AT&T E5901, E5902B, E5903B, E5911, E5912B, E5913B, E5914B, E5921, E5922B, E5923B, E5924B, E6001, E6002B, E6012B, E6013B, E6014B, E381 User Manual page 52

Appendix
Troubleshooting
The charge light
is off
My caller ID isn't
working
System does not
receive caller ID
or system does
not display caller
ID during call
waiting
• Relocate your telephone base to a higher loca-
tion. The phone will have better reception when not
installed in a low area.
• If the other phones in your home are having the
same problem, the problem is in your wiring or
local service. Contact your local telephone company
(charges may apply).
• Clean the cordless handset and telephone base
charging contacts each month using a pencil eraser
or cloth.
• Make sure the power and line cords are plugged in
correctly and securely.
• Unplug the unit's electrical power. Wait for 15 sec-
onds, then plug it back in. Allow up to one minute for
the cordless handset and telephone base to reset.
• Your phone might be malfunctioning. Please refer to
the Limited warranty section of this user's manual
for further instruction.
• Caller ID is a subscription service. You must subscribe
to this service from your local telephone company for
this feature to work on your phone.
• Your caller must be calling from an area that sup-
ports caller ID.
• Both you and your caller's telephone companies must
use caller ID compatible equipment.
• Make sure you subscribe to caller ID with call waiting
features services provided by your local telephone
company. Caller ID features will work only if both you
and the caller are in areas offering caller ID service,
and if both telephone companies use compatible
equipment.
49