Troubleshooting Check - Mitel MiVoice 6920 User Manual

Appendices

Troubleshooting Check...

Fault detected
No display
No dial tone
No sound
No outside access
Messages
displayed in a
foreign language
No reception of
voice messages
In case of particular problem, we recommend that you contact your system
operator.
Check that the set is connected to the line (dial tone in the
earpiece).
Check the cord to connect to the line.
Check that the other sets in the installation are working.
Check the screen contrast setting.
Check that the set is connected to the line (display).
Check the cord to connect the handset.
Check that the other sets in the installation are working.
Check the handset, loudspeaker or headset volume settings.
Check the handset, loudspeaker or headset volume settings.
Check audio mode (menu: Terminal audio setting).
Check that you have the right to make outside calls.
Check that your terminal is not locked or that your have entered
the right password.
Check the chosen display language.
Check your connection to a voicemail system.
Check the recording of your voice signature or greeting message.
Check that call forwarding to your voice mailbox is enabled.
Possible causes
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