Park And Retrieve Calls On The Broadworks Server - Polycom VVX 300 User Manual

Polycom VVX Business Media Phones User Guide
Retrieve Parked Calls
Parked calls are placed in the call orbit and given an orbit number to retrieve the call. Anyone on your
network can retrieve a parked call by dialing the call's orbit number. When a parked call is retrieved, a
notification is sent to your phone showing that the call was picked up and by whom.
To retrieve a parked call on the same phone:
» Do one of the following:

Press the Retrieve soft key.
Select New Call and dial the call's orbit number. For example, dial #1347.

To retrieve the call on another phone:
» Select New Call and dial the call's orbit number. For example, dial #1347.
If a parked call is not retrieved within the set time limit, the call is returned to the person who parked the
call. For example, if Betty parked a call and no one retrieves the call, the server returns the call to Betty's
line. If the parked call isn't answered after the ring-back, the call is sent to the default line on the server. If
the call is not answered, the call is terminated. The time limit for parked calls and the default line are set
by the system administrator.

Park and Retrieve Calls on the BroadWorks Server

When your phone is registered with a BroadWorks server, you can use Call Park to park a call directly to
a contact's line. Call Park is different from call hold in that the call is parked on another contact's line,
which enables you to continue using your phone to place other calls. Call Park is also available for shared
lines. Check with your system administrator to find out if this feature is available on your phone.
Park Calls
You can park a call directly on a contact's line. When you park a call on a contact's line, the call is
removed from your phone, and the contact is notified that a call is parked on his or her line.
To park a call directly to a contact's line:
» During a call, press Hold and dial *68 and the contact's line extension. For example, dial *684144.
When a contact sends a parked call to your extension, the following notifications are displayed or played
on your phone:
●
The call park icon
The message "Call is parked" in the status bar
●
●
An audio notification plays, if enabled by your administrator. Audio notifications are not available for
BLF monitored contacts.
The call park icon also displays for shared lines, monitored contacts, and for lines and monitored
contacts on VVX Color Expansion Modules.
Polycom, Inc.
UC Software 5.3.0
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