Collect Maintenance Data - HP StorageWorks Edge Switch 2/12 Service Manual

Collect Maintenance Data

When the switch operational firmware detects a critical error, the switch
automatically copies the contents of dynamic random access memory (DRAM) to
a dump area in FLASH memory on the CTP card. The operator then transfers
(through the Ethernet connection) the captured dump file from FLASH memory to
the Web browser PC hard drive.
Perform the maintenance data collection procedure after a firmware fault is
corrected or a failed FRU is replaced to capture the data for analysis by support
personnel. Maintenance data includes the dump file and an engineering log
viewable only by support personnel.
Note:
classified data. If the feature is enabled through the switch's maintenance port, a
memory dump file (that possibly includes classified Fibre Channel frames) is not
included as part of the data collection procedure.
To collect maintenance data (retrieve the dump file from the CTP card) at the
EWS interface:
1. When the EWS interface opens, the View panel and Switch page appear as
2. Click the Maintenance and Dump Retrieval tabs. The Maintenance page
Figure 21: Operations panel (Maintenance page with Dump Retrieval tab)
Edge Switch 2/12 Service Manual
An optional full-volatility feature is often required at military sites that process
the default. At the View panel, select the Operations option at the left side of
the panel. The Operations panel opens with the Switch page displayed.
displays with the Dump Retrieval tab selected
Repair Information
(Figure 21).
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