Handling Calls; Placing A Call On Hold; When On Hold; Automatic Hold - Mitel 6930 User Manual

Mitel 6930 SIP Phone User Guide

Handling Calls

When you are connected to a call, you can use the softkeys or hard keys on the phone to place a
call on hold, transfer a call, or create a conference call.

Placing a Call on Hold

You can place an active call on hold by pressing the
only your phone can retrieve the call.
1. Connect to the call (if not already connected).
2. Press the
The screen displays the
ance light begins to flash slowly and after a short time the phone beeps softly to remind you
that you still have a call on hold.
Note: If you are connected to another call, the phone does not beep to remind you that
you still have a call on hold.

When on Hold

To let your caller know that they are still on hold, music plays softly (if this has been set up for your
system). The call/line appearance light for the line you are on remains solid to indicate that you are
still connected.

Automatic Hold

When juggling between calls, you do not have to press the
next. The phone automatically puts your current call on hold as soon as you press a new line/call
appearance button.

Retrieving a Held Call

If you have more than one call on hold, you can reconnect to a held call by pressing the line/call
appearance button where that call is being held or by navigating to the call on the Line Selection
or any Call screen and pressing
disconnect the call.
cxxxviii
key.
icon indicating the call is on hold. Additionally, the line/call appear-
or Pickup softkey. Press
key. When you place a call on hold,
button to go from one call to the
or the Drop softkey to