Repeating Defects Appear On Prints - Lexmark MX6500e User Manual

Troubleshooting
Action
Step 6
a
Redistribute the toner in the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
2
Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the print still too light?
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?

Repeating defects appear on prints

Action
Step 1
a
Replace the imaging unit if the distance between the defects is equal
to any of the following:
•
47.8 mm (1.88 in.)
•
96.8 mm (3.81 in.)
•
28.5 mm (1.12 in.)
b
Resend the print job.
Do repeating defects still appear on prints?
Step 2
a
Replace the fuser if the distance between the defects is equal to either
of the following:
•
94.25 mm (3.71 in.)
• 95.2 mm (3.75 in.)
b
Resend the print job.
Do repeating defects still appear on prints?
Yes No
Go to step 7. The problem is solved.
Contact customer The problem is solved.
support.
Yes No
Go to step 2. The problem is solved.
Contact customer The problem is solved.
support.
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