AT&T E5901, E5902B, E5903B, E5911, E5912B, E5913B, E5914B, E5921, E5922B, E5923B, E5924B, E6001, E6002B, E6012B, E6013B, E6014B, E381 User Manual page 47

Appendix
Troubleshooting
I cannot dial out
My cordless
handset isn't
performing
normally
• First try all the suggestions above.
• Make sure you have a dial tone before dialing. The
cordless handset may take a second or two to find
the telephone base and produce a dial tone. This is
normal. Wait an extra second before dialing.
• Make sure your phone is set to the correct dial mode
for the type of service that you have (pulse or touch
tone).
• If the other phones in your home are having the
same problem, the problem is in your wiring or
local service. Contact your local telephone company
(charges may apply).
• Eliminate any background noise. Noise from a televi-
sion, radio or other appliances may cause the phone
to not dial out properly. If you cannot eliminate the
background noise, first try muting the cordless hand-
set before dialing, or dialing from another room in
your home with less background noise.
• Make sure the power cord is securely plugged into
the telephone base. Plug the unit into a different,
working electrical outlet not controlled by a wall
switch.
• Move the cordless handset closer to the telephone
base. You might have moved out of range.
• Reset the telephone base. Unplug the unit's electri-
cal power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the cordless handset and
telephone base to reset.
• Other electronic products can cause interference to
your cordless phone. Try installing your phone as
far away from these types of electronic devices as
possible: wireless routers, radios, radio towers, pager
towers, cell phones, intercoms, room monitors, tel-
evisions, personal computers, kitchen appliances and
other cordless phones.
44