Troubleshooting - Hitron CGNV2 User Manual

Use this section to solve common problems with the CGNV2 and your network.
Problem: None of the LEDs Turn On
The CGNV2 is not receiving power, or there is a fault with the device.
1
Ensure that you are using the correct power adaptor.

Using a power adaptor other than the one that came with your
CGNV2 can damage the CGNV2.
2
Ensure that the power adaptor is connected to the CGNV2 and the wall socket
(or other power source) correctly.
3
Ensure that the power source is functioning correctly. Replace any broken fuses
or reset any tripped circuit breakers.
4
Disconnect and re-connect the power adaptor to the power source and the
CGNV2.
5
If none of the above steps solve the problem, consult your vendor.
Problem: One of the LEDs does not Display as Expected
1
Ensure that you understand the LED's normal behavior (see
2
Ensure that the CGNV2's hardware is connected correctly; see the Quick
Installation Guide.
3
Disconnect and re-connect the power adaptor to the CGNV2.
4
If none of the above steps solve the problem, consult your vendor.

TROUBLESHOOTING

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LEDs on page 18).
TROUBLESHOOTING
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