Service Group - Panasonic KX-TVM50 Programming Manual

Voice processing system acd report server
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2.3 Port/Trunk Service
2.3.1

Service Group

A Service Group Is a group of parameters that determine how incoming calls will be handled by the
VPS. 8 different Service Groups can be configured; one Service Group can be assigned to each VPS
port and PBX Trunk, and each Service Group can be applied to more than one Trunk group or port
as needed.
Follow the steps below to configure each Service Group:
[Parameters Edit]
1.
Select the desired Service Group Number (1–8) in Service Groups table.
2.
Edit each parameter in Group Parameters table.
[Assignment of Service Group]
1.
Select a Service Group Number (1–8) in Assign Group To.
To assign to a single port or a range of ports
1.
Click Port.
2.
Check Single Port or Range of Ports.
3.
Specify the desired port number or a range of port numbers (From:/To:).
(Click ... to edit the port's parameters. The H/W Settings screen is automatically opened to
the "Port Parameters" section.)
To assign to a single trunk or a range of trunks
1.
Click Trunk.
2.
Check Single Trunk or Range of Trunks.
3.
Specify the desired trunk number or a range of trunk numbers (From:/To:).
2.
Click Assign.
Service Mode
Assigns one of 6 Service Modes to the Service Group.
Note
Once the Service Mode has been changed, it is retained unless the System Manager or
System Administrator changes it again, even after the power is turned off.
PBX Control Mode is only available when the VPS is connected to a Panasonic KX-T series
PBX using APT/DPT Integration. If PBX Control Mode is selected but cannot be used, the
VPS will operate in Automatic Mode.
In Automatic Mode, services have this order of priority:
Automatic Log-in (Toll Saver) > Holiday Service > Caller ID Call Routing > DID Call Routing
> Trunk Service > Port Service
In Manual Modes (Day, Night, Lunch, or Break), services have this order of priority:
Automatic Log-in (Toll Saver) > Caller ID Call Routing > DID Call Routing > Trunk Service >
Port Service
(Holiday Service is disregarded.)
Value Range
Automatic: The current Call Service used by the Service Group is determined by the settings made
for the current time mode (day, night, lunch, break).
Manual Day: The Call Service programmed for day mode is used, regardless of the current time
mode.
70
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