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8 Troubleshooting
Problem
The orientation of the image
and sound do not match (the
voice of a person on a side of
the screen comes from the
opposite side's speaker, etc.).
8.3 System Settings
Problem
The settings of the unit cannot
be changed.
Changed settings do not
become effective.
56
Installation Manual
•
The speakers are not properly positioned.
→
Check that the speakers are properly positioned and the left/right wiring
is correct (Page 25).
•
The speakers of the other party are not properly positioned.
→
Ask the other party to position speakers on either side of the display.
When the MIC position is set automatically, if the other party places the
display at the front of the room and the speakers at the back, the
microphone's left/right spatial direction may be reversed, and the
orientation of the image and sound will not match.
•
The MIC positions set manually by the other party are incorrect.
→
Ask the other party to confirm the manual settings of their MIC positions.
When setting the MIC position manually, the left/right orientation should
match the left/right channels as viewed from the side of the main video
camera. When the MIC position is set to "Center stereo", make sure
that it is placed with its connector facing the display. For details, refer
to the User Manual.
•
A video conference call is in progress.
→
Make settings after ending the current video conference call.
•
A video conference call is incoming.
→
A dialogue box will be displayed asking whether to answer the call.
Press [End] to disconnect the incoming call, and then configure the
setting on the unit.
→
If a video conference call is received when editing settings on the unit,
a dialogue box will be displayed asking whether to answer the call
without saving the settings, and you will temporarily be unable to edit
the settings. To continue editing, reject the call.
•
Some settings require a restart after being changed.
→
After saving (syssave) configuration data, turn the power off, then back
on, to restart it (Page 37).
Cause and Solution
Cause and Solution
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