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Problem
The image is distorted.
The maximum bandwidth
changes during a video
conference call.
•
When making a video conference call by entering an MCU's conference
room number@IP address, "SIP Server" or "Gatekeeper" is set to
"ON".
→
Change the "SIP Server" and "Gatekeeper" settings to "OFF". For
details, refer to the User Manual.
•
A video conference call to a unit with an incompatible software version
was attempted.
→
Check the software version of all parties. Update the unit so that the
versions match.
•
There may be a problem with your communication lines.
→
Contact your dealer.
•
You are trying to make a video conference call by connecting to an MCU
or non-Panasonic video conference system.
→
When connecting to an MCU or non-Panasonic video conference
system, some operations may not function as expected, depending on
the device used by the other party. In this case, contact your dealer.
•
You are trying to connect to an MCU or non-Panasonic video
conference system that is not compatible.
→
Use the outgoing call history to confirm the name of the device, and
then contact your dealer.
•
The settings of the switching hub are different to those of the unit.
→
Check the settings of the switching hub and unit, and make sure that
they match (Page 38).
•
Packet loss is occurring. (The network is congested.)
→
Check the display of the network status indication. For details, refer to
the User Manual. If the icon shows only 0–1 bars continuously, check
the transmission quality (network throughput, delay, packet loss rate
etc.) of each party in a video conference call.
•
The maximum bandwidth setting is incorrect.
→
During a 3-party video conference call, at least 1 Mbps of bandwidth is
required. Change the maximum bandwidth setting to a value of
1.0 Mbps or higher. For details, refer to the User Manual.
→
During a 4-party video conference call, at least 1.5 Mbps of bandwidth
is required. Change the maximum bandwidth setting to a value of
1.5 Mbps or higher. For details, refer to the User Manual.
→
If you are trying to connect to an MCU or non-Panasonic video
conference system, depending on the other party's device, the image
may be distorted due to lack of bandwidth. In this case, contact your
dealer.
•
There may be a problem with your communication lines.
→
Contact your dealer.
•
The maximum bandwidth during a video conference call adjusts to that
of the party that has set the lowest bandwidth for the maximum
bandwidth setting among all participating parties.
→
If there is a problem with the communication line, check the bandwidth
of the communication line being used by the customer and the
maximum bandwidth settings for a video conference call.
Cause and Solution
8 Troubleshooting
Installation Manual
53
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