Kyocera TASKalfa 2552ci Operation Manual page 537

Troubleshooting > Troubleshooting
Symptom
Cannot send via SMB.
Cannot connect to this
machine by using Wi-Fi
Direct.
Cannot send via the e-
mail.
Checkpoints
Is the network cable connected?
Have the network settings for the
equipment been configured
properly?
Have the folder sharing settings
been configured properly?
Is the selected interface selected as
the Primary Network?
Has the SMB protocol been set to
[On]?
Has [Host Name] been entered
*1
properly?
Has [Path] been entered properly?
Has [Login User Name] been
*1 *2
entered properly?
Has the same domain name been
used for [Host Name] and [Login
User Name]?
Has [Login Password] been
entered properly?
Have exceptions for Windows
Firewall been configured properly?
Do the time settings for the
equipment, domain server, and data
destination computer differ?
Is the screen displaying Send error? Refer to
Are three handheld devices
connected simultaneously?
Is the E-mail send size limit set in
the SMTP server registered on the
machine?
Corrective Actions
Connect the correct network cable
securely.
Configure the TCP/IP settings
properly.
Check sharing settings and access
privileges under the folder
properties.
Specify the host name or IP address
of the interface selected as the
Primary Network, or set the
interface to be used again.
Set the SMB protocol setting to
[On].
Check the name of the computer to
which data is being sent.
Check the share name for the
shared folder.
Check the domain name and login
user name.
Delete the domain name and
backslash
("/") from [Login User Name].
Check the login password.
Configure exceptions for Windows
Firewall properly.
Set the equipment, domain server,
and data destination computer to
the same time.
Responding to Send
Release the connection of handheld
devices being connected manually
or set a connection after setting the
connection time and releasing the
connection by automatic
disconnection.
Check the limit value is entered to
"E-mail Size Limit" of [E-mail]
setting in Command Center RX and
change the value as necessary.
10-26
Reference
Page
page 2-7
page 8-49
page 3-21
page 8-62
page 8-55
page 5-25
page 5-25
page 5-25
page 5-25
page 5-25
page 3-24
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Error. page 10-44
page 8-51
page 2-65