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8 Troubleshooting
Problem
The aspect ratio of the image
is not correct.
Operation is unresponsive or
incorrect.
The remote control is
unresponsive.
You cannot control your own
video camera (main or sub
video camera) with the
remote control.
50
Installation Manual
•
When connecting to an MCU or non-Panasonic video conference
system, the aspect ratio of the image displayed on the other party's
device may not be displayed correctly, depending on the device used.
→
Adjust the aspect ratio accordingly. For details, refer to the User
Manual.
•
Cables or cords may not be connected properly.
→
Check that all cables to the unit are connected properly (Page 20).
•
An error has occurred.
→
Turn off the unit and restart it.
•
There may be a problem with your communication lines.
→
Contact your dealer.
•
The batteries are depleted.
→
Replace with new batteries.
•
The remote control is being used out of the signal reception range.
→
Make sure to use the remote control within the signal reception range.
•
The remote control ID differs between the unit and the remote control.
→
Change the settings so that the remote control ID of the unit and the
remote control match. For details on how to change the remote control
ID settings, refer to the User Manual.
•
The FIX camera is set to receive remote control signals.
→
When using the remote control, be sure to point it at the remote control
signal receiver of the FIX camera.
→
Change the "FIX Cam's Remote Ctrl Rcvr" setting to "OFF". For details,
refer to the User Manual.
•
The unit is set to receive remote control signals.
→
When using the remote control, be sure to point it at the remote control
signal receiver of the unit (Page 15).
→
Change the "FIX Cam's Remote Ctrl Rcvr" setting to "ON". For details,
refer to the User Manual.
•
Your video camera is not a video camera supported by this unit.
→
Use a video camera that is supported by this unit. For details, contact
your dealer.
•
You are trying to use a function that is not supported by your video
camera. For example, you tried to use the pan function with a video
camera that supports only the zoom function.
→
Check whether your video camera supports the function you are trying
to use.
•
When you connect both the main video camera and sub video camera
to your unit, you may become unable to control one or both of the video
cameras.
→
Disconnect the HDMI cable of the video camera you cannot control,
and then connect that video camera's HDMI cable again.
Cause and Solution
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