Page 1 MX6500e User's Guide February 2014 www.lexmark.com Machine type(s): 4036 Model(s):...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Learning about the scanner and printer............9 Finding information about the scanner.....................9 Selecting a location for the printer and the scanner................10 Printer configurations..........................11 Basic functions of the scanner.........................12 Understanding the ADF and scanner glass....................12 Understanding the scanner control panel...........14 Understanding the scanner control panel....................14 Understanding the colors of the Sleep button and indicator lights............15 Understanding the scanner home screen....................15...
Page 3: Contents
Contents Loading paper and specialty media............62 Setting the paper size and type.......................62 Configuring Universal paper settings......................62 Loading the 550‑sheet tray........................62 Loading the 2100‑sheet tray........................69 Loading the multipurpose feeder......................76 Loading business cards into the ADF.......................80 Linking and unlinking trays........................81 Paper and specialty media guide..............83 Using specialty media..........................83 Paper guidelines............................85 Supported paper sizes, types, and weights.....................88...
Page 4: Contents
Contents Faxing......................119 Setting up the scanner to fax........................119 Sending a fax............................133 Creating shortcuts..........................136 Customizing fax settings........................137 Canceling an outgoing fax........................138 Holding and forwarding faxes.......................138 Understanding the fax options......................139 Scanning....................142 Using Scan to Network..........................142 Scanning to an FTP address........................142 Scanning to a computer or to a flash drive...................145 Understanding the scan options......................146 Understanding the printer menus............149 Menus list..............................149...
Page 5: Contents
Contents Maintaining the scanner and the printer..........239 Cleaning the printer..........................239 Cleaning the exterior of the scanner.....................239 Cleaning the scanner glass........................240 Cleaning the ADF glass..........................240 Cleaning the ADF parts..........................241 Cleaning the touch screen........................245 Emptying the hole punch box........................246 Storing supplies.............................246 Checking the status of supplies......................246 Ordering supplies..........................247 Replacing supplies..........................251 Moving the scanner and the printer.....................258...
Page 6: Contents
Contents [x]‑page jam, open automatic feeder top cover [28y.xx]..............287 Troubleshooting..................288 The indicator light is blinking........................288 Understanding the printer messages....................288 Solving printer problems........................309 Solving print problems..........................316 Solving copy problems..........................343 Solving fax problems..........................346 Solving scanner problems........................352 Solving home screen application problems...................358 Embedded Web Server does not open....................358 Contacting customer support........................359 Notices.....................361 Product information..........................361...
Page 7: Safety Information
Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. Use care when you replace a lithium battery. CAUTION—POTENTIAL INJURY: There is a danger of explosion if a lithium battery is incorrectly replaced.
Page 8 CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. SAVE THESE INSTRUCTIONS.
Page 9: Learning About The Scanner And Printer
Finding information about the scanner What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the scanner and is also available on the Lexmark • Connecting the scanner to the printer Web site at http://support.lexmark.com. •...
Page 10: Selecting A Location For The Printer And The Scanner
Warranty information Warranty information varies by country or region: • In the U.S.—See the Statement of Limited Warranty included with this scanner, or visit the Lexmark Web site at http://support.lexmark.com. • In other countries and regions—See the printed warranty that came with your scanner.
Page 11: Printer Configurations
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. ADF bin Automatic document feeder (ADF)
Page 12: Basic Functions Of The Scanner
Learning about the scanner and printer Printer control panel Multipurpose feeder 550‑sheet tray Scanner glass Scanner control panel Basic functions of the scanner When configured with the printer, the scanner provides copy, fax, and scan-to-network capability for large workgroups. You can: •...
Page 13: Using The Scanner Glass
Learning about the scanner and printer • Load up to 30 sheets of A3‑, tabloid‑ or 11 x 17 in. size plain paper. • Scan sizes from 50.8 x 76.2 mm (2 x 3 in.) to 299.7 x 431.8 mm (11.8 x 17 in.). •...
Page 14: Understanding The Scanner Control Panel
Understanding the scanner control panel Understanding the scanner control panel Understanding the scanner control panel Item Description Display Lets you view scanning, copying, faxing, and printing options as well as status and error messages Indicator light • Off—The power is off. •...
Page 15: Understanding The Colors Of The Sleep Button And Indicator Lights
Understanding the scanner control panel Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and the indicator lights on the scanner control panel signify a scanner and a printer status. Sleep button light Scanner and printer status The scanner and the printer are off, idle or in Ready state.
Page 16 Understanding the scanner control panel Touch Arrows Scroll up or down. Forms and Favorites Quickly find and print frequently used online forms. Menu icon Access the scanner menus. Note: The menus are available only when the scanner is in Ready state. Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links.
Page 17: Using The Touch-Screen Buttons
Understanding the scanner control panel Feature Description Status message bar • Show the current status such as Ready or Busy. • Show scanner and printer conditions such as Replace separator pad or Cartridge low. • Show intervention messages so the scanner can continue processing. Scanner IP address The IP address of your network scanner is located at the upper left corner of the home screen and appears as four sets of numbers separated by periods.
Page 18 Understanding the scanner control panel Other touch-screen buttons Touch Accept Save a setting. Cancel • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset Reset values on the screen.
Page 19: Setting Up And Using The Home Screen Applications
• There may be additional solutions and applications available for purchase. To learn more, go to www.lexmark.com or contact the place where you purchased the scanner. Finding the IP address of the scanner Notes: •...
Page 20: Customizing The Home Screen
Setting up and using the home screen applications Open a Web browser, and then type the scanner IP address in the address field. Press Enter. Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly. Customizing the home screen Open a Web browser, and then type the scanner IP address in the address field.
Page 21: Activating The Home Screen Applications
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.lexmark.com. Streamline work processes by letting you quickly find and print frequently used online forms directly from the scanner home screen.
Page 22: Setting Up Card Copy
Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Quickly and easily copy insurance, identification, and other wallet‑size cards.
Page 23: Using Myshortcut
Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Create shortcuts on the scanner home screen, with settings for up to 25 frequently used copy, fax, or e-mail jobs.
Page 24: Setting Up Scan To Network
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Scan a document and send it to a shared network folder. You can define up to 30 unique folder destinations.
Page 25 Setting up and using the home screen applications Open a Web browser, and then type the scanner IP address in the address field. Note: View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 26 Setting up Scan to Sharepoint Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. • Securely scan documents to Web sites housed on SharePoint servers.
Page 27: Exporting And Importing A Configuration
Setting up and using the home screen applications Create and manage bar code templates to specify the location and type of bar code that users will frequently scan. Note: Bar Code Discovery can only be accessed from the scanner home screen. To use the application, touch Bar Code Discovery from the scanner home screen, and then follow the instructions on the scanner display.
Page 28: Setting Up Remote Operator Panel
Setting up and using the home screen applications To export or import a configuration for multiple applications, do the following: Click Settings > Import/Export. Do either of the following: • To export a configuration file, click Export Embedded Solutions Settings File, and then follow the instructions on the computer screen to save the configuration file.
Page 29: Additional Scanner And Printer Setup
Additional scanner and printer setup Additional scanner and printer setup CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the scanner, then turn the scanner off, and unplug the power cord from the wall outlet before continuing.
Page 30 Additional scanner and printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Remove the controller board access cover. Using a flat‑head screwdriver, loosen the screws on the controller board shield.
Page 31 Additional scanner and printer setup Remove the shield. Unpack the scanner communications card, and then locate the connector for the scanner communications card. Scanner communications card connector Memory card connector Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Page 32 Additional scanner and printer setup Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board, and then push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the controller board. •...
Page 33 Additional scanner and printer setup Tighten the screws on the shield. Reattach the access cover.
Page 34: Installing Internal Options In The Scanner
– Fonts • Firmware cards • Lexmark Internal Solutions Ports (ISP) Accessing the system board Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the scanner, then turn the scanner off, and unplug the power cord from the wall outlet before continuing.
Page 35 Additional scanner and printer setup Tape the scanner cover to secure it in place. Note: You may use a masking tape. Remove the exit tray. Turn the scanner upside down on a flat surface. Remove all screws from the system board cover.
Page 36 Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Firmware and flash memory card connectors Lexmark Internal Solutions Port or scanner hard disk connector Scanner hard disk* Memory card connector Fax modem* * The scanner is shipped with one hard disk and one fax modem installed on the system board.
Page 37 Additional scanner and printer setup Reattach the system board cover. Attach all the screws to secure the system board cover. While holding the scanner cover, turn the scanner right side up. Reattach the exit tray. Attach the tray at the rear hinge.
Page 38: Installing An Internal Solutions Port
Push down the tray to secure it on the front hinge. Return the tray to its original position. Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Install an ISP for additional connectivity options. Note: This task requires a flat‑head screwdriver.
Page 39 Additional scanner and printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch a metal surface on the scanner before touching any system board electronic components or connectors. Unpack the ISP kit. Plastic mounting bracket Thumbscrews Access the system board.
Page 40 Additional scanner and printer setup Remove the screws that secure the hard disk in place. Remove the hard disk by pulling it upward to unseat the standoffs. Remove the metal cover from the ISP opening.
Page 41 Additional scanner and printer setup Remove the small bracket from the system board cage. Note: Do not discard the screws. These will be used in step Install the ISP in the same location where the hard disk was located on the system board. Align the posts of the plastic mounting bracket with the holes on the system board cage, and then press the bracket on the cage until it clicks into place.
Page 42 Additional scanner and printer setup Insert the plug of the ISP interface cable into the connector of the system board. Remove the thumbscrews that attach the hard disk mounting bracket to the hard disk, and then remove the bracket.
Page 43 Additional scanner and printer setup Attach the small bracket to the hard disk. Notes: • Use the small bracket that was removed from the system board cage in step • Use the thumbscrews that were removed in step 8 to attach the bracket to the hard disk. Align the standoffs of the hard disk with the holes on the ISP, and then press down the hard disk until the standoffs click into place.
Page 44 Additional scanner and printer setup Insert the plug of the hard disk interface cable into the connector on the ISP. Secure the hard disk to the system board cage. Note: Use the thumbscrews that were removed in step 5 to attach the hard disk to the cage.
Page 45: Installing An Optional Card
Additional scanner and printer setup Secure the ISP to the cage using the screws that came with the ISP kit. Note: The screws will pass through the clearance hole of the cage and will attach to the bracket of the ISP. Reattach the system board cover.
Page 46 Additional scanner and printer setup Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch a metal surface on the scanner before touching any system board electronic components or connectors. Access the scanner system board. For more information, see “Accessing the system board”...
Page 47: Installing A Memory Card
Additional scanner and printer setup Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and to the system board. Note: The entire length of the connector on the card must touch and be flush against the system board. Reattach the system board shield.
Page 48 Additional scanner and printer setup On the system board, open the memory card connector latches. Align the notches on the memory card to the ridges on the connector. Notch Ridge...
Page 49: Installing Hardware Options
If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any hardware options you have purchased in the following order: •...
Page 50: Installing Optional Trays
If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.
Page 51 Additional scanner and printer setup Note: Make sure to lock the wheels of the caster base to secure the printer. Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked.
Page 52 Additional scanner and printer setup Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Page 53: Attaching Cables
Additional scanner and printer setup Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver”...
Page 54 Additional scanner and printer setup Use the Ethernet port Connect the printer to the scanner. Make sure to connect the scanner to the printer using the green Ethernet cable. Use the USB ports Attach an optional wireless network adapter, or connect the scanner to a computer. Ethernet port Connect the scanner to a network.
Page 55: Setting Up The Scanner Software
Additional scanner and printer setup Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur. Organizing cables Attach the Ethernet cable and power cord, and then neatly tuck the cables in the channels at the back of the printer. Setting up the scanner software Installing the scanner Obtain a copy of the software installer package.
Page 56: Networking
Additional scanner and printer setup For Macintosh users, add the scanner: From System Preferences in the Apple menu, navigate to the list of scanners, and then select + > IP. Type the scanner IP address in the address field. Note: Obtain the scanner IP address from the TCP/IP section in the Network/Ports menu. Apply the changes.
Page 57 Additional scanner and printer setup Preparing to set up the scanner on a wireless network Notes: • Make sure your access point (wireless router) is turned on and is working properly. • Do not connect the installation or network cables until prompted to do so by the setup software. Make sure you have the following information before setting up the scanner on a wireless network: •...
Page 58 Additional scanner and printer setup Connecting the scanner using the Wireless Setup Wizard Before you begin, make sure that: • A wireless network adapter is installed in the scanner and is working properly. For more information, see the instruction sheet that came with the wireless network adapter. •...
Page 59 Additional scanner and printer setup Open a Web browser, and then type the IP address of your access point in the address field. Notes: • The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. •...
Page 60: Verifying Printer Setup
Additional scanner and printer setup Configure the port from the list. Update the IP address. Apply the changes. For Macintosh users From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. Type the IP address in the address field.
Page 61: Printing A Network Setup Page
Additional scanner and printer setup Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. From the home screen, navigate to: >...
Page 62: Loading Paper And Specialty Media
If you regularly print large jobs on narrow paper, then you may use the MS710 Series printer models, which print batches of 10 or more pages of narrow paper at a faster speed. For more information on the MS710 Series printer models, contact your Lexmark sales representative. From the home screen, navigate to: >...
Page 63 Loading paper and specialty media Squeeze, and then slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators at the bottom of the tray to help position the guides.
Page 64 Loading paper and specialty media Unlock the length guide, then squeeze, and then slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators at the bottom of the tray to help position the guides.
Page 65 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly.
Page 66 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Page 67 Loading paper and specialty media • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray. • Make sure the paper is below the solid line, which is the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams.
Page 68 Loading paper and specialty media • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper fill indicator. For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide.
Page 69: Loading The 2100-Sheet Tray
Loading paper and specialty media Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Pull out the tray. Adjust the width and length guides. Loading A5‑size paper Pull up and slide the width guide to the position for A5.
Page 70 Loading paper and specialty media Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place.
Page 71 Loading paper and specialty media Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded.
Page 72 Loading paper and specialty media If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d. Put the A5 length guide in its holder.
Page 73 Loading paper and specialty media Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place. Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 74 Loading paper and specialty media Without an optional staple finisher With an optional staple finisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing...
Page 75 Loading paper and specialty media • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. Insert the tray. Note: Press the paper stack down while inserting the tray.
Page 76: Loading The Multipurpose Feeder
Loading paper and specialty media From the scanner control panel, set the size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Pull down the multipurpose feeder door.
Page 77 Loading paper and specialty media Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides.
Page 78 Loading paper and specialty media Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies.
Page 79 Loading paper and specialty media • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not. Without an optional staple finisher With an optional staple finisher One‑sided printing One‑sided printing Two‑sided (duplex) printing Two‑sided (duplex) printing •...
Page 80: Loading Business Cards Into The Adf
Loading paper and specialty media • Make sure the paper or specialty media is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the feeder can cause paper jams. For custom- or universal-size paper, adjust the width guides to lightly touch the sides of the stack. From the scanner control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Page 81: Linking And Unlinking Trays
Loading paper and specialty media Load the business cards facedown, short‑edge first into the ADF. Note: Make sure the last edge of the business card is aligned with the A8 mark on the ADF guide. Linking and unlinking trays When the paper size and paper type for any trays are the same, the printer links those trays. When one linked tray becomes empty, paper feeds from the next linked tray.
Page 82: Creating A Custom Name For A Paper Type
Loading paper and specialty media Note: You can also change the paper size and type settings using the scanner control panel. For more information, “Setting the paper size and type” on page Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the scanner. The temperature of the fuser varies according to the specified paper type.
Page 83: Paper And Specialty Media Guide
Paper and specialty media guide Paper and specialty media guide Using specialty media Tips on using card stock Card stock is a heavy, single‑ply specialty paper. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly affect print quality. •...
Page 84: Tips On Using Labels
• Print samples on the labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide on the Lexmark Web site at http://support.lexmark.com. • Use labels designed specifically for laser printers.
Page 85: Paper Guidelines
Paper and specialty media guide Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these factors before printing on them: Weight The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m (16–47‑lb) grain long paper.
Page 86: Selecting Preprinted Forms And Letterhead
Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of...
Page 87: Storing Paper
(from design to end-of-life). This is due to the energy-intensive manufacturing processes required to make paper. Thus, Lexmark seeks to educate customers and partners on minimizing the impact of paper. Using recycled paper is one way. Eliminating excessive and unnecessary paper consumption is another. Lexmark is well-equipped to help customers minimize printing and copying waste.
Page 88: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide Supported paper sizes, types, and weights The following tables provide information on standard and optional paper input sources and the sizes, types, and weights of paper they support.. Note: To use a paper size that is unlisted, configure a Universal paper size. Supported paper sizes Scanner Paper size...
Page 89 Paper and specialty media guide Paper size ADF - Automatic ADF - Mixed sizes Scanner glass Universal 138 x 210 mm (5.5 x 8.3 in.) up to 216 x 356 mm (8.5 x 14 in.) Paper size is supported if printer is set to Metric. Paper size is supported if printer is set to US.
Page 90 Paper and specialty media guide Dimensions Standard or Optional Multipurpose Duplex Paper size optional 250‑ or 2100‑sheet tray feeder 550‑sheet tray 105 x 148 mm to Universal 216 x 356 mm (4.13 x 5.83 in. to 8.5 x 14 in.) 70 x 127 mm to 216 x 356 mm (2.76 x 5 to...
Page 91: Output Options
Paper and specialty media guide Output Options Paper size 4‑bin mailbox Output expander and Staple finisher Staple, hole punch high‑capacity output finisher expander JIS B5 Executive Letter Legal Folio Oficio Statement Universal Envelopes The finisher stacks the paper but does not staple or punch holes in it. The finisher staples the paper if it is loaded long edge first.
Page 92 Paper and specialty media guide Paper type 250‑ or 550‑sheet 2100‑sheet tray Multipurpose feeder Duplex trays Paper labels Pharmacy labels Transparencies This paper type is supported only in select printer models. Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information, see “Tips on using transparencies”...
Page 93 Paper and specialty media guide Paper type Paper weight 4‑bin mailbox Output expander Staple finisher Staple, hole punch and high‑capacity finisher output expander Bond 90–176 g/m (24–47 lb) 60–90 g/m (16–24 lb) Envelope 105 g/m (28 Ib) Letterhead 90–176 g/m (24–47 lb) 60–90 g/m (16–24 lb)
Page 94: Printing
Printing Printing Printing forms and documents Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the scanner. For more information, see “Setting up Forms and Favorites”...
Page 95: Printing From A Flash Drive Or Mobile Device
Printing Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 96: Supported Flash Drives And File Types
Printing • If you insert the flash drive when the scanner requires attention, such as when a jam has occurred, then the scanner ignores the flash drive. • If you insert the flash drive while the scanner is processing other print jobs, then Busy appears on the scanner display.
Page 97: Printing Confidential And Other Held Jobs
• .fls Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the scanner From the scanner control panel, navigate to: >...
Page 98 Printing Notes: • Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the scanner requires extra memory to process additional held jobs. • You can set the scanner to store print jobs in the scanner memory until you start the print job from the scanner control panel.
Page 99: Printing Information Pages
Printing Modifying confidential print settings Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 100: Canceling A Print Job From The Computer
Printing Canceling a print job from the computer For Windows users Open the printers folder, and then select your printer. From the print queue, select the print job you want to cancel, and then delete it. For Macintosh users From System Preferences in the Apple menu, navigate to your printer. From the print queue, select the print job you want to cancel, and then delete it.
Page 101: Copying
Copying Copying Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page documents. • Load letter- and A4- size documents into the ADF facedown, long edge first. • Load legal- and A3- size documents into the ADF facedown, Use the scanner glass for single pages, small items (such as short edge first.
Page 102: Copying Film Photos
Copying Copying using the scanner glass Place an original document facedown on the scanner glass in the lower left corner. Note: Make sure the edge of the document is aligned with the edge of the scanner glass. From the home screen, navigate to: Copy >...
Page 103: Customizing Copy Settings
Copying Copying on letterhead Load an original document facedown into the ADF or on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. If you are loading a document into the ADF, then adjust the paper guides.
Page 104: Copying Different Paper Sizes
Copying From the home screen, navigate to: Copy > Copy from > select the size of the original document > Navigate to: Copy to > select the tray containing the paper type you want to use > Touch Copy It. Copying different paper sizes Use the ADF to copy original documents with different paper sizes.
Page 105: Reducing Or Enlarging Copies
Copying From the Sides (Duplex) area, touch the button for your preferred duplexing method. The first number represents sides of the original documents; the second number represents sides of the copy. For example, select 1‑sided to 2‑sided if you have 1-sided original documents and you want 2‑sided copies. Touch , and then Copy It.
Page 106: Collating Copies
Copying Touch the button that best represents the content source of the document you are copying: • Color Laser—Use when the original document was printed using a color laser printer. • Black/White Laser—Use when the original document was printed using a mono laser printer. •...
Page 107: Copying Multiple Pages Onto A Single Sheet
Copying From the home screen, navigate to: Copy > Advanced Options > Separator Sheets Note: Set Collate to “1,2,3 ‑ 1,2,3” to place separator sheets between copies. If Collate is set to “1,1,1 ‑ 2,2,2,” then the separator sheets are added to the end of the copy job. For more information, see “Collating copies”...
Page 108: Placing Information On Copies
Copying Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 109: Canceling A Copy Job
Copying • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the home screen, navigate to: Copy > Advanced Options > Overlay > select overlay message > Done > Copy It Canceling a copy job Canceling a copy job while the original document is in the ADF When the ADF begins processing a document, touch Cancel Job on the scanner control panel.
Page 110 Copying • If the paper type or size that you want to copy onto is not loaded in one of the trays, then touch Manual Feeder, and manually load the paper in the multipurpose feeder. • When “Copy to” is set to Auto Size Match, each copy matches the paper size of the original document. If a matching paper size is not in one of the trays, then Paper size not found appears and prompts to load a paper in a tray or multipurpose feeder.
Page 111: Save As Shortcut
Copying • Newspaper—The original document is from a newspaper. • Other—The original document was printed using an alternate or unknown printer. • Photo/Film—The original document is a photo from film. • Press—The original document was printed using a printing press. Save As Shortcut This option lets you save the current settings by assigning a shortcut name.
Page 112: E-Mailing
E-mailing E-mailing Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page documents. • Load letter- and A4- size documents into the ADF facedown, long edge first. • Load legal- and A3- size documents into the ADF facedown, Use the scanner glass for single pages, small items (such as short edge first.
Page 113: Creating An E-Mail Shortcut
E-mailing Fill in the fields with the appropriate information. Click Submit. Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server Open a Web browser, and then type the scanner IP address in the address field. Notes: •...
Page 114: E-Mailing A Document
E-mailing E-mailing a document You can use the printer to e‑mail scanned documents to one or more recipients in a number of ways. You can type the e‑mail address, use a shortcut number, or use the address book. You can also use the Multi Send or MyShortcut application from the scanner home screen.
Page 115: Customizing E-Mail Settings
E-mailing Touch the name of the recipients. To enter additional recipients, touch Next address, and then enter the address or shortcut number you want to add, or search the address book. Touch Done. Customizing e-mail settings Adding e-mail subject and message information Load an original document facedown, long edge first into the ADF tray or facedown on the scanner glass.
Page 116: Canceling An E-Mail
E-mailing • JPEG—Create and attach a separate file for each page of your original document, viewable by most Web browsers and graphics programs. • XPS—Create a single XML Paper Specification (XPS) file with multiple pages, viewable using an Internet Explorer‑hosted viewer and the .NET Framework, or by downloading a third‑party standalone viewer. Touch >...
Page 117 E-mailing Content This option lets you set the original document type and source. Select from the following content types: • Graphics—The original document is mostly business‑type graphics, such as pie charts, bar charts, and animations. • Photo—The original document is mostly a photo or an image. •...
Page 118: Page Setup
E-mailing Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. This also identifies what needs to be scanned for inclusion in the e-mail. •...
Page 119: Faxing
Faxing Faxing Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page documents. • Load letter- and A4- size documents into the ADF facedown, long edge first. • Load legal- and A3- size documents into the ADF facedown, Use the scanner glass for single pages, small items (such as short edge first.
Page 120: Initial Fax Setup
Faxing Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: station name (identification of the business, other entity, or individual sending the message) and station number (telephone number of the sending fax machine, business, other entity, or individual).
Page 121: Choosing A Fax Connection
Faxing In the Fax Number or Station Number field, enter the printer fax number. Click Submit. Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Scanner is connected to a dedicated fax line To connect: Connect one end of the telephone cable that came with the scanner to the port of the scanner.
Page 122 Faxing Setup 2: Scanner is sharing the line with an answering machine Connected to the same telephone wall jack To connect: Connect one end of the telephone cable that came with the scanner to the port of the scanner. Connect the other end of the telephone cable to an active analog wall jack. Connect the answering machine to the port of the scanner.
Page 123 Faxing Connected to different wall jacks To connect: Connect one end of the telephone cable that came with the scanner to the port of the scanner. Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: •...
Page 124 Faxing Setup 3: Scanner is sharing the line with a telephone subscribed to voice mail service To connect: Connect one end of the telephone cable that came with the scanner to the port of the scanner. Connect the other end of the telephone cable to an active analog wall jack. Connect the telephone to the port of the scanner.
Page 125 Faxing Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
Page 126 Faxing Scenario 3: VoIP telephone service To connect: Connect one end of the telephone cable that came with the scanner to the port of the scanner. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active.
Page 127 Faxing Scenario 4: Digital telephone service through a cable provider Setup 1: Scanner is connected directly to a cable modem Connect one end of the telephone cable that came with your scanner to the port of the scanner. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active.
Page 128 Faxing Setup 2: Scanner is connected to a wall jack; cable modem is installed elsewhere in the facility Connect one end of the telephone cable that came with your scanner to the port of the scanner. Connect the other end of the telephone cable to an active analog telephone wall jack. Connect your analog telephone to the port of the scanner.
Page 129 Part name Part number Lexmark adapter plug 40X8519 Connecting the scanner to a non‑RJ‑11 wall jack Connect one end of the telephone cable that came with scanner to the port of the scanner.
Page 130 Faxing If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter. Notes: • port of the scanner may have an adapter plug for use with the adapter. Do not remove the plug from port of the scanner.
Page 131 Faxing Connect the scanner to any of the N ports. Connect one end of the telephone cable that came the scanner to the port of the scanner. Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port. If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Page 132: Connecting To A Distinctive Ring Service
Faxing Connecting to a distinctive ring service A distinctive ring service may be available from your telephone company. This service lets you have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
Page 133: Sending A Fax
Faxing Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 134: Sending A Fax Using The Computer
Faxing Enter the fax number or a shortcut using the touch screen or keypad. To add recipients, touch Next Number and then enter the recipient's telephone number or shortcut number, or search the address book. Note: To place a dial pause within a fax number, press .
Page 135: Sending A Fax Using The Address Book
Faxing Press , and then enter the shortcut number using the keypad. Touch Fax It. Sending a fax using the address book The address book enables you to search for bookmarks and network directory servers. Note: If the address book feature is not enabled, then contact your system support person. Load an original document facedown into the ADF or on the scanner glass.
Page 136: Creating Shortcuts
Faxing Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Instead of entering the entire phone number of a fax recipient on the scanner control panel each time you want to send a fax, you can create a permanent fax destination and assign a shortcut number. A shortcut can be created to a single fax number or a group of fax numbers.
Page 137: Customizing Fax Settings
Faxing Customizing fax settings Changing the fax resolution Settings range from Standard (fastest speed) to Ultra Fine (slowest speed, best quality). Load an original document facedown into the ADF or on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF.
Page 138: Canceling An Outgoing Fax
Faxing If you do not know the IP address or host name of the scanner, then you can: • View the information on the scanner control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP section. Click Settings >...
Page 139: Understanding The Fax Options
Faxing From the Held Fax Mode menu, select one of the following: • • Always On • Manual • Scheduled If you selected Scheduled, then continue with the following steps: Click Fax Holding Schedule. From the Action menu, select Hold faxes. From the Time menu, select the time you want the held faxes released.
Page 140: Delayed Send
Faxing Darkness This option lets you adjust how light or dark the faxes are in relation to the original document. Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on one side or on both sides of the page (duplex). This also identifies what needs to be scanned for inclusion in the fax.
Page 141 Faxing Using the advanced options Select from the following settings: • Fix Scan Skew—This straightens scanned images that are slightly skewed when received from the ADF tray. • Advanced Imaging—This adjusts the Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, Sharpness, and Temperature settings before you fax the document.
Page 142: Scanning
Scanning Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. After the destinations (shared network folders) have been established on the network, the setup process for the application involves installing and configuring the application on the appropriate printer using its Embedded Web Server.
Page 143 Scanning If you do not know the IP address or host name of the scanner, then you can: • View the information on the scanner control panel home screen, or in the TCP/IP section under the Networks/Ports menu. • Print a network setup page or menu settings page and locate the information in the TCP/IP section. Click Settings.
Page 144 Scanning Scanning to an FTP address using a shortcut number Load an original document facedown, long edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 145: Scanning To A Computer Or To A Flash Drive
Scanning Scanning to a computer or to a flash drive Scanner glass Use the scanner glass for single pages, small items (such as • Use the ADF for multiple‑page documents. postcards or photos), transparencies, photo paper, or thin • Load letter- and A4- size documents into the ADF media (such as magazine clippings).
Page 146: Understanding The Scan Options
Scanning Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 147: File Name
Scanning Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. File Name This option lets you type a file name for the scan image. Save As Shortcut This option lets you save the current settings as a shortcut by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number.
Page 148 Scanning Select from the following content sources: • Black/White Laser—The original document was printed using a mono laser printer. • Color Laser—The original document was printed using a color laser printer. • Inkjet—The original document was printed using an inkjet printer. •...
Page 149: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Settings Default Source Menu Settings Page Active NIC Edit Security Setups General Settings Paper Size/Type Device Statistics Miscellaneous Security Copy Settings Standard Network Settings Configure MP Network Setup Page Fax Settings Standard USB...
Page 150: Supplies Menu
Understanding the printer menus Supplies menu Menu item Description Replace Supply Provides the option to reset the supply counter for the separator pad and pick roller Separator Pad • Select Yes to reset the supply counter. Pick Roller • Select No to exit. Separator Pad Shows the status of the separator pad Replace...
Page 151 Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS‑B5 • If two trays contain paper of the same size and type, and the trays have Letter the same settings, then the trays are automatically linked.
Page 152 Understanding the printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Letter Size to appear as a menu.
Page 153 Understanding the printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 154: Substitute Size Menu
Understanding the printer menus Default ADF Media Type Specify the media type being loaded in the ADF. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • Some menu settings are available only in select printer models. Recycled Labels Bond...
Page 155 Understanding the printer menus Transparency Texture Specify the relative texture of the transparencies loaded in a specific tray. Smooth Note: Normal is the factory default setting. Normal Rough Recycled Texture Specify the relative texture of the recycled paper loaded in a specific tray. Smooth Note: Normal is the factory default setting.
Page 156: Paper Weight Menu
Understanding the printer menus Light Texture Specify the relative texture of the light paper loaded in a specific tray. Smooth Note: Normal is the factory default setting. Normal Rough Heavy Texture Specify the relative texture of the heavy paper loaded in a specific tray. Smooth Note: Normal is the factory default setting.
Page 157 Understanding the printer menus Bond Weight Specify the relative weight of the bond paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Envelope Weight Specify the relative weight of the envelope loaded. Light Notes: Normal • Normal is the factory default setting. Heavy •...
Page 158: Paper Loading Menu
Understanding the printer menus Paper Loading menu Card Stock Loading Determine and set two-sided printing for all print jobs with Card Stock as the paper type. Duplex Recycled Loading Determine and set two-sided printing for all print jobs with Recycled as the paper type.
Page 159: Custom Types Menu
Understanding the printer menus Custom [x] Loading Determine and set two-sided printing for all print jobs with Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Off is the factory default setting for all Paper Loading menu selections. •...
Page 160: Custom Scan Sizes Menu
Understanding the printer menus Custom Scan Sizes menu Custom Scan Size [x] Specify a custom scan size name, scan sizes, and options. The custom scan size name replaces Custom Scan Size [x] in the scanner menus. Scan Size Name Media Type Notes: ADF Media Type •...
Page 161: Universal Setup Menu
Understanding the printer menus Universal Setup menu Units of Measure Identify the units of measure. Inches Notes: Millimeters • Inches is the US factory default setting. • Millimeters is the international factory default setting. Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm...
Page 162 Understanding the printer menus Configure Bins Specify configuration options for bins. Mailbox Notes: Link • Mailbox is the factory default setting. This treats each Mail Overflow bin as a separate mailbox. Link Optional • Link configures all available bins as one large bin. Type Assignment •...
Page 163: Reports Menu
Understanding the printer menus Reports menu Reports menu Menu item Description Menu Settings Page Prints a report containing information about the paper loaded into trays, installed memory, total page count, alarms, timeouts, scanner control panel language, TCP/IP address, status of supplies, status of the network connection, and other information Device Statistics Prints a report containing printer statistics such as supply information and details...
Page 164: Network/Ports Menu
Understanding the printer menus Menu item Description Print Directory Prints a list of all the resources stored on an optional flash memory card or scanner hard disk Notes: • Job Buffer Size must be set to 100%. • Make sure the optional flash memory or scanner hard disk is installed correctly and working.
Page 165 Understanding the printer menus Menu item Description NPA Mode Sets the scanner to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Auto Notes: • Auto is the factory default setting. • Changing this setting from the scanner control panel and then exiting the menus causes the scanner to restart.
Page 166: Network Card Menu
Understanding the printer menus Menu item Description Standard Network Setup Displays and sets network settings Reports Note: The Wireless menu appears only when the scanner is connected to a Network Card wireless network. TCP/IP IPv6 Wireless AppleTalk Network [x] Setup Reports Network Card TCP/IP...
Page 167: Tcp/Ip Menu
Understanding the printer menus Job Timeout Set the amount of time it takes for a network print job to be canceled. 0, 10–225 seconds Notes: • “90 seconds” is the factory default setting. • A setting value of 0 disables the timeout. •...
Page 168: Ipv6 Menu
Understanding the printer menus Enable HTTP Server Enable the built-in Web server (Embedded Web Server). When enabled, the scanner can be monitored and managed remotely using a Web browser. Note: Yes is the factory default setting. WINS Server Address View or change the current WINS server address. Enable DDNS View or change the current DDNS setting.
Page 169: Wireless Menu
Understanding the printer menus Enable DHCPv6 Enable DHCPv6 in the printer. Note: On is the factory default setting. These settings can be changed only from the Embedded Web Server. Wireless menu Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter.
Page 170: Appletalk Menu
Understanding the printer menus AppleTalk menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > AppleTalk • Network/Ports > Network [x] > Network [x] Setup > AppleTalk Activate Enable or disable AppleTalk support. Note: No is the factory default setting.
Page 171 Understanding the printer menus Menu item Description NPA Mode Sets the scanner to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Auto Notes: • Auto is the factory default setting. Auto sets the scanner to examine data, determine the format, and then process it appropriately.
Page 172 Understanding the printer menus Menu item Description ENA Gateway Sets the gateway information for an external print server yyy.yyy.yyy.yyy Note: This menu appears only if the scanner is attached to an external print server through the USB port. Parallel [x] menu Menu item Description PCL SmartSwitch...
Page 173 Understanding the printer menus Menu item Description Job Buffering Temporarily stores print jobs on the scanner hard disk before printing Notes: • Off is the factory default setting. Auto • On buffers print jobs on the scanner hard disk. • Auto buffers print jobs only if the scanner is busy processing data from another input port.
Page 174 Understanding the printer menus Menu item Description ENA gateway Sets the gateway information for an external print server yyy.yyy.yyy.yyy Note: This menu appears only when the scanner is attached to an external print server through the USB port. Serial [x] menu Menu item Description PCL SmartSwitch...
Page 175 Understanding the printer menus Menu item Description Serial Buffer Sets the size of the serial input buffer Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. Disabled • Disabled turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed.
Page 176: Smtp Setup Menu
Understanding the printer menus Menu item Description Baud Specifies the rate at which data can be received through the serial port 9600 Notes: 19200 • 9600 is the factory default setting. 38400 • 138200, 172800, 230400, and 345600 baud rates are only displayed in the 57600 Standard Serial menu.
Page 177: Security Menu
Understanding the printer menus Menu item Description Use SSL Sets the printer to use SSL for increased security when connecting to the SMTP server Disabled Negotiate Notes: Required • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Page 178: Miscellaneous Security Settings Menu
Understanding the printer menus Edit Building Blocks Edit settings for Internal Accounts, NTLM, Simple Kerberos Setup, Kerberos Setup, Active Directory, LDAP, Password, and PIN. Internal Accounts NTLM Simple Kerberos Setup Kerberos Setup Active Directory LDAP LDAP+GSSAPI Password Edit Security Templates Add or edit a security template.
Page 179: Confidential Print Menu
Understanding the printer menus Menu item Description Security Reset Jumper Changes the value of the security settings Access controls=”No Security” Notes: No Effect • Access controls=”No Security” retains all the security information that the user Reset factory security defaults has defined. “No Security" is the factory default setting. •...
Page 180 Understanding the printer menus Menu item Description Repeat Job Expiration Limits the amount of time a “repeat” print job is saved before it is deleted Notes: 1 hour • Off is the factory default setting. 4 hours • If the scanner is turned off, then all “repeat” print jobs held in the scanner are 24 hours deleted.
Page 181: Security Audit Log Menu
Understanding the printer menus Security Audit Log menu Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the scanner control panel, a flash drive must be attached to the scanner. • The audit log can be downloaded from the Embedded Web Server and saved on a computer.
Page 182 Understanding the printer menus Custom Time Zone Setup Enable the user to set up the time zone. DST Start Week DST Start Day DST Start Month DST Start Time DST End Week DST End Day DST End Month DST End Time DST Offset Enable NTP Enable Network Time Protocol, which synchronizes the clocks of devices on a...
Page 183: Settings Menu
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the display. English Note: Not all languages are available for all models. You may Francais need to install special hardware for some languages. Deutsch Italiano Espanol...
Page 184 Understanding the printer menus ADF Multi‑feed Sensor Detect when the ADF picks more than a single sheet of paper at once. Note: On is the factory default setting. Quiet Mode Minimize the printer noise. Note: Off is the factory default setting. Run Initial Setup Run the setup wizard.
Page 185 Understanding the printer menus Scan to PC Port Range Specify a valid port range for scanners behind a port blocking firewall. [port range] Note: 9751:12000 is the factory default setting. Displayed Information Specify what is displayed in the upper corners of the home screen. Left side For the Left side and Right side menus, select from the following options:...
Page 186 Understanding the printer menus Displayed Information (continued) Customize the displayed information for Paper Jam, Load Paper, and Service Errors menus. Paper Jam Select from the following options: Load Paper Display Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry] Note: No is the factory default setting for Display.
Page 187 Understanding the printer menus One Page Copy Set copies from the scanner glass to only one page at a time. Note: Off is the factory default setting. Output Lighting Set the amount of light from the standard bin. Normal/Standby Mode Notes: •...
Page 188 Understanding the printer menus Alarms Set an alarm to sound when operator intervention is required. Alarm Control For each alarm type, select from the following options: Cartridge Alarm Staple Alarm Single Hole Punch Alarm Continuous Notes: • Single is the factory default setting for Alarm Control. This sounds three quick beeps.
Page 189 Understanding the printer menus Timeouts Set the amount of time in seconds the scanner waits to receive an end‑of‑job message before canceling the rest of the print job. Print Timeout Disabled Notes: 1–255 • 90 is the factory default setting. •...
Page 190: Copy Settings Menu
Understanding the printer menus Print Recovery Specify whether the printer reprints jammed pages. Jam Recovery Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the Auto pages is needed for other printer tasks. •...
Page 191 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Sides (Duplex) Specify whether an original document is two‑sided (duplex) or one‑sided, and then to specify whether the copy should be two‑sided or one‑sided.
Page 192 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory default Legal setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense JIS B5 Difficult Media Letter Difficult Media A5...
Page 193 Understanding the printer menus Header/Footer Specify header and footer information and its location on the page. [Location] For the location, select from the following options: • Top left Date/Time • Top middle Page number • Top right Custom text • Bottom left Print on •...
Page 194 Understanding the printer menus Color Dropout Specify which color to drop during scanning, and how much the dropout is increased or decreased. Color Dropout None Notes: • None is the factory default setting for Color Dropout. Green • 128 is the factory default setting for each color threshold. Blue Default Red Threshold 0–255...
Page 195: Fax Settings Menu
Understanding the printer menus Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. Fax Name Specify the name of the fax in the scanner. Fax Number Specify the number assigned to the fax. Fax ID Specify how the fax is identified.
Page 196 Understanding the printer menus Fax Cover Page Configure the fax cover page. Fax Cover Page Note: “Off by default” is the factory default setting for all Fax Cover Page options. Off by default On by default Never use Always use Include to Field Include from Field From...
Page 197 Understanding the printer menus Original Size Specify the paper size of the original document. Letter Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x]...
Page 198 Understanding the printer menus Dialing Prefix Rules Establish a dialing prefix rule. Prefix Rule [x] Automatic Redial Specify the number of times the scanner tries to send the fax to a specified number. 0–9 Note: 5 is the factory default setting. Redial frequency Specify the number of minutes between redials.
Page 199 Understanding the printer menus Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail Adjust the amount of shadow detail visible.
Page 200 Understanding the printer menus Manual Answer Code Enter a code on the telephone number pad to begin receiving a fax. 0–9 Notes: • 9 is the factory default setting. • This menu item is used when the scanner shares a line with a telephone. Auto Reduction Scale an incoming fax job so that it fits the size of the paper loaded in the designated fax source.
Page 201 Understanding the printer menus Forward to Specify the type of recipient to which faxes will be forwarded. Notes: E‑mail • Fax is the factory default setting. • This menu is available only from the scanner Embedded Web Server. LDSS Forward to Shortcut Enter the shortcut number which matches the recipient type (Fax, E-mail, FTP, LDSS, or eSF).
Page 202 Understanding the printer menus Logs Display Specify whether printed logs display the dialed number or the station name or fax name returned. Remote Station Name Dialed Number Note: Remote Station Name is the factory default setting. Enable Job Log Enable access to the Fax Job log. Note: On is the factory default setting.
Page 203: E‑Mail Settings Menu
Understanding the printer menus E‑mail Settings menu E‑mail Server Setup Specify e‑mail server information. Subject Notes: Message • The subject field has a limitation of 255 characters. File Name • The message field has a limitation of 512 characters. E‑mail Server Setup Send a copy of the e-mail to the sender.
Page 204 Understanding the printer menus Content Type Specify the content of the original document. Graphics Note: Text/Photo is the factory default setting. Text Text/Photo Photo Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film...
Page 205 Understanding the printer menus Original Size Specify the paper size of the document being scanned. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Difficult Media Letter...
Page 206 Understanding the printer menus Photo Default Set the quality of a photo image in relation to file size and the quality of the image. 5–90 Note: 50 is the factory default setting. E‑mail images sent as Specify how the images are sent. Attachment Note: Attachment is the factory default setting.
Page 207 Understanding the printer menus Color Balance Enable an equal balance of colors in the output. Cyan - Red Magenta - Green Yellow - Blue Color Dropout Specify which color to drop during scanning, and how much the dropout is increased or decreased.
Page 208: Ftp Settings Menu
Understanding the printer menus Use cc:/bcc: Enable the use of the “cc:” and “bcc:” fields. Note: Off is the factory default setting. FTP Settings menu Format Specify the format of the file for FTP sending. PDF (.pdf) Note: PDF (.pdf) is the factory default setting. Secure PDF (.pdf) TIFF (.tif) JPEG (.jpg)
Page 209 Understanding the printer menus Orientation Specify the page orientation of the scanned image. Portrait Note: Portrait is the factory default setting. Landscape Original Size Specify the paper size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory Legal default setting.
Page 210 Understanding the printer menus Text/Photo Default Set the quality of a text/photo image in relation to the file size and quality of the image. 5–90 Note: 75 is the factory default setting. Photo Default Set the quality of a photo image in relation to the file size and quality of the image. 5–90 Note: 50 is the factory default setting.
Page 211 Understanding the printer menus Background Removal Adjust the amount of background visible on a copy. ‑4 to 4 Note: 0 is the factory default setting. Color Balance Enable an equal balance of colors in the output. Cyan - Red Magenta - Green Yellow - Blue Color Dropout Specify which color to drop during scanning, and how much the dropout is increased...
Page 212: Flash Drive Menu
Understanding the printer menus Temperature Enable the user to specify “warm” or “cool” outputs. "Cool” values generate a bluer ‑4 to 4 output than the default while “warm” values generate a redder output than the default. Flash Drive menu Scan Settings Format Specify the format of the file to be sent through FTP.
Page 213 Understanding the printer menus Orientation Specify the page orientation of the scanned image. Portrait Note: Portrait is the factory default setting. Landscape Original Size Specify the paper size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory Legal default setting.
Page 214 Understanding the printer menus Photo Default Set the quality of a photo image in relation to file size and quality. 5–90 Note: 50 is the factory default setting. Use Multi‑Page TIFF Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan to FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page.
Page 215: Print Settings
Understanding the printer menus Sharpness Adjust the amount of sharpness on a scanned image. 1–5 Note: 3 is the factory default setting. Temperature Enable the user to specify “warm” or “coo”l outputs. “Cool” values generate a bluer ‑4 to 4 output than the default while “warm”...
Page 216 Understanding the printer menus Paper Saver Print multiple pages on a single sheet of paper. Notes: 2‑Up • Off is the factory default setting. 3‑Up • The number selected is the number of page images that will print per side. 4‑Up 6‑Up 9‑Up...
Page 217: Setup Menu
Understanding the printer menus Print Settings Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PS Emulation is the factory default printer language. • Setting a printer language as the default does not prevent a software program from sending print jobs that use another printer language.
Page 218: Finishing Menu
Understanding the printer menus Resource Save Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a job that requires more memory than is available. Notes: • Off is the factory default setting. This sets the printer to retain the downloads only until memory is needed.
Page 219 Understanding the printer menus Collate Stack the pages of a print job in sequence when printing multiple copies. 1,1,1 ‑ 2,2,2 Notes: 1,2,3 ‑ 1,2,3 “1,2,3 ‑ 1,2,3” is the factory default setting. • • On stacks the print job in sequence. Separator Sheets Specify whether blank separator sheets are inserted.
Page 220: Quality Menu
Understanding the printer menus Staple Job Specify whether printed output is stapled. Notes: • Off is the factory default setting. • This menu item appears only when a supported staple finisher is installed. Run Stapler Test Print a report that confirms that the staple finisher is functioning properly. Note: This menu item appears only when a supported staple finisher is installed.
Page 221: Job Accounting Menu
Understanding the printer menus Menu item Description Pixel Boost Adjusts pixels to print a sharper image. Note: Off is the factory default setting. Fonts Horizontally Vertically Both directions Isolated Toner Darkness Lightens or darkens the print 1–10 Notes: • 8 is the factory default setting. •...
Page 222 Understanding the printer menus Job Accounting Log Set the scanner to create a log of the print jobs it receives. Note: Off is the factory default setting. Job Accounting Utilities Print and delete log files or export them to a flash drive. Accounting Log Frequency Determine how often a log file is created.
Page 223: Utilities Menu
Understanding the printer menus Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Utilities menu Menu item Description Remove Held Jobs Removes confidential and held jobs from the scanner hard disk Confidential...
Page 224: Postscript Menu
Understanding the printer menus XPS menu Print Error Pages Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Scale to Fit Scale page content to fit the selected paper size. Note: No is the factory default setting.
Page 225: Pcl Emul Menu
Understanding the printer menus PCL Emul menu Font Source Specify the set of fonts used by the Font Name menu. Resident Notes: Disk • “Resident” is the factory default setting. This shows the factory default Download set of fonts downloaded in the RAM. Flash •...
Page 226 Understanding the printer menus PCL Emulation Settings Specify the number of lines that print on each page. Lines per Page Notes: 1–255 • 60 is the U.S. factory default setting. 64 is the international factory default setting. • The scanner sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
Page 227: Html Menu
Understanding the printer menus Tray Renumber Display the factory default setting assigned to each tray or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1 Default = 5 T1 Default = 20 T1 Default = 21 Env Default = 6 MPaper Default = 2...
Page 228: Image Menu
Understanding the printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
Page 229: Help Menu
The Help menu consists of a series of Help pages that are stored in the scanner as PDF files. They contain information about using the scanner and performing various tasks, including copying, scanning, and faxing. English, French, German, and Spanish translations are stored in the scanner. Other translations are available on the Lexmark Web site at www.lexmark.com. Menu item Description...
Page 230: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 231: Saving Energy
Saving money and the environment Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams.
Page 232: Adjusting Sleep Mode
Saving money and the environment Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Use factory default settings.
Page 233: Recycling
Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.
Page 234: Recycling Lexmark Packaging
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 235: Securing The Printer
Securing the printer Securing the printer Statement of Volatility Your scanner contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data. The following are the types of memory and the types of data they store: •...
Page 236: Erasing Non-Volatile Memory
Securing the printer Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. Turn off the scanner.
Page 237: Configuring Scanner Hard Disk Encryption
Securing the printer Configuring scanner hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the scanner or its hard disk is stolen. Using the Embedded Web Server Open a Web browser, and then type the scanner IP address in the address field. Notes: •...
Page 238: Finding Printer Security Information
You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Page 239: Maintaining The Scanner And The Printer
Maintaining the scanner and the printer Maintaining the scanner and the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Page 240: Cleaning The Scanner Glass
Maintaining the scanner and the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. White underside of the scanner cover Scanner glass Wipe the scanner glass until it is clean and dry.
Page 241: Cleaning The Adf Parts
Maintaining the scanner and the printer Wipe the upper and lower ADF glass until they are clean and dry. Close the ADF cover. Cleaning the ADF parts Clean the ADF parts periodically to ensure the ADF feeds paper properly. Residue on the ADF parts may cause scan quality issues and false paper jam messages.
Page 242 Maintaining the scanner and the printer Open the ADF cover. Using the cleaning cloth, wipe the rollers in the upper portion of the ADF until all residue is removed. Two rollers that do not rotate freely Six rollers that rotate freely...
Page 243 Maintaining the scanner and the printer To clean the rollers that do not rotate freely, push each roller inward, rotate it, then wipe it with the cleaning cloth. To clean the rollers that rotate freely, wipe the rollers until all residue is removed.
Page 244 Maintaining the scanner and the printer Using the cleaning cloth, wipe the rollers in the lower portion of the ADF until all residue is removed. Six rollers that do not rotate freely Six rollers that rotate freely To clean the rollers that do not rotate freely, manually rotate the last roller toward the ADF entrance. This will reposition the other rollers that do not rotate freely.
Page 245: Cleaning The Touch Screen
Maintaining the scanner and the printer To clean the rollers that rotate freely, wipe the rollers until all residue is removed. Wait for 3 minutes to let the rollers dry. Cleaning the touch screen Clean the scanner touch screen regularly to remove fingerprints and smudges. Make sure the scanner is turned off and unplugged from the wall outlet.
Page 246: Emptying The Hole Punch Box
Maintaining the scanner and the printer Emptying the hole punch box Pull out the hole punch box. Empty the container. Insert the emptied hole punch box back into the finisher until it clicks into place. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Page 247: Ordering Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party supplies or parts can affect warranty coverage.
Page 248: Ordering Printer Supplies
Toner Cartridge High Yield Toner Cartridge 524H Extra High Yield Toner Cartridge 524X* * This toner cartridge is supported only in the MS711, MS811n, MS811dn, and MS812dn printer models. For more information on countries located in a region, visit www.lexmark.com/regions.
Page 249: Ordering A Maintenance Kit
• For more information on replacing the maintenance kit, see the instruction sheet that came with the supply. Lexmark Return Program fuser maintenance kits and part numbers for MS810n, MS810dn, MS811, and MS812dn Fuser maintenance kit type...
Page 250: Ordering Staple Cartridges
Part number Type 11, 110–120V 40X8530 Type 13, 220–240V 40X8531 Type 15, 100V 40X8532 Lexmark regular fuser maintenance kits and part numbers for MS810n, MS810dn, MS811, and MS812dn Fuser maintenance kit type Part number Type 05 40X8425 Type 06 40X8426...
Page 251: Replacing Supplies
Maintaining the scanner and the printer Replacing supplies Replacing the separator pad Turn the printer off, and then open the ADF cover. Remove the separator pad. Unpack the new separator pad, and then install it in the scanner.
Page 252: Replacing The Toner Cartridge
Maintaining the scanner and the printer Close the ADF cover. Dispose of the old separator pad. Replacing the toner cartridge Lift the front cover, and then pull down the multipurpose feeder door.
Page 253 Maintaining the scanner and the printer Pull the cartridge out of the printer using the handle. Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Page 254: Replacing The Imaging Unit
Maintaining the scanner and the printer Close the multipurpose feeder door and the front cover. Replacing the imaging unit Lift the front cover, and then pull down the multipurpose feeder door.
Page 255 Maintaining the scanner and the printer Pull the cartridge out of the printer using the handle. Pull the imaging unit out of the printer using the handle. Unpack the new imaging unit, and then remove all packing materials. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 256 Maintaining the scanner and the printer Shake the new imaging unit. Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Page 257: Replacing A Staple Cartridge
Maintaining the scanner and the printer Close the multipurpose feeder door and the front cover. Replacing a staple cartridge Open the stapler door. Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher.
Page 258: Moving The Scanner And The Printer
Maintaining the scanner and the printer Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge. Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. Push the staple cartridge into the finisher until it clicks into place.
Page 259: Moving The Scanner To Another Location
Maintaining the scanner and the printer Moving the scanner to another location Warning—Potential Damage: Damage to the scanner caused by improper moving is not covered by the scanner warranty. CAUTION—POTENTIAL INJURY: Follow these guidelines to avoid personal injury or scanner damage: •...
Page 260: Moving The Printer
Maintaining the scanner and the printer Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn off the printer, and then unplug the power cord from the electrical outlet. •...
Page 261: Moving The Printer To Another Location
Maintaining the scanner and the printer • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. • Make sure there is adequate clearance around the printer. •...
Page 262: Managing The Scanner And The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com. Checking the virtual display Access the Embedded Web Server associated with your scanner.
Page 263: Configuring Supply Notifications From The Embedded Web Server
Managing the scanner and the printer If you do not know the IP address or host name of the scanner, then you can: • View the information on the scanner control panel home screen, or in the TCP/IP section under the Networks/Ports menu.
Page 264: Restoring Factory Default Settings
Managing the scanner and the printer Restoring factory default settings If you want to retain a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings.
Page 265: Clearing Jams
Clearing jams Clearing jams Carefully select paper and specialty media and load them properly to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.
Page 266 Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
Page 267: Understanding Jam Messages And Locations
Clearing jams • If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paper all the way back. Note: If the paper is not under the bin arm, then a jam occurs due to an overfilled bin. Use recommended paper •...
Page 268 Clearing jams Jam location Printer message What to do Staple finisher [x]‑page jam, remove paper, Remove paper from the open stapler door. Leave stapler bin, open the stapler paper in bin. [455–457] door, then remove the staple cartridge, and then remove the jammed staples.
Page 269 Clearing jams Jam location Printer message What to do Inside the printer [x]‑page jam, lift front cover Open the front cover and the to remove cartridge. [200– multipurpose feeder, then 201] remove the toner cartridge and the imaging unit, and then remove the jammed paper.
Page 270: [X]-Page Jam, Lift Front Cover To Remove Cartridge. [200-201]
Clearing jams [x]‑page jam, lift front cover to remove cartridge. [200–201] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Lift the front cover, and then pull down the multipurpose feeder door. Lift the green handle, and then pull out the toner cartridge from the printer.
Page 271 Clearing jams Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Pull the jammed paper gently to the right, and then remove it from the printer. Note: Make sure all paper fragments are removed.
Page 272: [X]-Page Jam, Open Upper Rear Door. [202]
Clearing jams Close the multipurpose feeder door and the front cover. From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper rear door. [202] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 273: [X]-Page Jam, Open Upper And Lower Rear Door. [231-234]
Clearing jams Close the rear door. From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, open upper and lower rear door. [231–234] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 274 Clearing jams Close the rear door. Push the back of the standard tray. Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull out the paper. Note: Make sure all paper fragments are removed.
Page 275: [X]-Page Jam, Remove Standard Bin Jam. [203]
Clearing jams Insert the standard tray. From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove standard bin jam. [203] Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 276 Clearing jams Push down the front duplex flap, then firmly grasp the jammed paper, and then gently pull the paper to the right and out of the printer. Note: Make sure all paper fragments are removed. Insert the tray. From the scanner control panel, touch Done to clear the message and continue printing.
Page 277: [X]-Page Jam, Open Tray [X]. [24X]
Clearing jams [x]‑page jam, open tray [x]. [24x] Check which tray is indicated on the printer display, and then pull the tray. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray.
Page 278: [X]-Page Jam, Clear Manual Feeder. [250]
Clearing jams [x]‑page jam, clear manual feeder. [250] From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 279: [X]-Page Jam, Remove Paper, Open Mailbox Rear Door. Leave Paper In Bin. [41Y.xx]
Clearing jams Slide the paper guide until it rests lightly against the edge of the paper. From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [41y.xx] Open the mailbox rear door.
Page 280 Clearing jams Close the mailbox rear door. If the jam is in the mailbox bin, then firmly grasp the jammed paper, and then gently pull it out. Notes: • Make sure all paper fragments are removed. • When using A4‑, folio‑, or legal‑size paper, make sure to adjust the bin extender so that the paper enters the bin properly.
Page 281: [X]-Page Jam, Remove Paper, Open Finisher Rear Door. Leave Paper In Bin. [451]
Clearing jams From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451] Open the staple finisher rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 282: [X]-Page Jam, Remove Paper, Open Stapler Door. Leave Paper In Bin. [455-457]
Clearing jams Close the staple finisher rear door. From the scanner control panel, touch Done to clear the message and continue printing. [x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457] From the stapler bin, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 283 Clearing jams Open the stapler door. Pull down the latch of the staple cartridge holder, and then pull out the holder from the printer. Use the metal tab to lift the staple guard, and then remove any loose staples.
Page 284 Clearing jams Press down the staple guard until it clicks into place. Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket.
Page 285 Clearing jams Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. Close the stapler door. From the scanner control panel, touch Done to clear the message and continue printing.
Page 286: [X]-Page Jam, Remove Paper, Open Expander Rear Door. Leave Paper In Bin. [43Y.xx]
Clearing jams [x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [43y.xx] Open the output expander rear door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the output expander rear door.
Page 287: [X]-Page Jam, Open Automatic Feeder Top Cover [28Y.xx]
Clearing jams [x]‑page jam, open automatic feeder top cover [28y.xx] Remove all original documents from the ADF tray. Note: The message is cleared when the pages are removed from the ADF tray. Open the ADF cover. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 288: Troubleshooting
Check if the toner cartridge and imaging unit are both MICR (Magnetic Imaging Content Recording) or non-MICR supplies. Note: For a list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit www.lexmark.com. Change the toner cartridge or imaging unit so that both are MICR or non‑MICR supplies. Notes: •...
Page 289 Troubleshooting Cartridge nearly low [88.xy] If necessary, touch Continue on the scanner control panel to clear the message and continue printing. Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide.
Page 290: Close Door Or Insert Cartridge
Troubleshooting Check tray [x] connection Try one or more of the following: • Turn off the printer, and then turn it back on. If the error occurs a second time, then: Turn off the printer and the scanner. Unplug the power cord from the electrical outlet. Remove the indicated tray.
Page 291 Troubleshooting Close top access cover Close the printer top access cover to clear the message. Complex page, some data may not have printed [39] Try one or more of the following: • From the scanner control panel, touch Continue to ignore the message and continue printing. •...
Page 292: Disk Must Be Formatted For Use In This Device
Troubleshooting Disk must be formatted for use in this device From the scanner control panel, touch Format disk to format the scanner hard disk and to clear the message. Note: Formatting deletes all the files stored on the scanner hard disk. Disk near full.
Page 293 Troubleshooting Fax Station Name not set up. Contact system administrator. Try either of the following: • From the scanner control panel, touch Continue to clear the message. • Complete the Analog Fax setup. If the message appears again after completing the setup, then contact your system support person.
Page 294: Insert Staple Cartridge
Troubleshooting Incorrect paper size, open [paper source] [34] Try one or more of the following: • Load the correct size and type of paper in the tray, and then specify the paper size and paper type in the Paper menu on the scanner control panel. •...
Page 295 Troubleshooting Install Tray [x] Try one or more of the following: • Install the specified tray: Turn off the printer and the scanner. Unplug the power cord from the electrical outlet. Install the specified tray. Connect the power cord to a properly grounded electrical outlet. Turn on the printer and the scanner.
Page 296 Troubleshooting Load [paper source] with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the indicated tray or feeder with the correct size and type of paper. • To use the tray or feeder with the correct size and type of paper, touch Finished loading paper on the scanner control panel.
Page 297: Load Staples
Troubleshooting Load Manual Feeder with [custom string] [paper orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the scanner control panel, touch Prompt each page, paper loaded or Do not prompt, paper loaded to clear the message and continue printing.
Page 298 If necessary, touch Continue to clear the message and continue printing. Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, visit the Lexmark Web site at http://support.lexmark.com or contact customer support, and then report the message.
Page 299: Paper Changes Needed
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 300 Printer had to restart. Last job may be incomplete. From the scanner control panel, touch Continue to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Reattach bin [x] Try one or more of the following: •...
Page 301: Remove Paper From All Bins
Troubleshooting Connect the power cord of the printer to a properly grounded electrical outlet. Turn on the printer and the scanner. From the scanner control panel, touch Continue to clear the message and print without using the indicated bins. Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: •...
Page 302: Remove Paper From Standard Output Bin
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer.
Page 303: Replace Jammed Originals If Restarting Job
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace jammed originals if restarting job.
Page 304: Replace Separator Pad
Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace unsupported fuser [32.xy] Remove the fuser, and then install a supported one. For more information, see the instruction sheet that came with the part.
Page 305: Restore Held Jobs
Troubleshooting Restore held jobs? Try one or more of the following: • From the scanner control panel, touch Restore to restore all held jobs stored in the scanner hard disk. • From the scanner control panel, touch Do not restore if you do not want to restore any of the print jobs. Scan document too long The scan job exceeds the maximum number of pages.
Page 306: Some Held Jobs Were Not Restored
Troubleshooting Scanner locked, release lock under scanner Unlock the scan bar. Touch Continue to clear the message and continue scanning. Scanner maintenance required soon, use ADF Kit [80] Contact customer support, and then report the message. The printer is scheduled for maintenance. Serial option [x] error [54] Try one or more of the following: •...
Page 307: Supply Needed To Complete Job
Turn off the scanner and printer, and then turn back on the printer and then the scanner. • Update the network firmware in the printer or print server. For more information, visit the Lexmark Web site at http://support.lexmark.com. Standard USB port disabled [56] Try one or more of the following: •...
Page 308: Unsupported Disk
Troubleshooting Too many flash options installed [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra flash memory. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Too many trays attached [58] Turn off the printer.
Page 309: Solving Printer Problems
Troubleshooting Connect the power cord to a properly grounded electrical outlet. Turn on the scanner. USB port [x] disabled [56] From the scanner control panel, touch Continue to clear the message. Notes: • The scanner discards any data received through the USB port. •...
Page 310 Troubleshooting Action Step 4 Unplug the other Go to step 5. electrical equipment, Check other electrical equipment plugged into the electrical outlet. and then turn on the printer. If the printer Do the other electrical equipment work? does not work, then reconnect the other electrical equipment.
Page 311: Hardware And Internal Option Problems
Troubleshooting Action Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 The problem is solved. Contact customer support. Turn off the printer, then wait for about 10 seconds, and then turn it back Is the printer working? Scanner display is blank Action...
Page 312: Internal Print Server Does Not Operate Correctly
Troubleshooting Action Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the USB or parallel interface card listed in the Installed Features list? Step 4 The problem is solved.
Page 313: Tray Problems
Troubleshooting Action Step 2 The problem is solved. Contact customer support. Check the cable and the ISP connection. Use the correct cable, and then make sure it is securely connected to the ISP. Check if the ISP solution interface cable is securely connected into the receptacle of the controller board.
Page 314: Paper Feed Problems
Troubleshooting Action Step 4 The problem is solved. Contact customer support. Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...
Page 315: Paper Frequently Jams
Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 316: Solving Print Problems
Troubleshooting Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Step 1 Go to step 2. Select one of the Print and Hold options, and Open the held jobs folder on the scanner display, and then verify that your...
Page 317: Envelope Seals When Printing
Troubleshooting Envelope seals when printing Action Contact customer The problem is solved. Use envelopes that have been stored in a dry environment. support. Note: Printing on envelopes with high moisture content can seal the flaps. Resend the print job. Does the envelope seal when printing? Error message about reading the flash drive appears Action Step 1...
Page 318: Incorrect Characters Print
Troubleshooting Incorrect characters print Action Step 1 Deactivate Hex Trace Go to step 2. mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the scanner display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Step 2 Contact...
Page 319: Printing Slows Down
Troubleshooting Large jobs do not collate Action Step 1 The problem is solved. Go to step 2. From the Finishing menu on the scanner control panel, set Collate to (1,2,3) (1,2,3). Resend the print job. Did the job print and collate correctly? Step 2 The problem is solved.
Page 320: Print Jobs Do Not Print
Troubleshooting Action Step 1 The problem is solved. Go to step 2. Make sure the size of the paper loaded in the tray matches the fuser type. Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for printing on A4‑size paper. Resend the print job.
Page 321: Print Job Takes Longer Than Expected
Remove, and then reinstall the scanner software. For more information, see “Installing the scanner” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Print job takes longer than expected Action Step 1 Go to step 2.
Page 322: Tray Linking Does Not Work
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove held jobs stored in the scanner memory. Resend the print job. Did the print job take longer than expected? Step 4 Go to step 5. The problem is solved. Disable the Page Protect feature.
Page 323: Unexpected Page Breaks Occur
Troubleshooting Action Step 2 The problem is solved. Contact customer support. From the scanner control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked. Resend the print job.
Page 324 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Print a font sample list to check if the fonts you are using are supported by the printer. From the scanner control panel, navigate to: > Reports > Print Fonts Touch PCL Fonts or PostScript Fonts.
Page 325 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the scanner control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match...
Page 326: Gray Background On Prints
Troubleshooting Action Step 2 The problem is solved. Contact customer support. Replace the fuser. For more information on installing the fuser, see the instruction sheet that came with the part. Resend the print job. Do compressed images still appear? Gray background on prints Leading edge ABCDE ABCDE...
Page 327: Horizontal Voids Appear On Prints
Troubleshooting Horizontal voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct fill pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3.
Page 328: Incorrect Margins On Prints
Troubleshooting Incorrect margins on prints A B C D A B C D A B C D Action Step 1 The problem is solved. Go to step 2. Move the width and length guides in the tray to the correct positions for the paper size loaded.
Page 329: Paper Curl
Troubleshooting Paper curl Action Step 1 Go to step 2. Adjust the width and length guides. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are the width and length guides positioned correctly? Step 2 Go to step 3.
Page 330: Printer Is Printing Solid Black Pages
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
Page 331: Print Irregularities
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 332: Print Is Too Dark
Troubleshooting Action Step 4 From the scanner Go to step 5. control panel, set the Check if the paper loaded in the tray has texture or rough finishes. paper texture in the Paper menu to match Are you printing on textured or rough paper? the paper loaded in the tray.
Page 333 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the scanner control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper type, texture, and Resend the print job.
Page 334: Print Is Too Light
Troubleshooting Print is too light Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the scanner control panel, increase the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too light? Step 2 Go to step 3.
Page 335: Repeating Defects Appear On Prints
Troubleshooting Action Step 6 Go to step 7. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 336: Shadow Images Appear On Prints
Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type and Load paper with the correct paper type and weight in the tray.
Page 337: Streaked Horizontal Lines Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 338: Streaked Vertical Lines Appear On Prints
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 339: Toner Fog Or Background Shading Appears On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked vertical lines appear on prints? Step 4 Go to step 5.
Page 340: Toner Rubs Off
Troubleshooting Action Step 2 The problem is solved. Contact customer support. Replace the imaging unit, and then resend the print job. Did the toner fog or background shading disappear from the prints? Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2.
Page 341: Transparency Print Quality Is Poor
Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the scanner control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
Page 342 Troubleshooting Action Step 2 Go to step 3. The problem is solved. From the scanner control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. Resend the print job. Do vertical voids appear on prints? Step 3 Go to step 4.
Page 343: Solving Copy Problems
Troubleshooting Solving copy problems Copier does not respond Action Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the scanner display. Does an error or status message appear? Step 2 Go to step 3.
Page 344: Poor Copy Quality
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Specify the paper size. Depending on your operating system, specify the paper size in Printing Preferences or the Print dialog. Resend the copy job. Do copies print properly? Poor copy quality Action Step 1 Clear the error or status...
Page 345 Troubleshooting Action Step 7 Go to step 8. Change the Content Type and Content Check the copy settings. Source settings to From the Copy screen, check if the Content Type and Content Source match the document settings are correct for the document being scanned. being scanned.
Page 346: Solving Fax Problems
Troubleshooting Scanner unit does not close Action Check if there are no obstructions between the scanner unit and the The problem is solved. Contact customer printer. support. Lift the scanner unit. Remove any obstruction that keeps the scanner unit open. Lower the scanner unit.
Page 347: Cannot Send Or Receive A Fax
Troubleshooting Cannot send or receive a fax Action Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. Is there an error or status message on the display? Step 2 Go to step 3.
Page 348 Troubleshooting Action Step 6 Go to step 7. Connect the printer to an analog phone Check if the printer is connected to an analog phone service or the correct service or the correct digital connector. digital connector. The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.
Page 349: Can Receive But Not Send Faxes
Troubleshooting Action Step 10 The problem is solved. Go to step 11. Temporarily disable voice mail service. For more information, contact your telephone company. Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer. Try sending or receiving a fax.
Page 350 Troubleshooting Can send but cannot receive faxes Action Step 1 The problem is solved. Go to step 2. Check the tray or feeder. If empty, then load paper in the tray or feeder. Can you receive faxes? Step 2 The problem is solved. Go to step 3. Check the ring count delay settings.
Page 351: Received Fax Has Poor Print Quality
Troubleshooting Action The problem is solved. Contact customer From the scanner home screen, navigate to: support. > Settings > General Settings > Run initial setup > Yes > Submit Turn off the printer and the scanner, and then turn them back on. The “Select your language”...
Page 352: Solving Scanner Problems
Troubleshooting Action Step 2 The problem is solved. Go to step 3. Decrease the incoming fax transmission speed. Open a Web browser, and then type the scanner IP address in the address field. Notes: • View the scanner IP address on the scanner home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 353: Cannot Scan From A Computer
Troubleshooting Cannot scan from a computer Action Step 1 Go to step 4. Go to step 2. Make sure the scanner is turned on and that Ready appears on the scanner display before scanning a job. Does Ready appear before scanning the job? Step 2 Go to step 4.
Page 354: Poor Scanned Image Quality
Troubleshooting Poor scanned image quality Action Step 1 Clear the error Go to step 2. message. Check if an error message appears on the scanner display. Is there an error message on the scanner display? Step 2 Go to step 3. Increase the scan resolution settings for a Check the quality of the original document.
Page 355 Troubleshooting Scan job was not successful Action Step 1 Go to step 2. Connect the cables properly. Check the cable connections. Make sure the Ethernet or USB cable is securely connected to the computer and the printer. Are the cables securely connected? Step 2 Change the file name.
Page 356: Scanning Takes Too Long Or Freezes The Computer
Troubleshooting Scanner unit does not close Action Check if there are obstructions in the scanner unit. The problem is solved. Contact customer support. Lift the scanner unit. Remove any obstruction keeping the scanner unit open. Lower the scanner unit. Did the scanner unit close correctly? Scanning takes too long or freezes the computer Action Step 1...
Page 357 Troubleshooting Action Step 4 Turn on the switch or Go to step 5. reset the breaker. Check if the electrical outlet is turned off by a switch or breaker. Is the electrical outlet turned off by a switch or breaker? Step 5 Connect the scanner Go to step 6.
Page 358: Solving Home Screen Application Problems
Troubleshooting Solving home screen application problems An application error has occurred Action Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. Open a Web browser, and then type the scanner IP address in the address field.
Page 359: Contacting Customer Support
The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
Page 360 Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark product. Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit the...
Page 361: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 362 Notices Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption, ScanBack, and StapleSmart are trademarks of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 363: Modular Component Notice
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 364: Static Sensitivity Notice
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 365: Power Consumption
Notices Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.
Page 366: Industry Canada Compliance Statement
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 367 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 368: Notice To Users Of The Canadian Telephone Network
If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. www.lexmark.com or your Lexmark representative.
Page 369: Notice To Users Of The New Zealand Telephone Network
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. The filter must be used, as metering pulses are present on all analog telephone lines...
Page 370: Utilisation De Ce Produit En Suisse
Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. È necessario utilizzare il filtro poiché gli impulsi remoti sono presenti su tutte le linee analogiche in Svizzera.
Page 371: Exposure To Radio Frequency Radiation
Notices Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Page 372: Notice To Users In The European Union
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 373 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 374: Statement Of Limited Warranty
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 375: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 376 Notices Patent acknowledgment The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher Suites for Transport Layer Security (TLS) implemented in the product or service. The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Page 377: Index
Index Index ADF Card Copy from the scanner control panel 99 Numerics setting up 24 canceling an e-mail 116 2100‑sheet tray ADF feed roller cleaning cloth cannot open Embedded Web loading 69 ordering 247 Server 358 550‑sheet tray ADF glass Card Copy installing 50 cleaning 240...
Page 378 Index Close front door 290 contacting customer support 359 on transparencies 102 Close top access cover 291 content photos 102 collate e‑mail settings 117 placing separator sheets between copy options 110 content source copies 106 collating copies 106 e‑mail settings 117 quick copy 101 Complex page, some data may not fax options 140...
Page 379 Index delayed send Embedded Web Server — Security: setting up 262 fax options 140 Administrator's Guide e‑mail function different paper sizes, copying 104 where to find 262 setting up 112 Digital Subscriber Line (DSL) Embedded Web Server — Security: e‑mail options fax setup 125 Administrator’s Guide advanced options 118...
Page 380 Index Fax Mode (Analog Fax Setup) sending a fax 134 menu 195 sending a fax at a scheduled hardware options, adding fax options time 135 print driver 56 advanced options 141 sending using the touch held jobs 97 content source 140 screen 133 printing from a Macintosh content type 140...
Page 381 Index Install Tray [x] 295 installing a memory card 47 labels, paper maintenance kit installing an optional card 45 tips 84 ordering 249 installing options letterhead Maintenance kit low [80.xy] 298 order of installation 49 copying on 103 Maintenance kit nearly low installing scanner on a network loading, 2100‑sheet tray 69 [80.xy] 298...
Page 382 No analog phone line connected to PCL Emul 225 modem, fax is disabled. 298 PDF 224 noise emission levels 363 page setup PostScript 224 Non‑Lexmark [supply type], see e‑mail options 118 Quality 220 User’s Guide [33.xy] 299 fax options 140 Reports 163 non‑volatile memory 235...
Page 383 340 [24x] 277 Web Server 247 toner specks appear on prints 340 [x]‑page jam, open upper and using genuine Lexmark 247 transparency print quality is lower rear door. [231–234] 273 PCL Emul menu 225 poor 341 [x]‑page jam, open upper rear...
Page 384 Replace wiper 304 source] [34] 294 to modem, fax is disabled. 298 Restore held jobs? 305 Insert hole punch box 294 Non‑Lexmark [supply type], see Scan document too long 305 Insert staple cartridge 294 User’s Guide [33.xy] 299 Scanner automatic feeder cover...
Page 385 86, 230 remove 292 Replace unsupported cartridge recycling USB port [x] disabled [56] 309 [32.xy] 304 Lexmark packaging 234 Weblink server not set up. Contact Replace unsupported fuser Lexmark products 233 system administrator. 309 [32.xy] 304 toner cartridges 234...
Page 386 Index resolution, fax Scanner automatic feeder cover scanning to a flash drive 146 changing 137 open 305 scanning to an FTP address Restore held jobs? 305 scanner communications card creating shortcuts using the restoring factory default installing 29 computer 142 settings 264 scanner control panel 14 using a shortcut number 144...
Page 387 Ethernet network 55 Web Server 247 loading 76 Settings menu 217 storing 246 tips 84 shipping the printer 261 using genuine Lexmark 247 Tray [x] paper size shipping the scanner 259 using recycled paper 230 unsupported 308 shortcuts, creating Supplies menu 150 trays e‑mail 113...
Page 388 Index troubleshooting, paper feed uneven print density 341 message remains after jam is white streaks on a page 341 verify print jobs 97 cleared 315 troubleshooting, printer options printing from a Macintosh troubleshooting, print internal print server 312 computer 98 envelope seals when printing 317 Internal Solutions Port 312 printing from Windows 98...

Lexmark MX6500E User Manual

Contents

Safety Information

Learning about the Scanner and Printer

Understanding the Scanner Control Panel

Setting up and Using the Home Screen Applications

Additional Scanner and Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Scanner and the Printer

Managing the Scanner and the Printer

Clearing Jams

Troubleshooting

Quick Links

Related Manuals for Lexmark MX6500E

Summary of Contents for Lexmark MX6500E