Problem Solver - GE GRCR3960ZWW Use And Care Manual

Problem Solver

Save yourself the inconvenience of a service call.
Problem
Stove does not operate 1. Stove power cord not plugged into wall
Oven does not operate
Cooktop elements do
not operate or
operate poorly
Oven Light/
Fluorescent Lamp/
Appliance Outlet
does not work
Poor Cooking/
Baking Results
Oven steaming;
condensation forming
around the oven
* To be performed by someone familiar with electricity. Apartment tenants or condominium owners should request their
building management to perform this check before calling for service.
Possible Causes
outlet.
2. House fuse has blown or main panel circuit
breaker has tripped.
3. Stove power cord is damaged.
1. No power to the stove.
2. Stove timer not set properly.
3. Selector Control dial (on some models) not
set properly.
1. Element control dial is set incorrectly.
2. Element control dial does not turn.
3. Removable coil elements inserted
incorrectly into element receptacle.
4. Use of light weight or warped pans.
1. Bulb is loose or burnt out.
2. The switch operating the light is broken.
3. Stove fuse located in the backguard has
blown.
1. Stove is not level.
2. Stove control dials are set incorrectly.
3. Cookware / Bakeware is unsuitable; recipe
is new or unreliable.
4. Cooking / Baking with improper pots and
pans.
1. Oven temperature set too high.
2. Baking food with a high liquid content in an
uncovered pan.
Solution
1. Make sure stove power cord is firmly
plugged into wall outlet.
2. Replace house fuse or reset circuit breaker
switch at the main power distribution panel.*
3. Replace stove power cord (Call for Service).
1. See above "Stove does not operate".
2. Review the "Stove & Oven Timer
Instructions".
3. Check that the Selector dial (on some
models) is correctly set to desired function
(BAKE, BROIL, etc.) and that the dial is not
between positions.
1. Read the Stovetop Operating Instructions on
how to operate your cooktop element control
dials.
2. Push control dial in before turning to desired
setting.
3. Remove and carefully re-insert element (on
some models).
4. Use only flat bottomed, evenly balanced,
medium or heavy weight cookware.
1. Tighten or replace the bulb. (See Oven
Light/Fluorescent light bulb replacement in
the Care and Cleaning section.)
2. Call for service.
3. Replace the stove backguard fuse. (See Fuse
Replacement in the Care and Cleaning
section.*)
1. Level your stove as outlined in the "Leveling
Your Stove" section. Kitchen cabinet
misalignment may make your level stove
appear crooked.
2. Read the instructions on how to set your
stove's timer, selector dials and cooktop
element dials.
3. Adjust cooking time since different types of
cookware / bakeware require more or less
cooking time / temperature than stated in the
recipe.
4. Use the pan size that is recommended in the
recipe. Use the correct oven rack position.
1. Check that the recipe's temperature setting is
correct; Read the instructions on how to set
your oven's timer, selector and temperature
dials.
2. Eliminate unnecessary water from the recipe
or cover the dish being baked.
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