AT&T E5901, E5902B, E5903B, E5911, E5912B, E5913B, E5914B, E5921, E5922B, E5923B, E5924B, E6001, E6002B, E6012B, E6013B, E6014B, E381 User Manual page 50

Appendix
Troubleshooting
I hear other calls
while using my
phone
I hear noise in
the cordless
handset, and
none of the keys
or buttons work
My cordless
handset does
not ring when I
receive a call
• If you subscribe to DSL service and if you hear noise
during conversations and/or your caller ID features
are not functioning properly, install a DSL filter to
the telephone line between the telephone base and
the telephone line jack. Contact your DSL provider to
obtain a DSL filter.
• Disconnect the telephone base from the telephone
jack, and plug in a different telephone. If you still
hear other calls, the problem is probably in your wir-
ing or local service. Call your local telephone com-
pany.
• Make sure the power cord is plugged in securely.
• Make sure that the ringer is not turned off.
• Make sure the telephone line cord is plugged securely
into the telephone base and the telephone jack. Make
sure the power cord is securely plugged in.
• The cordless handset may be too far from the
telephone base.
• Charge the battery in the cordless handset for at least
16 hours. For optimum daily performance, return the
cordless handset to its telephone base when not in
use.
• You may have too many extension phones on
your telephone line to allow all of them to ring
simultaneously. Try unplugging some of the other
phones.
• The layout of your home or office might be limiting
the operating range. Try moving the telephone base to
another location, preferably on an upper floor.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
47