Panasonic KX-TVM50 Feature Manual
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Panasonic KX-TVM50 Feature Manual

Voice processing system
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KX-TVM50/KX-TVM200: Version 2.1 (Main Software Version 2.50 or later)
Document Version 2.1 2008/04
Feature Manual
Voice Processing System
Model No.
KX-TVM50
KX-TVM200

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Summary of Contents for Panasonic KX-TVM50

  • Page 1 Model No. KX-TVM200 Thank you for purchasing a Panasonic Voice Processing System. Please read this manual carefully before using this product and save this manual for future use. KX-TVM50/KX-TVM200: Version 2.1 (Main Software Version 2.50 or later) Document Version 2.1 2008/04...

  • Page 2: About This Manual

    About this Manual This Feature Manual is designed to serve as an overall reference describing the features of the Panasonic Voice Processing System. It explains what this VPS can do, and how to obtain the most of its many features.
  • Page 3 APT/DPT Integration features described in this manual. For more information, consult your dealer. • Every system programming setting can be accessed using a PC and the Panasonic KX-TVM Maintenance Console software. For programming details, refer to the on-line help which is installed along with KX-TVM Maintenance Console.

  • Page 4: Table Of Contents

    Table of Contents 1 Voice Processing System Overview ............7 What is a VPS? ........................8 1.1.1 Introduction to VPS Features ...................8 1.1.2 Basic Features .........................8 System Administration, Management, and Use .............9 1.2.1 System Administration ......................9 1.2.2 System Management .......................9 1.2.3 Subscriber Use .........................9 2 Features ....................11 PBX Integration Features ....................12 2.1.1...
  • Page 5 2.2.40 Port Service ........................31 2.2.41 Rotary Telephone Service ....................31 2.2.42 Service Access Commands ...................31 2.2.43 Service Group ........................32 2.2.44 System Clock .........................32 2.2.45 System Prompts ......................32 2.2.46 Time Service ........................33 2.2.47 Trunk Service (Universal Port) (APT/DPT Integration Only) ..........33 2.2.48 Voice Mail Assistant .......................34 2.2.49 Voice Mail Service ......................34...
  • Page 6 2.4.8 System Reports ......................54 2.4.9 System Security ......................55 2.4.10 Time Synchronisation (DPT Integration Only) ..............55 2.4.11 Utility ..........................55 Index......................57 Feature Manual Document Version 2.1 2008/04...

  • Page 7: Voice Processing System Overview

    Section 1 Voice Processing System Overview Document Version 2.1 2008/04 Feature Manual...

  • Page 8: What Is A Vps

    1.1.2 Basic Features 1.1 What is a VPS? 1.1.1 Introduction to VPS Features Description The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left. Subscribers may send and transfer messages to other subscribers within the VPS.

  • Page 9: System Administration, Management, And Use

    1.2.3 Subscriber Use 1.2 System Administration, Management, and Use 1.2.1 System Administration Description System administration (programming, diagnosis, system prompt administration, etc.) can be performed with a PC running the KX-TVM Maintenance Console software. For more information, refer to the Programming Manual.
  • Page 10 1.2.3 Subscriber Use Feature Manual Document Version 2.1 2008/04...

  • Page 11: Features

    Section 2 Features Document Version 2.1 2008/04 Feature Manual...

  • Page 12: Pbx Integration Features

    – Two-way Transfer APT Integration (KX-TVM50 only) When the VPS and PBX use APT Integration, voices are sent using analogue technology, and data is sent digitally. APT Integration provides certain VPS features which are not available with analogue integration (i.e., Inband Integration), including: –...
  • Page 13 2.1.1 Integration Types Inband Integration (KX-TVM50 only) When the VPS and PBX use Inband Integration, voices are sent using analogue technology and data is sent to the VPS through the use of standard audio signals, such as DTMF tones, busy signals, ringback tones, etc.

  • Page 14: System Features

    2.2.3 Automated Attendant 2.2 System Features 2.2.1 Alternate Extension Group Description A group of extensions that require a different call transfer sequence than other extensions and are therefore placed into a separate group. Programming Manual References "Alternate Extension" in 2.4.3.2 Operator Service No. 1, 2, and 3 2.2.2 Auto Forwarding Description Moves or copies unplayed messages from one mailbox to another after a specified period of time has passed.

  • Page 15: Broadcasting Messages

    2.2.6 Call Services A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant service (see 2.1.8 Personal Custom Service or 2.4.4 Custom Service in the Programming Manual). A subscriber transfers the caller to Automated Attendant service. Programming Manual References 2.4.3.1 Automated Attendant 2.2.4 Broadcasting Messages...

  • Page 16: Call Transfer To Outside

    2.2.9 Caller ID Screening (APT/DPT Integration Only) 2.2.7 Call Transfer to Outside Description Enables the VPS to transfer a call to a trunk from the following services: – Custom Service – Call Transfer Service – Personal Custom Service – Caller ID Callback Conditions •...

  • Page 17: Caller Name Announcement-Personal (Apt/Dpt Integration Only)

    2.2.10 Caller Name Announcement—Personal (APT/DPT Integration Only) beforehand. Caller names can be recorded by each subscriber (Caller Name Announcement—Personal) and for the entire VPS (Caller Name Announcement—System). Conditions • This feature is only available when the Class of Service’s "Caller ID Screen" parameter is set to "Yes". •...

  • Page 18: Caller Name Announcement-System (Apt/Dpt Integration Only)

    2.2.12 Class of Service (COS) 2.2.11 Caller Name Announcement—System (APT/DPT Integration Only) Description Allows the System Administrator to store a maximum of 200 telephone numbers and record a caller name for each telephone number. The caller name is announced when playing a message in their mailbox from one of the preprogrammed callers, when the VPS directs a call to the subscriber from one of the preprogrammed callers (Caller ID Screening), and when the VPS pages the subscriber by intercom (Intercom Paging).

  • Page 19: Company Greeting

    2.2.15 Covering Extension 2.2.13 Company Greeting Description Is a prerecorded message designed to greet all incoming callers and provide relevant information. A maximum of 32 Company Greetings can be recorded, and a Company Greeting can be assigned for each time mode (day, night, lunch, and break) and holiday for each Service Group.

  • Page 20: Custom Service

    2.2.16 Custom Service Programming Manual References "Covering Extension" in 2.1.3 Mailbox Parameters Subscriber’s Manual References 5.3 Assigning Your Covering Extension 2.2.16 Custom Service Description The following Custom Service types are available: – Menu & Transfer Allow callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance (Custom Service Messages).

  • Page 21: Daylight Saving Time Assignment

    2.2.19 DID Call Routing (DPT Integration Only) 2.2.17 Daylight Saving Time Assignment Description Adjusts the VPS’s clock on the preprogrammed days for Daylight Saving Time. Both a start and end date for Daylight Saving Time must be programmed. Programming Manual References "Daylight Saving Time"...

  • Page 22: E-Mail Integration

    2.2.21 Extension Group Programming Manual References 2.4.1 Caller ID/DID/PIN Call Routing 2.2.20 E-mail Integration Description Enables subscribers (including the message manager) to be notified by E-mail when they have new messages. The notification will contain the message sender’s information, the length of the message, and the number of messages (new/old).

  • Page 23: Fax Management

    2.2.24 Holiday Service Programming Manual References 2.5.2 Extension Group 2.2.22 Fax Management Description Allows the VPS to automatically direct incoming faxes to a specific destination (i.e., fax machine). A maximum of 2 fax destinations (main and alternate) can be assigned. Outside callers can also reach a fax machine via Custom Service selection, if programmed.

  • Page 24: Intercom Paging (Apt/Dpt Integration Only)

    2.2.26 Interview Service 2.2.25 Intercom Paging (APT/DPT Integration Only) Description Allows callers to page subscribers by PBX paging (there are different kinds of PBX paging, and these can be specified by VPS programming) when the subscribers have set Intercom Paging for Call Transfer or when the subscribers have set Intercom Paging for Incomplete Call Handling.

  • Page 25: List All Names

    2.2.28 Logical Extension (All Calls Transfer to Mailbox) A subscriber has configured his or her mailbox so that unanswered calls are directed to the mailbox’s interview mailbox via Incomplete Call Handling, and has set Message Reception Mode to "Interview Mode" (see 5.5 Message Reception Mode in the Subscriber’s Manual). A subscriber with a logical extension has set Message Reception Mode to "Interview Mode"...

  • Page 26: Mailbox Groups

    2.2.31 Message Reception Mode Manager’s Manual References 2.2 Setting Up Mailboxes 2.2.29 Mailbox Groups Description See 2.3.13 Group Distribution List—System. Feature Manual References 2.3.13 Group Distribution List—System 2.2.30 Message Delivery, Internal Description Allows the VPS to automatically deliver a single message to multiple mailboxes. Feature Manual References 2.3.12 Group Distribution List—Personal 2.3.13 Group Distribution List—System...

  • Page 27: Message Waiting Notification-Device

    2.2.33 Message Waiting Notification—Lamp 2.2.32 Message Waiting Notification—Device Description Automatically calls a preprogrammed telephone number or beeper number when a subscriber has new messages. New messages will be automatically played back when the subscriber answers the call. When a beeper is called, the subscriber must call the VPS and log in to his or her mailbox to listen to the messages. Notifications can be scheduled.

  • Page 28: Multilingual Service

    2.2.34 Multilingual Service Description Allows a maximum of 3 languages (KX-TVM50) or 10 languages (KX-TVM200) to be used for system prompts. The System Administrator can select 3 languages (KX-TVM50) or 5 languages (KX-TVM200) for the multilingual selection menu, and assign a key for each language in the menu. Callers can select the desired language by pressing the assigned key.

  • Page 29: On Hold Announcement Menu

    2.2.37 Operator Service Disconnect Message: Callers are disconnected from the VPS after hearing "Thank you for calling." Next Operator: Callers are transferred to the next operator (Operator 2 or 3). Assignable for Operator 1 and Operator 2 only. Programming Manual References "No Answer Coverage Mode"...

  • Page 30: Pin Call Routing

    2.2.39 Play System Prompt After Personal Greeting Operator 3. If that fails, the caller can record a message. At each stage, there are other options for busy cases and no-answer cases. Programming Manual References "Operator Service" in 2.4.3.1 Automated Attendant Manager’s Manual References 3.4 Customising the Message Manager’s Mailbox 2.2.38 PIN Call Routing...

  • Page 31: Port Service

    2.2.42 Service Access Commands 2.2.40 Port Service Description Allows assignment of call services to each port. The incoming call service determines which service is used when answering incoming calls. These services include: Voice Mail service, Automated Attendant service, Interview service, and Custom Service. Custom Service is the most flexible of all the services because it allows access to the other services by pressing one key.

  • Page 32: Service Group

    Description Controls how time and/or date related features function. Can be set independently or to be synchronised with the PBX clock (PBX Synchronisation is only available when the VPS is connected to a Panasonic KX-T series PBX using DPT Integration).

  • Page 33: Time Service

    2.2.47 Trunk Service (Universal Port) (APT/DPT Integration Only) "Primary" can be specified by selecting one of the stored languages, and become the default setting unless other language is selected in the system setting. Note • System prompts can be changed or turned on/off, system prompts for each language can be imported as WAV files, or re-recorded using a telephone (see 1.9.3 Utility—System Prompts Customisation in the Programming Manual).

  • Page 34: Voice Mail Assistant

    2.2.49 Voice Mail Service Programming Manual References 2.3 PORT/TRUNK Service 2.2.48 Voice Mail Assistant Description Voice Mail Assistant is a collection of VPS-related features that are available when using the KX-NCS Phone Assistant series of applications. Voice Mail Assistant allows you to use your PC to play and delete messages, save messages to your PC, transfer messages via e-mail, configure your mailbox, etc.

  • Page 35: Subscriber Features

    2.3.2 Automatic Login (APT/DPT Integration Only) 2.3 Subscriber Features 2.3.1 Auto Receipt Description Allows a subscriber or the System Manager to receive a message to confirm the reception of sent messages. When the sent messages are received by a subscriber, the sender will receive a message announcing "(mailbox name/number) has received your message".

  • Page 36: Autoplay New Message

    2.3.4 Bookmark 2.4.3.5 Toll Saver Feature Manual References 2.3.31 Toll Saver (APT/DPT Integration Only) Subscriber’s Manual References 5.17 Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver 2.3.3 Autoplay New Message Description Enables the VPS to play new messages automatically when a subscriber or the System Manager/Message Manager logs into his or her mailbox.

  • Page 37: Call Transfer Status

    2.3.7 Caller ID Callback (APT/DPT Integration Only) 2.3.5 Call Transfer Status Description Allows subscribers to specify how the VPS will handle calls to their individual extensions. Call Transfer Status options include: Call Blocking, Call Screening, Intercom Paging, Calling a Beeper, Transfer to Mailbox, Transfer to Specified Telephone Number, and Custom Service.

  • Page 38: Calling A Beeper

    2.3.9 Delete Message Confirmation Feature Manual References 2.2.7 Call Transfer to Outside 2.3.8 Calling a Beeper Description Allows a subscriber to be notified by a beeper when he or she has messages. If the beeper has a display, it is possible to send it a callback number.

  • Page 39: External Message Delivery List

    2.3.11 External Message Delivery Service 2.3.10 External Message Delivery List Description Allows a subscriber to send a message to outside parties and/or extensions with a single operation. One subscriber can maintain up to 2 lists with a maximum of 8 entries on each. Feature Manual References 2.3.11 External Message Delivery Service Subscriber’s Manual References...

  • Page 40: Group Distribution List-Personal

    Allows subscribers and callers to send messages to all mailboxes that belong to the list at once. Group Distribution Lists are created by the System Administrator. There are 20 group lists available, and each group list can have a maximum of 62 members for KX-TVM50 or 100 members for KX-TVM200. Programming Manual References 2.5.1 Mailbox Group...

  • Page 41: Live Call Screening (Apt/Dpt Integration Only)

    2.3.15 Live Call Screening (APT/DPT Integration Only) Programming Manual References "Incomplete Call Handling for No Answer" and "Incomplete Call Handling for Busy" in 2.1.3 Mailbox Parameters Feature Manual References 2.3.8 Calling a Beeper 2.2.25 Intercom Paging (APT/DPT Integration Only) Subscriber’s Manual References 5.2 Incomplete Call Handling 2.3.15 Live Call Screening (APT/DPT Integration Only) Description...

  • Page 42: Mailbox

    2.3.18 Message Transfer 2.3.16 Mailbox Description Is a place where all messages left for a subscriber are stored. Several mailbox options exist: Subscriber mailbox, Interview Mailbox, System Manager’s mailbox, and Message Manager’s mailbox (General Delivery Mailbox). Programming Manual References 2.1 Mailbox Settings 2.7.5 Mailbox Usage Report Subscriber’s Manual References Section 2 Logging in to and Configuring Your Mailbox...

  • Page 43: One-Touch Two-Way Transfer (Dpt Integration Only)

    2.3.20 Personal Custom Service Subscriber’s Manual References 3.3 Transferring Messages Manager’s Manual References 3.2 Managing the General Delivery Mailbox 2.3.19 One-touch Two-way Transfer (DPT Integration Only) Description Allows a subscriber to record the conversation that he or she is having with a caller, with a one-touch operation. The conversation is saved in another subscriber’s mailbox as a new message.

  • Page 44: Personal Greeting For Caller Id (Apt/Dpt Integration Only)

    2.3.22 Personal Greetings Subscriber’s Manual References 5.18 Personal Custom Service 2.3.21 Personal Greeting for Caller ID (APT/DPT Integration Only) Description Allows subscribers to record a maximum of 4 personal greetings that are played for calls received from preprogrammed telephone numbers. Each greeting can be assigned to a maximum of 8 telephone numbers. Conditions •...

  • Page 45: Playback Volume/Speed Control

    2.3.25 Receive Message 2.3.23 Playback Volume/Speed Control Description Enables subscribers to adjust the volume and playback speed of messages by pressing [8] for volume and [9] for speed. The setting applies to the current message only. There are 5 levels, as shown below. Conditions •...

  • Page 46: Recover Message

    2.3.27 Remote Call Forwarding Set (DPT Integration Only) Subscriber’s Manual References 3.1 Playing Messages 3.2 Replying to Messages 2.3.26 Recover Message Description Enables a subscriber to recover deleted messages. After deleting messages, they will remain in the Deleted Message Box until the end of the day. Until then, the subscriber can retrieve the deleted messages from the Deleted Message Box and move them to the Old Message Box.

  • Page 47: Subscriber Tutorial

    2.3.29 Temporary Personal Greeting Subscriber’s Manual References 5.15 Remote Call Forwarding Manager’s Manual References 2.3 Setting Class of Service (COS) Parameters 3.7 Remote Call Forwarding Set 2.3.28 Subscriber Tutorial Description Provides voice guidance to subscribers when they log in to their mailboxes for the first time. By following the guidance, subscribers can configure the following items: –...

  • Page 48: Timed Reminder Setting (Dpt Integration Only)

    2.3.31 Toll Saver (APT/DPT Integration Only) 2.3.30 Timed Reminder Setting (DPT Integration Only) Description Allows a subscriber to set a Timed Reminder by following system prompts provided by the VPS. Timed Reminder is a PBX feature that is similar to an alarm clock; the telephone will ring at the set time (once or daily) as set by the subscriber or message manager.

  • Page 49: Two-Way Record (Apt/Dpt Integration Only)

    2.3.33 Two-way Transfer (APT/DPT Integration Only) Programming Manual References 2.1.10 Automatic Login 2.4.3.5 Toll Saver Feature Manual References 2.3.2 Automatic Login (APT/DPT Integration Only) Subscriber’s Manual References 5.17 Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver 2.3.32 Two-way Record (APT/DPT Integration Only) Description Allows a subscriber to record the conversation that he or she is having with a caller.

  • Page 50: Unlimited Message Length

    2.3.35 Urgent Message Installation Manual References For KX-TDE and KX-TDA series PBXs, see 7.1.2 Button Assignment via PC Programming For KX-TE series PBXs, see 7.2.2 Button Assignment via PC Programming For KX-TD500, see 7.3.2 Button Assignment via PC Programming Subscriber’s Manual References 5.13 Recording Your Conversations For KX-TDE and KX-TDA series PBXs, see "Two-way Transfer (TWT) Button Assignment"...

  • Page 51: Vm Menu (Dpt Integration Only)

    VPS is connected using DPT integration to a KX-TDE series PBX or a KX-TDA series PBX (MPR version 2.2 or higher). – the subscriber is using a Panasonic KX-T7630 /KX-T7633 /KX-T7636/KX-NT136. Requires upgrade of the KX-TDA series PBX. For more information, consult your dealer.

  • Page 52: System Setting Features

    2.4.4 Password Administration 2.4 System Setting Features 2.4.1 Auto Configuration (APT/DPT Integration Only) Description Simplifies initial system setup by automatically creating mailboxes in the VPS to correspond to the extensions connected to the PBX. Also sets the time and date to match the time and date set for the PBX. 2.4.2 Custom Service Builder Description Allows the System Administrator to create Custom Services visually, using KX-TVM Maintenance Console.

  • Page 53: Recording Messages By System Administrator

    2.4.6 Service Mode 2.4.5 Recording Messages by System Administrator Description Allows the System Administrator to record the following prompts: Group names (can be recorded when creating Extension Groups, System Group Distribution Lists, etc.) Names of callers (System Caller Name Announcement) System Guidance Custom Service Menu Company Name...

  • Page 54: System Backup/Restore

    Call Account Report (Group calls by Port) – Call Account Report (Group calls by Mailbox) – Port Usage Report – HDD Usage Report (KX-TVM200 only) or Memory Card Usage Report (KX-TVM50 only) – Mailbox Usage Report – Fax Call Report – Call Handling Statistics Report –...

  • Page 55: System Security

    2.4.11 Utility Programming Manual References 2.7 Reports 2.4.9 System Security Description Protects the VPS from unauthorised programming and/or use. By default, the System Manager and Message Manager cannot access the VPS from their telephones until the System Administrator enables the relevant settings and sets a password.
  • Page 56 2.4.11 Utility Feature Manual Document Version 2.1 2008/04...

  • Page 57: Index

    Index Document Version 2.1 2008/04 Feature Manual...
  • Page 58 Index Holiday Service Alternate Extension Group Auto Configuration (APT/DPT Integration Only) Auto Forwarding Incomplete Call Handling Service Auto Receipt Integration Types Automated Attendant Intercom Paging (APT/DPT Integration Only) Automatic Login (APT/DPT Integration Only) Interview Service Autoplay New Message Introduction to VPS Features Basic Features List All Names Bookmark...
  • Page 59 Index Subscriber Tutorial Subscriber Use System Administration System Administration, Management, and Use System Backup/Restore System Clock System Features System Management System Prompts System Reports System Security System Setting Features Temporary Personal Greeting Time Service Time Synchronisation (DPT Integration Only) Timed Reminder Setting (DPT Integration Only) Toll Saver (APT/DPT Integration Only) Trunk Service (Universal Port) (APT/DPT Integration Only)
  • Page 60 Notes Feature Manual Document Version 2.1 2008/04...
  • Page 61 Notes Document Version 2.1 2008/04 Feature Manual...
  • Page 62 Notes Feature Manual Document Version 2.1 2008/04...
  • Page 63 Notes Document Version 2.1 2008/04 Feature Manual...
  • Page 64 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan http://www.panasonic.com/csd Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

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