AT&T E5901, E5902B, E5903B, E5911, E5912B, E5913B, E5914B, E5921, E5922B, E5923B, E5924B, E6001, E6002B, E6012B, E6013B, E6014B, E381 User Manual page 51

Appendix
Troubleshooting
My calls fade out
or cut in and out
while I'm using
my cordless
handset
• Test a working phone at the phone jack. If another
phone has the same problem, the problem is the
phone jack. Contact your local telephone company
(charges may apply).
• Other electronic products can cause interference
with your cordless phone. Try installing your phone
as far away as possible from electronic devices like
wireless routers, radios, radio towers, pager towers,
cell phones, intercoms, room monitors, televisions,
personal computers, kitchen appliances and other
cordless phones.
• Your line cord might be malfunctioning. Try installing
a new line cord.
• Re-install the battery pack, and place cordless
handset in telephone base.
• Wait for the cordless handset to re-establish its
connection with the telephone base. Allow up to one
minute for this to take place.
• Other electronic products can cause interference
with your cordless phone. Try installing your phone
as far away from the following electronic devices
as possible: wireless routers, radios, radio towers,
pager towers, cell phones, intercoms, room monitors,
televisions, personal computers, kitchen appliances
and other cordless phones.
• Microwaves operate on the same frequency as your
phone. It is normal to experience static on your
phone while the microwave oven is operating. Do
not install this phone in the same outlet or near the
microwave oven.
• If your phone is plugged in with a modem or
surge protector, plug the phone (or modem/surge
protector) into a different location. If this solves the
problem, re-locate your phone or modem farther
apart from one another, or use a different surge
protector.
48