Page 1 Voice Processing System KX-TVM50/KX-TVM200 Model ACD Report Server KX-NCV200 Model Installation Manual Thank you for purchasing a Panasonic product. Please read this manual carefully before using this product and save this manual for future use. Voice Processing System: Version 1.0...
Page 2 System Components This product consists of the following system components when fully-equipped with all available optional cards. KX-TVM50 Model Description Main Unit KX-TVM50 Voice Processing System Optional Cards KX-TVM502 2-Port Hybrid Expansion Card KX-TVM503 2-Port Digital Expansion Card KX-TVM524 Memory Expansion Card...
Page 3 Important Safety Instructions When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Follow all product warnings, cautions, and instructions. • Read all the information contained in this manual. •...
Page 4 For users in Taiwan only: • Lithium batteries can be found in the circuit boards of the main board and optional cards of the PBX. • When disposing of any of the above products, all batteries must be removed. Follow the applicable laws, regulations, and guidelines in your country/area regarding disposal of batteries.
Page 5 WARNING • UNPLUG THIS UNIT FROM POWER OUTLETS IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORISED SERVICE CENTRE. • THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.
Page 6 NCV200E and KX-TVM50NE/KX-TVM200NE/KX-NCV200NE are in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://doc.panasonic.de...
Page 7 For Future Reference Record the information in the space below for future reference. Note • The serial number of this product may be found on the label affixed to the side of the unit. You should note the serial number of this unit in the space provided and retain this manual as a permanent record of your purchase to aid in identification in the event of theft.
Page 8 Thank you for purchasing the Panasonic KX-TVM50/KX-TVM200/KX-NCV200. We are confident that this product will provide your customer or client with many years of dependable service. This Installation Manual is designed to serve as an overall technical reference for the KX-TVM50/KX- TVM200/KX-NCV200.
Page 9 About the Other Manuals Along with this Installation Manual, the following manuals are available: Feature Manual The Voice Processing System Feature Manual is an overall reference describing VPS features. It explains what the VPS can do, and how to obtain the most of its many features. Sections from the Feature Manual are listed throughout this manual for your reference.
Page 10 If you lose the fuse cover, the plug must not be used until a replacement cover is obtained. A replacement fuse cover can be purchased from your local Panasonic Dealer. IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE SOCKET OUTLET IN YOUR PREMISES, THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY.
Page 11 How to replace the fuse: Open the fuse compartment with a screwdriver and replace the fuse and fuse cover. Installation Manual...
Page 12 Before Installation......................32 Unpacking........................35 Names and Locations .....................36 Installation Overview ......................41 Opening/Closing the Covers..................42 Removing the Dummy Cover Plates................46 Installing Optional Cards—KX-TVM50 ................47 2.7.1 2-Port Hybrid Expansion Card (KX-TVM502) ..............48 2.7.2 2-Port Digital Expansion Card (KX-TVM503)..............50 2.7.3 Memory Expansion Card (KX-TVM524) ................52 2.7.4...
Page 13 KX-TVM/NCV Maintenance Console Installation ............85 Starting KX-TVM/NCV Maintenance Console .............. 88 APT/DPT Integration with a Panasonic KX-T Series PBX ....91 Guidelines for APT/DPT Integration ................92 4.1.1 What is APT/DPT Integration? ..................92 4.1.2 When to Use APT/DPT Integration................... 92 4.1.3...
Page 14 4.9.17 A Restriction on TWR/TWT Activation (KX-TD500 Only)..........152 Inband Integration with a Panasonic KX-T Series PBX (KX-TVM50 only).. 153 Guidelines for Inband Integration................154 5.1.1 What is Inband Integration? ....................154 5.1.2 When to Use Inband Integration ..................154 5.1.3 PBX Requirements for Inband Integration ..............154 PBX Settings for Inband Integration ................157...
Page 15 Section 1 Voice Processing System Overview This section provides a basic introduction to the VPS and its specifications. It briefly explains what the VPS can do, and how it is connected to and interacts with the PBX. Installation Manual...
Page 16 1.1.1 Main Unit The KX-TVM50 is equipped with 2 jacks. Its flash memory card provides 4 hours of recording capacity. The KX-TVM200/KX-NCV200 does not provide factory-installed jacks. Its hard disk drive provides 1000 hours of recording capacity. Both systems can be expanded by adding optional service cards.
Page 17 1.1 Basic System Construction 1.1.2 System Connection Diagram Remote PC Telephone Company Lines DPT/APT/Inband Interface Interface Internal Internal Modem Modem KX-TVM50 KX-TVM50 KX-TVM200/KX-NCV200 KX-TVM200/KX-NCV200 Server PC Installation Manual...
Page 18 1.1 Basic System Construction 1.1.3 Options Optional Cards—KX-TVM50 Model Model Name Maximum Quantity KX-TVM502 2-Port Hybrid Expansion Card KX-TVM503 2-Port Digital Expansion Card KX-TVM524 Memory Expansion Card KX-TVM594 LAN Interface Card KX-TVM296 Modem Card Optional Cards—KX-TVM200/KX-NCV200 Model Model Name Maximum Quantity...
Page 19 VPS. The PC can be connected via the built-in USB port of the VPS, or can access the VPS over a local network via the built-in LAN port (KX-TVM200/KX-NCV200) or an optional LAN Interface Card (KX-TVM50). Off-site programming is also possible provided an optional Modem Card is installed in the VPS.
Page 20 If the PBX and VPS have heavy traffic and callers cannot reach the VPS because of congestion, more VPS ports should be added. Recommendations are outlined in the following charts. KX-TVM50 KX-TVM50 No. of Trunks When No.
Page 21 1.1 Basic System Construction KX-TVM200/KX-NCV200 No. of Trunks When No. of Optional Port No. of Trunks No. of Ports Using AA Service Cards 73–78 49–52 79–84 53–56 85–90 57–60 91–96 61–64 97–102 65–68 103–108 69–72 109–114 73–76 115–120 77–80 121–126 81–84 127–132 85–88...
Page 22 1.1 Basic System Construction 1.1.7 Compatible PBXs The VPS can be integrated with the following PBXs using the integration types listed below. KX-TVM50 PBX Model Recommended Integration Type Other Integration Type KX-TDA DPT Integration Inband Integration Series KX-TD816 DPT Integration...
Page 23 Voice Mail Port Assignment in the PBX. See the DPT connection example(s) for your VPS model in the following sections: 1.2.2 Connection Examples—KX-TVM50 1.2.3 Connection Examples—KX-TVM200/KX-NCV200 Connect the other jacks to the VPS in the same order as they are found in Voice Mail Port Assignment in the PBX.
Page 24 1.2 Voice Mail Integration 1.2.2 Connection Examples—KX-TVM50 DPT Integration When using DPT Integration, VPS jacks are connected to the digital extension ports of the PBX. Note that only odd numbered VPS jacks (1, 3, and 5) can be used. Each of these VPS jacks provides 2 VPS ports and can handle 1 call per port.
Page 25 VPS jack provides 1 VPS port and can handle 1 call per port. Note • Jack 1 must be connected to the PBX. Connection Example (Factory-installed Jacks, APT Integration Mode) PBX (KX-TE Series) KX-TVM50 Jack 7 Jack 8 Factory- installed Jacks Jack 1...
Page 26 When using Inband/No Integration, VPS jacks are connected to the SLT ports of the PBX. Each VPS jack provides 1 VPS port and can handle 1 call per port. Connection Example (Factory-installed Jacks and KX-TVM502 × 2, Inband/No Integration Mode) PBX (KX-TDA30) KX-TVM50 KX-TVM502 SLC8 Card Port 3 Jack 3...
Page 27 1.2 Voice Mail Integration 1.2.3 Connection Examples—KX-TVM200/KX-NCV200 DPT Integration The KX-TVM200/KX-NCV200 supports DPT Integration only, therefore it must be connected to the digital extension ports of the PBX. Each VPS jack provides 2 VPS ports and can handle 1 call per port.
Page 28 1.3 Specifications Specifications Specification KX-TVM50 KX-TVM200/KX-NCV200 Hardware Available Port Cards 2-Port Hybrid Expansion Card 4-Port Digital Expansion (KX-TVM502) Card (KX-TVM204) 2-Port Digital Expansion Card (KX-TVM503) Number of Port Card Slots Data Ports USB (built-in) USB (built-in) LAN (optional) LAN (built-in)
Page 29 No more than 4.0 kg option cards are installed) The recording capacity specification shown here for the KX-TVM50 applies to when 1 System Prompt language is installed. Recording capacity is reduced by about 1 hour for each additional System Prompt language that is installed.
Page 30 1.3 Specifications Installation Manual...
Page 31 Section 2 Installation This section explains how to install the VPS and its optional cards. Installation Manual...
Page 32 2.1 Before Installation Before Installation Please read the following precautions before installing the VPS. Installation Precautions The VPS should be wall-mounted. Improper placement of the system may result in malfunction, noise, or discolouration. Avoid installing the VPS in the following places: •...
Page 33 2.1 Before Installation Environmental Requirements (KX-TVM200/KX-NCV200 only) The hard disk drive is sensitive to cold, heat, dryness, humidity, shock, vibration, and magnetic fields. Please observe the conditions specified below. Hard Disk Drive Usage Environment Operating Temperature: to 40 ˚C ˚C Operating Humidity: See the graph below.
Page 34 2.1 Before Installation Necessary Tools (not supplied) Twisted pair 4-conductor cables are needed for connecting the VPS to the PBX. For the KX-TVM50, twisted pair 2-conductor cables are needed if using Inband or None Integration. A USB cable is needed when connecting the VPS to the PC that will used for programming via the KX-TVM/NCV Maintenance Console.
Page 35 2.2 Unpacking Unpacking The following items are included with the VPS. KX-TVM50 KX-TVM200/KX-NCV200 Main Unit AC Adaptor AC Cord Screws (Wall Mounting) Washers (Wall Mounting) Cable strap CD-ROM Installation Manual...
Page 36 2.3 Names and Locations Names and Locations Outside/Inside View KX-TVM50 Run Indicator Alarm Indicator Dummy Cover Plates (for Port Card Slots 2 and 3) Factory-installed Jacks Reset Button Shutdown Button Mode Switch USB Port Dummy Cover Plate (for LAN Interface Card)
Page 37 2.3 Names and Locations KX-TVM200/KX-NCV200 Run Indicator Alarm Indicator Dummy Cover Plates (for Port Card Slots 1 to 6) Reset Button Shutdown Button Mode Switch LAN Port USB Port Dummy Cover Plate (for Modem Card) Earth Terminal DC IN Power Switch Main Board 3.5"...
Page 38 2.3 Names and Locations System Components Run Indicator Lights during normal operation; flashes when the system is off-line and cannot receive calls. Alarm Indicator Flashes when a system error is detected or while the VPS is preparing to shutdown. Lights when the shutdown procedure is complete.
Page 39 CAUTION All user-recorded prompts are erased. Reserved KX-TVM50 only 1 2 3 4 Puts the VPS in APT Integration mode. Auto Configuration starts and all ports are set to provide Automated Attendant service. KX-TVM50 only 1 2 3 4 Puts the VPS in APT Integration mode.
Page 40 SAFETY PRECAUTION: When making any connections or removing the cover, be sure the power switch is turned off. Factory Installed Flash Memory Card (KX-TVM50 only) Stores all system programming and system prompts, and allows up to 4 hours of message recording time.
Page 41 Open the covers (see 2.5 Opening/Closing the Covers). Remove the Dummy Cover Plates (see 2.6 Removing the Dummy Cover Plates). Install the optional cards (see 2.7 Installing Optional Cards—KX-TVM50 or 2.8 Installing Optional Cards—KX-TVM200/KX-NCV200). Connect the VPS to the appropriate extension ports of the PBX (see 1.2.2 Connection Examples—KX-TVM50 or 1.2.3 Connection Examples—KX-TVM200/KX-NCV200).
Page 42 2.5 Opening/Closing the Covers Opening/Closing the Covers The model shown here is the KX-TVM200/KX-NCV200, however this procedure is the same for the KX-TVM50. Opening the Covers Push the release button in the direction shown below (1), and slide the cable cover in the direction shown below (2).
Page 43 2.5 Opening/Closing the Covers While holding both tabs located on the sides of the front cover, swing the cover open as shown. Removing/Attaching the Front Cover You may also detach the front cover from its hinges. Removing the Front Cover While holding the front cover open at a 45 angle, lift the cover away from the unit as shown.
Page 44 2.5 Opening/Closing the Covers Attaching the Front Cover Fit the front cover to the main unit as shown below, then close the front cover. Closing the Covers Close the front cover, then tighten the 3 screws. Screw Installation Manual...
Page 45 2.5 Opening/Closing the Covers Attach the rear hooks on the cable cover to the main unit, then swing the cable cover closed so that the front hooks fit in place. Slide the cable cover down until it locks. Installation Manual...
Page 46 Before installing optional cards, cut and remove the appropriate dummy cover plates from the main unit using cutting pliers, as shown below. The model shown here is the KX-TVM200/KX-NCV200, however this procedure is the same for the KX-TVM50. Dummy Cover Plate CAUTION For safety reasons, smooth the cut edges after removing the dummy cover plates.
Page 47 2.7 Installing Optional Cards—KX-TVM50 Installing Optional Cards—KX-TVM50 The KX-TVM50 can be expanded by installing the following optional cards. Model Model Name Maximum Quantity KX-TVM502 2-Port Hybrid Expansion Card KX-TVM503 2-Port Digital Expansion Card KX-TVM524 Memory Expansion Card KX-TVM594 LAN Interface Card...
Page 48 2.7 Installing Optional Cards—KX-TVM50 2.7.1 2-Port Hybrid Expansion Card (KX-TVM502) Each KX-TVM502 adds 2 ports to the VPS which can be used for DPT, APT, Inband, or No Integration. KX-TVM502 cards can be installed in slots 2 and 3 of the VPS.
Page 49 2.7 Installing Optional Cards—KX-TVM50 Insert and tighten the screws as shown. Screw Note • The KX-TVM502 operates at SELV. Installation Manual...
Page 50 2.7 Installing Optional Cards—KX-TVM50 2.7.2 2-Port Digital Expansion Card (KX-TVM503) Each KX-TVM503 adds 2 ports to the VPS which can be used for DPT Integration. KX-TVM503 cards can be installed in slots 2 and 3 of the VPS. Maximum Configuration...
Page 51 2.7 Installing Optional Cards—KX-TVM50 Insert and tighten the screws as shown. Screw Note • The KX-TVM503 operates at SELV. Installation Manual...
Page 52 2.7 Installing Optional Cards—KX-TVM50 2.7.3 Memory Expansion Card (KX-TVM524) The KX-TVM524 adds an additional 4 hours of recording time to the VPS. Included Items None Installation Insert the card between the guide rails and slide it down as shown. Secure the latch by flipping it toward the centre of the card and slightly pressing down on it.
Page 53 2.7 Installing Optional Cards—KX-TVM50 2.7.4 LAN Interface Card (KX-TVM594) The KX-TVM594 allows the VPS to be accessed over a local area network (LAN) for administration purposes. Included Items Screw × 1 Installation Insert the card between the guide rails and slide it down as shown.
Page 54 2.7 Installing Optional Cards—KX-TVM50 Insert and tighten the screw as shown. Screw Installation Manual...
Page 55 2.7 Installing Optional Cards—KX-TVM50 2.7.5 Modem Card (KX-TVM296) The KX-TVM296 allows the VPS to be accessed remotely for administration purposes. Included Items Screw × 1 Installation Insert the card between the guide rails and slide it down as shown. Secure the latch by flipping it toward the centre of the card and slightly pressing down on it.
Page 56 2.7 Installing Optional Cards—KX-TVM50 Insert and tighten the screw as shown. Screw Note • The KX-TVM296 operates at TNV. Installation Manual...
Page 57 2.8 Installing Optional Cards—KX-TVM200/KX-NCV200 Installing Optional Cards—KX-TVM200/KX- NCV200 The KX-TVM200/KX-NCV200 can be expanded by installing the following optional cards. Model Model Name Maximum Quantity KX-TVM204 4-Port Digital Expansion Card KX-TVM296 Modem Card CAUTION Before installing optional cards, it is very important that the power to the unit be turned off.
Page 58 2.8 Installing Optional Cards—KX-TVM200/KX-NCV200 2.8.1 4-Port Digital Expansion Card (KX-TVM204) Each KX-TVM204 adds 4 ports to the VPS which can be used for DPT Integration. KX-TVM204 cards can be installed in slots 1 to 6 of the VPS. Maximum Configuration Basic Configuration (KX-TVM204 x 6) Integration Type...
Page 59 2.8 Installing Optional Cards—KX-TVM200/KX-NCV200 Insert the new extension bolts (included with the card) into the holes on the card, and tighten them to secure the card. Extension Bolt Installation Manual...
Page 60 2.8 Installing Optional Cards—KX-TVM200/KX-NCV200 Installing Cards in Slot 5 or Slot 6 When installing a card in Slot 5 or 6, secure the card using the screws included with the card, instead of the extension bolts. Screw Note • The KX-TVM204 operates at SELV. Installation Manual...
Page 61 2.8 Installing Optional Cards—KX-TVM200/KX-NCV200 2.8.2 Modem Card (KX-TVM296) The KX-TVM296 allows the VPS to be accessed remotely for administration purposes. Included Items Screw × 1 Installation Insert the card between the guide rails and slide it down as shown. CAUTION When installing optional cards, do not put pressure on the main board.
Page 62 One jack of the VPS can be connected to 1 jack of the PBX. For APT/DPT Integration, use a 4- conductor cable to connect the VPS and PBX. For Inband or None Integration (KX-TVM50 only), use a 2-conductor (T and R) cable.
Page 63 Insert the modular plug of each telephone cord into an available modular jack of the VPS. Note • When the VPS and PBX use APT or DPT Integration, use 0.5 mm telephone cords. The maximum length of each telephone cord connecting the VPS and PBX should be under 100 m. KX-TVM50 KX-TVM200/KX-NCV200 Installation Manual...
Page 64 2.10 PC Connection A PC connected to the VPS can be used to program various VPS settings. 2.10.1 USB Connection An on-site PC can be connected to the VPS via USB. To USB port KX-TVM50 KX-TVM200/ KX-NCV200 Note • We recommend using a USB cable of no more than 5 m in length.
Page 65 2.10 PC Connection 2.10.2 LAN Connection An on-site PC can be connected to the VPS over a local area network (LAN). For the KX-TVM50, an optional LAN Interface Card must be installed in the VPS. To network port Switching Hub...
Page 66 2.10 PC Connection Note • Do not connect the modem directly to the network. Connect the modem to the PBX as you would a standard single line telephone (SLT). Off-site programming is possible if trunk (CO line) calls from the remote PC are routed to the extension port connected to the VPS modem.
Page 67 Note • Green-and-yellow insulation is required, and the cross-sectional area of the conductor must be more than 0.75 mm or 18 AWG. Tighten the screw. Connect the earthing wire to earth. KX-TVM50 Screw Earthing wire To earth KX-TVM200/KX-NCV200 Screw Earthing...
Page 68 2.12 Connecting the AC Adaptor 2.12 Connecting the AC Adaptor Plug the DC connector of the AC adaptor into DC IN. KX-TVM50 DC IN DC Connector AC Adaptor KX-TVM200/KX-NCV200 DC IN DC Connector AC Adaptor Installation Manual...
Page 69 AC outlet. AC Adaptor AC Cord To AC outlet IMPORTANT KX-TVM50: Use only the included Panasonic AC adaptor, part number PSLP1322. KX-TVM200/KX-NCV200: Use only the included Panasonic AC adaptor, part number PSLP1244 or PSLP1434. Installation Manual...
Page 70 2.13 Securing the Cables 2.13 Securing the Cables The model shown here is the KX-TVM200/KX-NCV200, however this procedure is the same for the KX-TVM50. Attach the included strap to either of the 2 rails depending on your preference. Rail Rail Bind the cables as shown.
Page 71 2.13 Securing the Cables Attach the cable cover (2.5 Opening/Closing the Covers). Cable Cover Note • For safety reasons, do not stretch, bend, or pinch the cables. • If you prefer, you can cut the other side of the cable cover and run the cables through that opening.
Page 72 2.14 Initialising the VPS During Installation 2.14 Initialising the VPS During Installation Before programming the VPS for the first time, perform the initialisation procedure described below. All settings are reset to their default values. Recorded messages are erased. System Prompts (including customised prompts) are preserved.
Page 73 Place the appropriate wall mounting template (found on the last 2 pages of this manual) on the wall to mark the locations where the 3 screws need to be placed. 130 mm 120 mm 250 mm 232 mm KX-TVM50 KX-TVM200/KX-NCV200 Install the screws and washers (included) in the wall. Washer Drive the screw to this position.
Page 74 2.15 Wall Mounting Mount the unit as shown. Note • Do not block the openings of the unit. Allow space of at least 20 cm above and 10 cm on the sides of the unit. • Make sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked.
Page 75 Place the appropriate wall mounting template (found on the last 2 pages of this manual) on the wall to mark the locations where the 3 screws need to be placed. 130 mm 120 mm 250 mm 232 mm KX-TVM50 KX-TVM200/KX-NCV200 Install 3 anchor plugs (user-supplied) in the wall. Anchor Plug Hammer 6.4 mm 29 mm Install the screws (included) in the wall.
Page 76 2.15 Wall Mounting Mount the unit as shown. Note • Do not block the openings of the unit. Allow space of at least 20 cm above and 10 cm on the sides of the unit. • Make sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked.
Page 77 Place the AC adaptor wall mounting template (found later in this section) on the wall to mark the locations where the 2 screws need to be placed. 83 mm 110 mm KX-TVM50 KX-TVM200/KX-NCV200 Install the screws and washers (included) in the wall. Washer Drive the screw to this position.
Page 78 Place the AC adaptor wall mounting template (found later in this section) on the wall to mark the locations where the 2 screws need to be placed. 83 mm 110 mm KX-TVM50 KX-TVM200/KX-NCV200 Install 2 anchor plugs (user-supplied) in the wall. Anchor Plug Hammer 6.4 mm...
Page 79 2.15 Wall Mounting Mount the AC adaptor as shown. Installation Manual...
Page 80 2.15 Wall Mounting Wall Mounting Template for AC Adaptor Please copy this page and use as a reference for wall mounting the KX-TVM50. Install a screw here. 83 mm Install a screw here. Note • When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template.
Page 81 2.15 Wall Mounting Please copy this page and use as a reference for wall mounting the KX-TVM200/KX-NCV200. Install a screw here. 110 mm Install a screw here. Note • When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template.
Page 82 2.15 Wall Mounting Installation Manual...
Page 83 Section 3 Installing KX-TVM/NCV Maintenance Console This section explains how to install KX-TVM/NCV Maintenance Console on a PC. Installation Manual...
Page 84 3.1 Overview Overview After wall mounting and connecting the VPS to the PBX, you can begin programming the VPS. This programming should be performed by the installer, using the KX-TVM/NCV Maintenance Console software. This software can be used to set system parameters, change system prompts, diagnose system functions, etc.
Page 85 3.2 KX-TVM/NCV Maintenance Console Installation KX-TVM/NCV Maintenance Console Installation System Requirements Required Operating System Microsoft Windows 98 SE, Windows Me, Windows 2000, or Windows XP ® ® Minimum Hardware Requirements CPU: 133 MHz Intel Pentium microprocessor ® ® HDD: 300 MB of available hard disk space RAM: 64 MB of available RAM (128 MB recommended) Password Security To maintain system security, a password is required to perform system programming.
Page 86 USB driver. Browse for and select the KX-TVM USB driver, which is copied to the local drive during installation. Updating other Panasonic Drivers CAUTION Installing the USB driver may prevent the USB driver for KX-TDA series or PC Console/Phone Software from functioning correctly.
Page 87 3.2 KX-TVM/NCV Maintenance Console Installation Windows Me Connect the PC to the PBX with a USB cable. The Add New Hardware Wizard will appear. Select Specify the location of the driver [Advanced], then click Next. Select Search for the best driver for your device. [Recommended]. Select Specify a location, then click Browse.
Page 88 3.3 Starting KX-TVM/NCV Maintenance Console Starting KX-TVM/NCV Maintenance Console The instructions listed below explain how to start KX-TVM/NCV Maintenance Console. These instructions are for when connecting to the VPS via USB. Note • The screenshots shown here are for reference only, and may differ from the screens displayed on your PC.
Page 89 3.3 Starting KX-TVM/NCV Maintenance Console 4. The main window is displayed. Note • You can change the display language by clicking "Utility"→"Set Language...", then selecting the desired language and clicking"OK". • To confirm or change the parameters in the Set Default Parameters window after changing the display language, click "Utility"→"Default Parameters"→"Set Default".
Page 90 3.3 Starting KX-TVM/NCV Maintenance Console Note • To connect to the VPS via LAN, first connect to the VPS via USB and set the appropriate LAN settings. Refer to 1.8.12 Utility—LAN Settings in the Programming Manual. • To connect to the VPS via modem, refer to 1.4.3 Connect—Modem (optional) in the Programming Manual.
Page 91 Section 4 APT/DPT Integration with a Panasonic KX-T Series PBX This section explains how to configure Panasonic KX-T series PBXs to use APT/DPT Integration with the VPS. Installation Manual...
Page 92 Unlike Inband Integration, when the VPS and PBX use APT or DPT Integration, information is sent between the PBX and VPS digitally. This allows the VPS to respond quickly and efficiently. Additionally, configuring a Panasonic PBX for APT or DPT Integration is generally much easier than configuring a PBX for Inband Integration.
Page 93 4.1 Guidelines for APT/DPT Integration Compatible Integration Type Feature Description Caller Name The VPS announces the prerecorded caller Announcement name when: (1) extension users listen to (System/ messages from assigned numbers left in their mailboxes, (2) the VPS transfers calls Personal)* from assigned numbers to the users, and (3) the VPS pages the users by intercom.
Page 94 4.1 Guidelines for APT/DPT Integration Compatible Integration Type Feature Description Two-way Recording Subscribers can record conversations into their own mailboxes by pressing a preprogrammed flexible button. Two-way Transfer Subscribers can record conversations into another person's mailbox by pressing a preprogrammed flexible button. and dialling an extension number.
Page 95 4.2 KX-TDA Series PBX Programming for DPT Integration KX-TDA Series PBX Programming for DPT Integration The screen shots shown in this section are for the KX-TDA200. Programming procedures and availability may vary by country/area, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information.
Page 96 4.2 KX-TDA Series PBX Programming for DPT Integration Go to the "Configuration-Extension Port" screen. Follow the procedure below for the extension port which you want to assign as a VM port. Set the port's "Connection" to "OUS". Select the attribute of "DPT Property-Type" to "VM (DPT)". Assign "DPT Property-VM Unit No."...
Page 97 4.2 KX-TDA Series PBX Programming for DPT Integration [Example Settings (1)] Program the PBX so that all trunk calls are directed to the VPS (DIL feature). Go to the "CO & Incoming Call-DIL Table & Port Setting" screen. Assign "DIL Destination Day/Night/Lunch/Break" for each trunk to a floating extension number (VPS Port).
Page 98 4.2 KX-TDA Series PBX Programming for DPT Integration [Example Settings (2)] Program the PBX to direct incoming trunk calls to an operator, and to then direct those calls to the VPS when the operator does not answer. Program the PBX so that incoming trunk calls are directed to an operator (DIL feature). Go to the "CO &...
Page 99 4.2 KX-TDA Series PBX Programming for DPT Integration Program the PBX so that unanswered calls to the operator are redirected to the VPS (Intercept Routing No Answer feature). Go to the "Extension-Wired Extension-Extension Settings" screen. Assign "Intercept Destination Day/Night/Lunch/Break" for the operator's extension to a floating extension number (VPS Port).
Page 100 4.2 KX-TDA Series PBX Programming for DPT Integration Set the amount of time before a call is considered "unanswered" and therefore forwarded to the VPS (Intercept Routing No Answer timer). Go to the "System-Timers & Counters-CO / Extension" screen. Assign "Intercept Timer" parameter. Click "Apply"...
Page 101 4.2 KX-TDA Series PBX Programming for DPT Integration Program the PBX so that it will direct intercepted calls to the VPS. Go to the "Groups-VM(DPT) Group-System Setting" screen. Select "Disable" as the parameter for "Intercept to Mailbox". Click "Apply" to save the changed data. Installation Manual...
Page 102 4.2 KX-TDA Series PBX Programming for DPT Integration [Example Settings (3)] Program the PBX to direct incoming trunk calls to an Incoming Call Distribution (ICD) group, and to then direct those calls to the VPS when they are not answered. Program the PBX so that incoming trunk calls are directed to an ICD group (DIL feature).
Page 103 4.2 KX-TDA Series PBX Programming for DPT Integration Program the PBX so that unanswered calls to the ICD group are redirected to the VPS (ICD Group Overflow feature). Go to the "Groups-Incoming Call Distribution Group-Group Settings" screen. Assign "Time out & Manual Queue Redirection-Destination" for the ICD group to a floating extension number (VPS Port).
Page 104 4.2 KX-TDA Series PBX Programming for DPT Integration Program the PBX so that it will direct overflowed calls to the ICD group's mailbox. Go to the "Groups-VM(DPT) Group-System Setting" screen. Select "Enable" as the parameter for "Intercept to Mailbox". Click "Apply" to save the changed data. Make sure all installation and line connections have been done as described in Section 2 Installation.
Page 105 4.3 KX-TDA Series Feature Programming for DPT Integration KX-TDA Series Feature Programming for DPT Integration The following VPS features are functional on any KX-T7xxx proprietary telephone that is connected to the PBX. Programming procedures and availability may vary by country/area, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information.
Page 106 4.3 KX-TDA Series Feature Programming for DPT Integration 4.3.3 Live Call Screening Password Cancelling To cancel the password, follow the procedure below. (It is not necessary to enter Personal Programming to activate this feature). PC programming is also available (see 4.3.6 Live Call Screening Assignment via PC Programming).
Page 107 4.3 KX-TDA Series Feature Programming for DPT Integration 4.3.5 Live Call Screening Private/Hands-Free Mode Assignment This program assigns a VPS response for when a message is being left in a mailbox. It determines whether an alarm tone is sent and whether the recorded message is played through the built-in speaker of the extension.
Page 108 4.3 KX-TDA Series Feature Programming for DPT Integration 4.3.6 Live Call Screening Assignment via PC Programming The KX-TDA series users can program Live Call Screening features via PC programming. Follow the procedure below to assign each feature. Go to "Extension-Wired Extension-Extension Settings" screen. Note •...
Page 109 4.3 KX-TDA Series Feature Programming for DPT Integration 4.3.7 Live Call Screening Button Assignment For the Live Call Screening feature to work at an extension, the extension must have an LCS button lit at the time of the message reception. This button must either be a DSS/BLF or CO button with a lamp.
Page 110 4.3 KX-TDA Series Feature Programming for DPT Integration 4.3.8 Two-way Recording (TWR) Button Assignment For the Two-way Recording feature to work at an extension, the extension must have a TWR button. This button must either be a DSS/BLF or CO button with a lamp. Follow the procedure below to assign a TWR button on an extension.
Page 111 4.3 KX-TDA Series Feature Programming for DPT Integration Conditions: This button must be a flexible (CO or DSS/BLF) button to be programmed as a TWT button. When all Voice Mail ports are busy and this key is pressed followed by an extension number, the user will hear a warning tone.
Page 112 4.3 KX-TDA Series Feature Programming for DPT Integration 4.3.11 Voice Mail Transfer (VTR) Button Assignment For the Voice Mail Transfer feature to work at an extension, the extension must have the VTR button. This button must either be a DSS/BLF or CO button with a lamp. Follow the procedure below to assign a VTR button on an extension.
Page 113 4.3 KX-TDA Series Feature Programming for DPT Integration Note • The screen shot above is an example of the KX-TDA200. Select "Extension Number / Name" for which you want to program. Assign the desired Key Type to the Key Location you wish to program. When "Two-way Record", "Two-way Transfer"...
Page 114 4.3 KX-TDA Series Feature Programming for DPT Integration 4.3.14 Two-way Recording (TWR) into Mailbox This feature allows extension users to record conversations into their own mailboxes by pressing the Two-way Recording (TWR) button. 4.3.15 Two-way Transfer (TWT) into Mailbox This feature allows an extension user to record a conversation into another person's mailbox by pressing the Two-way Transfer (TWT) button and dialling the extension number.
Page 115 4.4 KX-TE Series PBX Programming for APT Integration KX-TE Series PBX Programming for APT Integration The instructions in this section are for programming a KX-TE series PBX via the Operating and Maintenance Tool. To program a KX-TE series PBX using the Manager Extension, follow the instructions for KX-TA series PBX programming by referring to 4.7 KX-TA Series PBX Programming for APT Integration.
Page 116 4.4 KX-TE Series PBX Programming for APT Integration When "Jack 7 & 8" is selected, extension jack numbers 07 and 08 will be in extension group 7 automatically. Likewise, when "Jack 15 & 16" is selected, extension jack numbers 15 and 16 will be in extension group 8 automatically.
Page 117 4.4 KX-TE Series PBX Programming for APT Integration Example trunk feature settings: If the VPS is answering all calls: Go to the "3.CO-1.Line Mode" screen. Program all lines DIL to the first extension of the Voice Mail hunt group. The PBX will allow incoming trunk calls to hunt only if the trunks are DIL to the first port of the hunt group.
Page 118 4.4 KX-TE Series PBX Programming for APT Integration immediately for all time modes. To give the operator time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS.
Page 119 4.4 KX-TE Series PBX Programming for APT Integration VPS. Set a different delay time for each extension connected to the VPS. Finally, go to the "3.CO-Line Mode" screen and set all trunk types to "Normal". Click "Apply" to save the changed data.
Page 120 4.5 KX-TD Series PBX Programming for DPT Integration KX-TD Series PBX Programming for DPT Integration For KX-TD500 programming, refer to 4.6 KX-TD500 PBX Programming for DPT Integration. Programming procedures and availability may vary by country/area, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information. Note •...
Page 121 4.5 KX-TD Series PBX Programming for DPT Integration Enter the system number ([0] or [1], master/slave). The PBX displays the ROM version and the date it was created. Set the date and time using System Program [000]. Set PBX extension numbering using System Program [003]. Assign the Voice Mail port.
Page 122 4.5 KX-TD Series PBX Programming for DPT Integration Conditions: No 2 jacks on the PBX can have the same extension number. If you try to enter a number that is already assigned, you will hear an error tone. Each digital extension connected provides 2 Voice Mail ports and must have 2 different extension numbers assigned.
Page 123 4.5 KX-TD Series PBX Programming for DPT Integration 4.5.2 KX-TD1232 Series PBX Programming via the Operating and Maintenance Tool Follow these steps after communication between the KX-TD1232 and the programming software has been established. Refer to the Operating and Maintenance manual for connection information.
Page 124 4.5 KX-TD Series PBX Programming for DPT Integration Go to the Main Menu. Choose "System Data Programming" (BATCH [1] or INTERACTIVE [2]). Choose "System" from the System Data Programming Main Menu. Choose "Voice Mail Integration" from the System Menu. First, enter the port numbers that will be connected to the VPS. If desired, change the default extension numbers of the Voice Mail ports.
Page 125 4.6 KX-TD500 PBX Programming for DPT Integration KX-TD500 PBX Programming for DPT Integration Follow the procedure below to program the VPS card(s) for DPT Integration. Programming procedures and availability may vary by country/area, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information. Assignment of the VPS card to be connected to the VPS Note •...
Page 126 4.6 KX-TD500 PBX Programming for DPT Integration Confirm the LPR version of the card. Note • The LPR Version must be "2" or higher for the first VPS card (101: DLC/DHLC), or "1" or higher for the second VPS card (104: DLC/DHLC). Installation Manual...
Page 127 4.6 KX-TD500 PBX Programming for DPT Integration Assignment of the ports to be connected to the VPS Go to the "1-3 Extension Port Assignment" screen. Select the appropriate VPS card (101: DLC/DHLC or 104: DLC/DHLC) in the "Card No." menu. Set the attribute of the valid ports to be connected to the VPS to "VPS (DPT)".
Page 128 4.6 KX-TD500 PBX Programming for DPT Integration Assignment of VPS card and its model Go to the "1-4 VPS (DPT) Port Assignment" screen. Select the appropriate VPS unit number from the "TVP No." menu. Select your VPS model in the "Type" menu. TVM50: Select "TVP200-1"...
Page 129 4.6 KX-TD500 PBX Programming for DPT Integration Assignment of the extension ports connected to the VPS Continue the programming in the "1-4 VPS (DPT) Port Assignment" screen. Select the extension port number of the card (DLC/DHLC) to which the VPS (DPT) jack is to be connected to in the "Port No."...
Page 130 4.6 KX-TD500 PBX Programming for DPT Integration To set the trunk features, follow the instructions in "Settings for the trunk features" (5.6 KX-TD500 PBX Programming for Inband Integration). Note • If you want to use the features which utilise DID numbers (e.g., Toll Saver, DID Call Routing), consult your dealer for information on sending DID numbers to the VPS.
Page 131 4.7 KX-TA Series PBX Programming for APT Integration KX-TA Series PBX Programming for APT Integration Programming procedures and availability may vary by country/area, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information. Note •...
Page 132 4.7 KX-TA Series PBX Programming for APT Integration Extension group 7 VPS 1 Port 1 Port 2 KX-TE or KX-TA VPS 2 Series PBX Port 1 Port 2 Extension group 8 From the SYS-PGM NO ? screen: Enter [130] (for VPS1) or [131] (for VPS2). Press the NEXT button (SP-PHONE).
Page 133 4.7 KX-TA Series PBX Programming for APT Integration Mail hunt group as the destination for calls received on each trunk. The PBX will allow incoming trunk calls to hunt only if the trunks are DIL to the first port of the hunt group. Lines programmed as "Normal"...
Page 134 4.8 Completing the PBX-VPS Connection Completing the PBX-VPS Connection Once you have finished installing all optional cards, connecting all telephones to the PBX, and configuring the PBX for APT/DPT Integration, proceed with the following steps to complete and test the PBX-VPS connection. Start KX-TVM/NCV Maintenance Console (see 3.2 KX-TVM/NCV Maintenance Console Installation).
Page 135 4.8 Completing the PBX-VPS Connection Note • If the correct lines are not online, make sure the correct PBX type is selected, that the PBX is properly programmed for APT/DPT Integration, and that the PBX and VPS are connected by 4-conductor cables. To test the connection, dial the extension number of the VPS from a telephone connected to the PBX.
Page 136 4.8 Completing the PBX-VPS Connection Extension 106 VPS 1 Port 1 Extension 107 Port 2 Extension 108 KX-TE or KX-TA Series Mailbox for Extension 106 VPS 2 Port 1 Extension 115 Port 2 Extension 116 Installation Manual...
Page 137 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration The following VPS features are functional on any KX-T7xxx proprietary telephone that is connected to the PBX. Programming procedures and availability may vary by country/area, software version, etc.
Page 138 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration Hang up or press the SP-PHONE button. Repeat these steps for each telephone. 4.9.3 Live Call Screening Password Cancelling To cancel the password, follow the procedure below. (It is not necessary to enter PITS Programming to activate this feature).
Page 139 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration 4.9.5 Live Call Screening Private/Hands-Free Mode Assignment This program assigns a VPS response for when a message is being left in a mailbox. It determines whether an alert tone is sent or whether the recorded message is played through the built-in speaker of the extension.
Page 140 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration Go to "4-2 Extension Line" screen. Select the "Card No." and "Port No." which you are going to program. In "LCS Settings": To set LCS Password, Enter a 3-digit number (using "0-9") in "LCS Password". Note •...
Page 141 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration KX-TE Series Go to "2.Extension - 2.Feature Settings". Under "LCS Password": To set the LCS Password, enter a 3–digit number (using "0–9"). To cancel the LCS Password, delete the 3–digit number. Click "Apply"...
Page 142 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration Go to "2.Extension - 3.PT personal settings". Under "LCS Mode", select "Private" or "Hands-free". Click "Apply" to save the changed data. Installation Manual...
Page 143 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration Installation Manual...
Page 144 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration 4.9.7 Live Call Screening Button Assignment For the Live Call Screening feature to work at an extension, the extension must have an LCS button lit at the time of the message reception. This key must either be a DSS/BLF or CO key with a lamp. Follow the procedure below to assign an LCS button on an extension.
Page 145 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration KX-TE and KX-TA: [93] Screen output: LCS Cancel Press the STORE button. The STORE indicator lights. The display shows the initial programming mode. To exit the Personal Programming mode, press the PROGRAM button or set the MEMORY switch to "SET".
Page 146 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration 4.9.10 Two-way Transfer Button Assignment For the Two-way Transfer feature to work at an extension, the extension must have a TWT button on it. This key must either be a DSS/BLF or CO key with a lamp. Follow the procedure below to assign a TWT button on an extension.
Page 147 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration Enter the programming number. KX-TD500: [8] KX-TD1232/KX-TD816 G, SL, NE, FR, E, AL: [82] KX-TD1232/KX-TD816 CE, JT, SA, NL, SP, NZ, RU, PD: [82] KX-TD1232/KX-TD816 C, BX, HK, X, X-BR, DBX, ML, BXDD: [8] KX-TDN1232, KX-TD88 CN: [8] KX-TD612: [82] KX-TE and KX-TA: [94]...
Page 148 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration Click the Key Number to which a button will be assigned. "Flexible CO Key" screen displays. Select the desired Key Type. When 2WAY-REC, 2WAY-TRN, or VTR is selected, enter the extension number in "DN".
Page 149 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration Click "OK". "Flexible CO Key" screen (for all CO Keys) displays again. Click "OK". "4-2 Extension Line" screen displays again. Click "OK" or "Apply". Repeat these steps for each extension. Installation Manual...
Page 150 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration KX-TE Series Go to "2.Extension - 4.Flexible Buttons". Select the desired CO button. Select "Live Call Screening (LCS)" from the menu. Click "OK" to save the button. Select the desired CO button. Select "LCS Cancel"...
Page 151 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration 4.9.13 Live Call Screening Activation To activate the Live Call Screening status, follow the steps below. PC programming is also available for KX-TD500 users (see 4.9.6 Live Call Screening Assignment via PC Programming).
Page 152 4.9 KX-TA, KX-TD, and KX-TE Series PBX Feature Programming for APT/DPT Integration used by a person who is taking a detailed message for someone else and wants the message recorded in the mailbox at the same time. 4.9.17 A Restriction on TWR/TWT Activation (KX-TD500 Only) The KX-TD500 supports a maximum of 8 simultaneous Two-way Recording or Two-way Transfer operations.
Page 153 Section 5 Inband Integration with a Panasonic KX-T Series PBX (KX-TVM50 only) This section explains how to configure Panasonic KX-T series PBXs to use Inband Integration with the VPS. Installation Manual...
Page 154 The type of PBX and/or the type of extension cards installed in the PBX will determine whether Inband Integration should be used. Generally, if the VPS is connected to an APT/DPT Integration compatible Panasonic PBX, APT/DPT Integration—not Inband Integration—is the ideal integration method. See 1.1.7 Compatible PBXs for more information.
Page 155 5.1 Guidelines for Inband Integration Following are the minimum current and voltages that the PBX must supply: Minimum Loop Current 20 mA Minimum Line Voltage 7 V DC Minimum Ringing Voltage 40 V AC DTMF Signalling For system users to access VPS services and features, they must be able to send DTMF signals from their telephones to the VPS port.
Page 156 5.1 Guidelines for Inband Integration Checks to see if the called subscriber is in, out, or on another line, and whether or not that subscriber accepts the transfer. Completes the transfer (by going on-hook) or notifies the caller that the party is busy or not available.
Page 157 5.2 PBX Settings for Inband Integration PBX Settings for Inband Integration 5.2.1 General Guidelines and Definitions In order for the VPS and PBX to communicate properly, certain settings of both the VPS and PBX should be set to the same values. Programming procedures and availability may vary by country/area.
Page 158 Specifies the type of PBX which is connected to the VPS. • Integration Mode Select "Inband". If PBX type is set to the Panasonic KX-T series, the Inband Signalling parameters are set automatically and should not be altered. SEQUENCE CODES...
Page 159 5.2 PBX Settings for Inband Integration such as modem extensions. Example: FTXD [hookswitch flash dial tone dial extn. hang up] • Reconnect Sequence on Busy Tells the VPS how to return to the caller if the called extension is busy. PBXs differ in how they handle this function.
Page 160 5.2 PBX Settings for Inband Integration Inband Signalling These parameters are used when the Integration Mode is set to Inband. If the PBX type is set to a KX-T series system, these parameters will be automatically set. If another type of PBX is used, check the system's Installation Manual for settings.
Page 161 5.2 PBX Settings for Inband Integration Transfer to Outside Parameters These parameters specify how the VPS will transfer calls to trunks from the following services: Custom Service, Call Transfer Service, and Personal Custom Service. [Outside Transfer Sequence] • Call Transfer to Outside Sequence Specifies the sequence the VPS uses to transfer calls to trunks.
Page 162 T 700X Sequence for Message Waiting Lamp Call Waiting Sequence Release Sequence for Call Waiting Check with manufacturer. Not Available The remainder of this section consists of step-by-step guides for software verification and programming for select Panasonic PBX systems. Installation Manual...
Page 163 5.3 KX-TDA Series PBX Programming for Inband Integration KX-TDA Series PBX Programming for Inband Integration DPT Integration is recommended when using the VPS with a KX-TDA series PBX, however, Inband Integration is necessary when the PBX has available SLT ports but no available DPT ports. The screen shots shown in this section are for the KX-TDA200.
Page 164 5.3 KX-TDA Series PBX Programming for Inband Integration Settings for the trunk features Select the appropriate trunk feature settings depending on how your customer plans to use the VPS. • The VPS answers all incoming trunk calls promptly. Go to [Example Settings (1)]. •...
Page 165 5.3 KX-TDA Series PBX Programming for Inband Integration [Example Settings (2)] Program the PBX to direct incoming trunk calls to an operator, and to then direct those calls to the VPS when the operator does not answer. Program the PBX so that incoming trunk calls are directed to an operator (DIL feature). Go to the "CO &...
Page 166 5.3 KX-TDA Series PBX Programming for Inband Integration Program the PBX so that unanswered calls to the operator are redirected to the VPS (Intercept Routing No Answer feature). Go to the "Extension-Wired Extension-Extension Settings" screen. Assign "Intercept Destination Day/Night/Lunch/Break" for the operator's extension to a floating extension number (VPS Port).
Page 167 5.3 KX-TDA Series PBX Programming for Inband Integration Set the amount of time that passes before a call is considered "unanswered" and therefore forwarded to the VPS (Intercept Routing No Answer timer). Go to the "System-Timers & Counters-CO / Extension" screen. Assign the "Intercept Timer"...
Page 168 5.3 KX-TDA Series PBX Programming for Inband Integration Program the PBX so that it will direct intercepted calls to the VPS. Go to the "Groups-VM (DTMF) Group-System Setting" screen. Select "None", "Answer by Mailbox", or "AA" as the parameter for "Intercept Routing to the VPS Sequence".
Page 169 5.3 KX-TDA Series PBX Programming for Inband Integration [Example Settings (3)] Program the PBX to direct incoming trunk calls to an Incoming Call Distribution (ICD) group, and to then direct those calls to the VPS when they are not answered. Program the PBX so that incoming trunk calls are directed to an ICD group (DIL feature).
Page 170 5.3 KX-TDA Series PBX Programming for Inband Integration Program the PBX so that unanswered calls to the ICD group are redirected to the VPS (ICD Group Overflow feature). Go to the "Groups-Incoming Call Distribution Group-Group Settings" screen. Assign "Time out & Manual Queue Redirection-Destination" for the ICD group to a floating extension number (VPS Port).
Page 171 5.3 KX-TDA Series PBX Programming for Inband Integration Program the PBX so that it will direct overflowed calls to the VPS. Go to the "Groups-VM (DTMF) Group-System Setting" screen. Select "None", "Answer by Mailbox", or "AA" as the parameter for "Intercept Routing to the VPS Sequence".
Page 172 5.4 KX-TE Series PBX Programming for Inband Integration KX-TE Series PBX Programming for Inband Integration The instructions in this section are for programming a KX-TE series PBX via the Operating and Maintenance Tool. To program a KX-TE series PBX using the Manager Extension, follow the instructions for KX-TA series PBX programming by referring to 5.7 KX-TA Series PBX Programming for Inband Integration.
Page 173 5.4 KX-TE Series PBX Programming for Inband Integration Go to the "2.Extension-2.Feature Settings" screen. Enable Data Line Security for each extension connected to the VPS. Click "Apply" to save the changed data. Installation Manual...
Page 174 5.4 KX-TE Series PBX Programming for Inband Integration Select the appropriate trunk feature settings depending on how your customer plans to use the VPS: a) to answer all incoming calls, b) as an operator backup, or c) to only answer calls not answered by user extensions.
Page 175 5.4 KX-TE Series PBX Programming for Inband Integration If the VPS is only answering calls not answered by the operator (Operator Backup): Go to the "3.CO-2.Incoming / Outgoing" screen. Program lines to ring operator extensions immediately for all time modes. To give the operator (extension 101 in this example) time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS.
Page 176 5.4 KX-TE Series PBX Programming for Inband Integration immediately for all time modes. To give users time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS.
Page 177 5.5 KX-TD Series PBX Programming for Inband Integration KX-TD Series PBX Programming for Inband Integration For KX-TD500 programming, refer to 5.6 KX-TD500 PBX Programming for Inband Integration. DPT Integration is recommended when using the VPS with the KX-TD612, KX-TD816, or KX- TD1232, however, Inband Integration is necessary when the software version of the PBX does not support DPT Integration.
Page 178 5.5 KX-TD Series PBX Programming for Inband Integration Main Menu 1. System Data Programming (BATCH) 2. System Data Programming (INTERACTIVE) 3. Disk File Management 4. DSHS Management 5. DSHS Connect/Disconnect 6. Quit Select the number : [ ] Choose "Station" from the System Data Programming Main Menu. Choose "Station Setting"...
Page 179 5.6 KX-TD500 PBX Programming for Inband Integration KX-TD500 PBX Programming for Inband Integration DPT Integration is recommended when using the VPS with the KX-TD500, however, Inband Integration is necessary when: • the PBX has available SLT ports but no available DPT ports. •...
Page 180 5.6 KX-TD500 PBX Programming for Inband Integration Assignment of the extension ports to be connected to the VPS Go to the "1-3 Extension Port Assignment" screen. Assign "Attribute" of the port to be connected to "TEL" (default). Assign "DN" for the port (click "DN Refer" to check the available directory numbers). Note •...
Page 181 5.6 KX-TD500 PBX Programming for Inband Integration Assignment of the extension line to be connected to the VPS Go to the "4-2 Extension Line 1/2" screen. Set "Data Line Mode" to "Yes". Click "Apply" to save the changed data. Note •...
Page 182 5.6 KX-TD500 PBX Programming for Inband Integration Settings for the trunk features Select the appropriate trunk feature settings depending on how your customer plans to use the VPS. • The VPS answers all incoming trunk calls promptly. Go to [Example Settings (1)]. •...
Page 183 5.6 KX-TD500 PBX Programming for Inband Integration [Example Settings (2)] Program the PBX to direct incoming trunk calls to an operator, and to then direct those calls to the VPS when the operator does not answer. Program the PBX so that incoming trunk calls are directed to an operator (DIL feature). Go to the "4-1 Trunk Line"...
Page 184 5.6 KX-TD500 PBX Programming for Inband Integration Program the PBX so that unanswered calls to the operator are redirected to the VPS (Intercept Routing No Answer feature). Go to the "3-1 Trunk Group 1/2" screen. Assign "Intercept Destination Day/Night" for the trunk group. Click "Apply"...
Page 185 5.6 KX-TD500 PBX Programming for Inband Integration Set the number of rings before a call is considered "unanswered" and therefore forwarded to the VPS (Intercept Routing No Answer timer). Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply"...
Page 186 5.6 KX-TD500 PBX Programming for Inband Integration [Example Settings (3)] Program the PBX to direct incoming trunk calls to an extension or group and to then direct those calls to the VPS when they are not answered. Program the PBX so that incoming trunk calls are directed to an extension or group (DIL feature).
Page 187 5.6 KX-TD500 PBX Programming for Inband Integration Program the PBX so that unanswered calls are redirected to the VPS (Intercept Routing No Answer feature). Go to the "3-1 Trunk Group" screen. Assign "Intercept Destination Day/Night" for the trunk group. Click "Apply" to save the changed data. Note •...
Page 188 5.6 KX-TD500 PBX Programming for Inband Integration Program the amount of time that passes before unanswered calls are redirected to the VPS (Intercept Routing No Answer timer). Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply" to save the changed data. Installation Manual...
Page 189 5.7 KX-TA Series PBX Programming for Inband Integration KX-TA Series PBX Programming for Inband Integration Note • The following procedures can also be used for KX-TE series PBXs if programming via the Manager Extension is preferred. APT Integration is recommended when using the VPS with a KX-TE or KX-TA series PBX, however, Inband Integration is necessary when: •...
Page 190 5.7 KX-TA Series PBX Programming for Inband Integration If the VPS is answering all incoming calls: Trunk Mode—Use System Programs [414] (Day Mode), [415] (Night Mode), [416] (Lunch Mode) to set each trunk to "DIL" mode, and assign the first extension of the Voice Mail hunt group as the destination for calls received on each trunk.
Page 191 Section 6 Customising the System This section explains how to configure commonly used features of the VPS using KX-TVM/NCV Maintenance Console. Installation Manual...
Page 192 6.1 Starting Up Starting Up 6.1.1 Before Programming Careful preparation before you begin programming the VPS will make the programming and customisation process easier for you and the customer. Determine the customer's needs. – Work with the owner/supervisor and Message Manager to build the Custom Service Greetings, Holiday Greetings, etc.
Page 193 6.1 Starting Up Starting Quick Setup Start KX-TVM/NCV Maintenance Console and connect to the VPS (refer to 3.3 Starting KX-TVM/ NCV Maintenance Console). Click "Utility Quick Setup…" in the menu bar. Click "OK" when the message is displayed. Installation Manual...
Page 194 6.1 Starting Up Using Quick Setup System Security settings After you click "Quick Setup", the System Security window appears. In this window, you can change the Administrator, System Manager, and Message Manager passwords, as well as other security-related settings. For more information, refer to 2.8 System Security in the Programming Manual.
Page 195 PBX Environment settings The next window displayed is the PBX Environment window. In this window, you can select the PBX Type, Integration Mode (KX-TVM50 only), and set other parameters essential for proper integration between the PBX and VPS. For more information, refer to "PBX Environment"...
Page 196 6.1 Starting Up If Auto Configuration is started Auto Configuration (available for APT/DPT Integration only) allows the PBX and VPS to exchange information and make the setup process easier. If you cannot use Auto Configuration or skip Auto Configuration, continue from "If Auto Configuration is skipped" later in this section. If you start Auto Configuration, the following screen will be displayed while data is exchanged between the PBX and VPS.
Page 197 6.1 Starting Up Note • Each extension name retrieved from the PBX is stored in the "Last Name" field of the respective subscriber's Mailbox Settings. Extension names can be retrieved from the following PBXs: KX-TDA series PBXs (version 2.21 or higher) KX-TD500 with software production date code 040901 or later.
Page 198 6.1 Starting Up Mailbox settings The next window displayed is the Mailbox Edit window. Edit, delete, or add mailboxes as needed, then click "Next". For more information, refer to 2.1.3 Mailbox Parameters in the Programming Manual. Note • The Mailbox Edit window allows you to set basic mailbox parameters only. Detailed mailbox settings can be made after Quick Setup has finished, by clicking on the "Mailbox Settings"...
Page 199 6.1 Starting Up Port/Trunk settings The next window displayed is the Port/Trunk window. Configure Service Groups for each trunk/port, then click "Next". For more information, refer to 2.3.1 Service Group in the Programming Manual. Installation Manual...
Page 200 6.1 Starting Up Date and Time setting The last window displayed is the date and time setting window. Set the date and time, then click "Finish". Installation Manual...
Page 201 6.1 Starting Up Finalising Quick Setup Click "Yes" to save the settings and finish Quick Setup. If you click "No", your settings will not be saved and you will return to the previous screen. If you clicked "Yes", the following screen is displayed as your settings are saved. When Quick Setup is completed, the following screen will be displayed.
Page 202 6.1 Starting Up If Auto Configuration is skipped Mailbox settings If you skip Auto Configuration, the next window displayed is the Mailbox Edit window. Edit, delete, or add mailboxes as needed, then click "Next". For more information, refer to 2.1.3 Mailbox Parameters in the Programming Manual.
Page 203 6.1 Starting Up Port/Trunk settings The next window displayed is the Port/Trunk window. Configure Service Groups for each trunk/port, then click "Next". For more information, refer to 2.3.1 Service Group in the Programming Manual. Installation Manual...
Page 204 6.1 Starting Up Date and Time setting The last window displayed is the date and time setting window. Set the date and time, then click "Finish". Installation Manual...
Page 205 6.1 Starting Up Finalising Quick Setup Click "Yes" to save the settings and finish Quick Setup. If you click "No", your settings will not be saved and you will return to the previous screen. If you clicked "Yes", the following screen is displayed as your settings are saved. When Quick Setup is completed, the following screen will be displayed.
Page 206 6.2 Port/Trunk Settings Port/Trunk Settings Program the VPS according to the needs of your customer. You should be familiar with all options for port/trunk assignment so that customers get exactly what they need and expect. Each port/trunk can be assigned to a different Incoming Call Service: Voice Mail service, Automated Attendant service, Custom Service, or Interview service.
Page 207 6.2 Port/Trunk Settings 6.2.3 Interview Service Interview service allows callers to record their answers to prerecorded questions. As the caller answers questions, they are recorded into an interview mailbox. After a caller records the answers, the interview mailbox lights a message waiting lamp on the interview mailbox owner's extension. When retrieving the messages, the subscriber only hears the answers to the questions.
Page 208 6.2 Port/Trunk Settings When creating a Custom Service, first create the options that determine what operations are available to callers. Next, record a prompt for the Custom Service. The prompt recorded for each Custom Service should include the instructions needed to guide callers to press buttons on their telephones. Remember that it is possible and often necessary to have one Custom Service lead to another Custom Service.
Page 209 6.2 Port/Trunk Settings Programming Custom Services There are 5 types of Custom Services: – Menu & Transfer: Perhaps the most commonly used Custom Service type. Presents callers with a list of options that they can select by pressing the dial keys on their telephones. –...
Page 210 6.2 Port/Trunk Settings 1 = Dial by Name For a list of extensions, press [2]. 2 = List All Names For Sales, press [3]. For Service, press [4]. For Technical Support, press [5]. 3, 4, 5 = Transfer to Extension To send a fax, press [6].
Page 211 6.3 Setting Mailboxes and Groups Setting Mailboxes and Groups 6.3.1 Creating the Default Mailbox Template The Default Mailbox Template allows you to set several mailbox parameters in advance which will then be applied to mailboxes you create afterward using the "Add Range..." button. This feature can reduce the time needed to configure mailboxes.
Page 212 6.3 Setting Mailboxes and Groups Here you can set basic mailbox parameters which will be applied to mailboxes created with the "Add Range..." button. Click "OK" in the Default Mailbox window, then click "OK" to create the mailboxes using the start and end range you've entered. Installation Manual...
Page 213 6.3 Setting Mailboxes and Groups 6.3.2 Editing a Mailbox Click "Mailbox Settings Mailbox Parameters (select a mailbox you want to edit.) Edit Mailbox...". Edit the mailbox or its COS as needed, then click "OK". For more information, refer to 2.1.3 Mailbox Parameters in the Programming Manual.
Page 214 6.3 Setting Mailboxes and Groups 6.3.3 Deleting a Mailbox Click "Mailbox Settings Mailbox Parameters (select a mailbox you want to delete.) Delete Mailbox". Click "Yes" to delete the mailbox. 6.3.4 Subscriber's Password Reset You can change or delete a subscriber's password. If a subscriber forgets his or her password, you can follow these steps to delete the current password (after which the subscriber can set the password him or herself) or to set a new password.
Page 215 6.3 Setting Mailboxes and Groups Set the new password, or delete the current password. To set the new password: Enter the new password, then confirm the new password by re-entering it. Click "OK", then click "OK" to close the Mailbox Parameters window. To delete the current password: Click "OK"...
Page 216 System Administrator using KX-TVM/NCV Maintenance Console or by the Message Manager using his or her telephone (see 3.2.6 Recording Messages in the Feature Manual). There are 20 group lists available, and each group list can have a maximum of 62 members for KX-TVM50 or 100 members for KX-TVM200/KX-NCV200.
Page 217 6.4 Recording Prompts Recording Prompts System prompts can be customised, and certain system prompts, such as Company Greetings and Custom Service menus, must be customised in order to use the VPS effectively. The System Administrator can record prompts using an extension telephone and KX-TVM/NCV Maintenance Console.
Page 218 Finally, if Custom Service menus are used, subscribers should be encouraged to listen to these menus often and make suggestions for improvement. Custom Service is a very powerful feature of the Panasonic VPS. Make the most out of this feature. Installation Manual...
Page 219 Section 7 System Maintenance and Troubleshooting This section describes the recommended system maintenance procedures and how to troubleshoot programming-related issues. Installation Manual...
Page 220 7.1 Initialising the VPS Initialising the VPS Initialising the VPS erases recorded messages and resets all settings to their default values. (System prompts, including customised prompts, are preserved.) There are 2 methods to initialise the VPS: through KX-TVM/NCV Maintenance Console, and using the Mode Switch.
Page 221 7.1 Initialising the VPS Click "OK". Click "OK" to close all lines and continue with initialisation. Click "OK" when system initialisation is complete. Initialising the VPS with the Mode Switch Disconnect the port cables from the VPS. Turn the power switch off at the VPS. Set the Mode Switch to position 5.
Page 222 7.1 Initialising the VPS Note • The execution time for the initialisation may differ each time it is performed because of system capacity and system programs. Generally, initialisation will take about 10 min to accomplish. Installation Manual...
Page 223 7.2 Backing Up the System Backing Up the System Click [Utility System Back up Make Backup...]. Installation Manual...
Page 224 7.2 Backing Up the System Select the data to be backed up, then enter the file path for the system backup. Then click "Backup". The system will prepare the data to be backed up, and the backup will begin about 30 seconds later. The time needed to backup the data will vary depending on the connection method, communication speed, and the amount of data that is being backed up.
Page 225 7.3 Resetting the VPS Resetting the VPS If the VPS is not functioning properly, restarting the VPS may resolve the issue. There are 3 methods for restarting the VPS, explained below. Operation If the VPS does not operate properly: First, try to click "Utility System Initialise/Restart Restart System".
Page 226 7.3 Resetting the VPS RUN Indicator ALARM Indicator Reset Button Shutdown Button KX-TVM50 Reset Button RUN Indicator Shutdown Button ALARM Indicator KX-TVM200/KX-NCV200 If the VPS still does not work: Press the Reset button only. Installation Manual...
Page 227 7.4 Utility Utility The Utility menu provides access to the following functions and utilities: – Quick Setup – System Back Up – System Prompts Customisation – Line Status – System Trace – System Maintenance – System Initialise/Restart – Diagnostic – Programmer Code –...
Page 228 7.5 Reports Reports The System Administrator can generate various system reports in order to monitor VPS operations. Reports can be displayed on a PC, printed, or exported. – Mailbox Information Report – Call Account Report – Port Usage Report – HDD (Memory) Usage Report –...
Page 229 7.6 Troubleshooting Troubleshooting PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Nothing is heard from the • Improper connection of jacks. • Confirm that you are using the VPS when accessing the correct extension number for • Bad connection with the PBX. VPS. the VPS.
Page 230 7.6 Troubleshooting PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Line disconnection occurs • Improper setting of the • Adjust the transfer sequence while transferring a trunk sequence. to that of the connected PBX call. and reset (see "Operator • Improper setting of the Transfer Sequence"...
Page 231 7.6 Troubleshooting PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Unable to access to • Improper setting of the • Adjust the operator extension Operator 1 operator extension number. number to that of the connected PBX (see "Operator's Extension" in 2.4.3 Parameters in the Programming Manual).
Page 232 7.6 Troubleshooting Installation Manual...
Page 233 Glossary Alternate Extension Group The extensions assigned to an Alternate Extension Group receive transferred calls via the sequence specified as the group's "Alternate Extension Transfer Sequence". APT Integration Digital integration between the VPS and certain KX-T series PBXs. Requires upgraded software in the PBX.
Page 234 Autoplay New Message The VPS plays new messages automatically when a subscriber, the System Manager, or the Message Manager logs in to his or her mailbox. Bookmark Enables a subscriber, the System Manager, or the Message Manager to set a specific point (Bookmark) in a message and easily resume playback later from that point.
Page 235 Company Greeting A maximum of 32 Company Greetings can be recorded to greet callers. One (or System Greeting or none) can be selected for each Day, Night, Lunch, Break, and Holiday service based on a port and outside line. Company Name This is played by the VPS to the intended receiver of an External Delivery Message when he or she is unable to enter correctly the password (if a password is required to listen to the message).
Page 236 Delete Message Confirmation The VPS requests confirmation from the subscriber before erasing a message left in his or her mailbox. Delivery Time The time specified by the subscriber for the VPS to deliver a prerecorded message. Subscribers can specify the delivery time when leaving messages for other subscribers or when sending a message via External Message Delivery.
Page 237 Follow-On ID (see "Called Party ID") General Delivery Mailbox A special mailbox that is maintained by the Message Manager. If a caller does not have a DTMF- compatible telephone, the caller cannot dial numbers in order to connect himself or herself to an extension or mailbox.
Page 238 Intercom Paging Available with APT/DPT Integration only. If a subscriber has set Intercom Paging, the VPS will page the subscriber and announce that he or she is receiving a call. The VPS can announce prerecorded caller names using the Caller Name Announcement feature, or prompt the caller to record his or her name and announce the recorded name.
Page 239 Mailbox Number Normally the same number as the corresponding subscriber's extension number. Message Envelope Setting Specifies when message envelopes (message date and time, name of the person who recorded or transferred the message, telephone number of the caller) are announced. Envelopes can be played back before or after messages automatically, or only when the subscriber presses [2] [3] during or after message playback.
Page 240 Multilingual Selection Menu Allows callers to select the language they would like to hear for voice guidance (system prompts). 3 languages can be selected for the Multilingual Selection Menu of the KX-TVM50; 5 languages for the KX-TVM200/KX-NCV200. Non-Subscriber A caller to the VPS who does not own a mailbox.
Page 241 Personal Greetings Subscribers can record 3 greeting messages that greet callers who are directed to their mailboxes. The Personal Greeting heard by callers depends on the status of the subscriber or VPS. No Answer Greeting: Heard by callers when the subscriber does not answer. Busy Signal Greeting: Heard by callers when the subscriber is busy.
Page 242 Remote Call Forwarding Set Available with DPT Integration only. Allows subscribers and the Message Manager to program their extensions from a remote location to forward various types of calls (all calls, no answer, busy, etc.) to a desired extension, or to an outside telephone (Remote Call Forward to Outside). Remote Call Forward to Outside Available with DPT Integration only.
Page 243 System Administrator Is the person responsible for programming the most essential VPS settings. Unlike the Message Manager and the System Manager, who use a telephone to perform their duties, the System Administrator uses a PC running the KX-TVM/NCV Maintenance Console software to program the VPS.
Page 244 Timed Reminder Setting Available with DPT Integration only. Allows a subscriber to set a Timed Reminder by following system prompts provided by the VPS. Timed Reminder is a PBX feature that is similar to an alarm clock; the telephone will ring at the set time (once or daily) as set by the subscriber or Message Manager. Toll Saver Allows a subscriber to check his or her mailbox for new messages by calling the VPS from a preprogrammed Caller ID number, by dialling a preprogrammed DID number, or by dialling a...
Page 245 Installation Manual...
Page 246 Installation Manual...
Page 247 Index Installation Manual...
Page 248 A Restriction on TWR/TWT Activation (KX-TD500 Only) If Auto Configuration is started About the Other Manuals Inband Integration (TVM50 only) Alarm Indicator Inband Integration with a Panasonic KX-T Series PBX (KX-TVM50 only) Allowable Relative Humidity vs. Temperature APT Integration Inband/No Integration APT Integration (TVM50 only)
Page 249 Two-way Transfer Button Assignment One-Touch Two-way Transfer (One-Touch TWT) into Mailbox Two-way Transfer into Mailbox Opening the Covers Opening/Closing the Covers Operation Unpacking Operator Service Updating other Panasonic Drivers Optional Cards—KX-TVM200/KX-NCV200 USB Connection Optional Cards—KX-TVM50 USB Port Options Using Quick Setup Outside/Inside View...
Page 250 Install a screw here. screw here. 120 mm Wall Mounting Template for KX-TVM50 Note When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template. Confirm that the markings on the printed page reflect the measurements indicated in the template.
Page 251 Install a Install a screw here. screw here. 130 mm Wall Mounting Template for KX-TVM200/KX-NCV200 Note When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template. Confirm that the markings on the printed page reflect the measurements indicated in the template.
Page 252 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

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