call to does not answer, the transferred call rings back
to your extension.

CONSULTIVE TRANSFER

You also have the option to consult with the person you are transferring the call to, before you
complete the transfer. To do this, remain on the line until the receiving party answers the call.
After consulting with the receiving party, you can either complete the transfer or cancel the
transfer to go back to the original call.

DIRECT TRANSFER

The 6865i IP phone provides a convenient direct method of transferring an existing call to
another existing call. If you have the transfer recipient on hold on another line, you can simply
navigate to the recipient and press the Transfer key and the direct transfer will be performed.
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Transfer Key
to