Polycom VVX 300 Series Quick Tips

Quick Tips for Polycom
Place Calls
You can use the handset, speakerphone, or
headset for calls. During a call, you can change
modes by picking up the handset, or by pressing
or
To place a call:
» Do one of the following:
Pick up the handset, press
enter the phone number, and press Send.
Enter the phone number, press Dial, and
pick up the handset, or press
From the Lines screen, press the Line
key, enter the phone number, and select
Send.
From the Home screen, select New Call
enter the phone number, and press Send
Select a Favorite from the home screen.
Select a contact from the Recent Calls
list and select Dial.
Select a contact from the Contact
Directory and select Dial.
Hold and Resume Calls
You can have multiple calls on hold and resume a
call at any time.
To hold a call:
» Highlight the call and press the Hold soft key
or press
To resume a call :
» Highlight the call and press the Resume soft
key or press
® ®
VVX 300 Series
Transfer Calls
You can transfer calls to any contact and choose
the way to transfer the call.
To transfer a call:
Press and hold the Transfer soft key or press
1
2 Choose Blind or Consultative .
or ,
3 Dial a number or choose a contact.
If you chose Blind, the call is transferred
immediately.
or .
4 If you chose Consultative, press the
Transfer soft key or press
with your contact.
Forward Calls
You can forward an incoming call to a contact or
forward all incoming calls to a contact.
To forward an incoming call:
Enter *72 and your contact's number and
select send
To disable call forwarding enter *73 and select send
Listen to Voicemail
When you have new voicemail messages, the
messages icon
To listen to voicemail:
1 On the Home screen, select Messages or
press
2 Select Message Center > Connect
3 Follow the prompts.
Or dial *98
after speaking
displays on your line.
Initiate a Conference Call
To initiate a 3-way conference call:
1 Call a contact
2 Select Conference and call your next
contact
3 When your contact answers, select
Conference
You can also join an active and held call into a
conference call.
To join two calls into a conference call:
» On the Calls screen, select Join
View Contacts
To view your contacts:
» Select Contacts key
To add a contact to your directory:
1 After selecting contact key, select options
select Add New Contact
2 Enter the contact's information and select
Next
3 Enter the contact's phone number, then select
Save
Need More Help?
1
Call Xtel Helpdesk at 800-438-9835
or ask your PBX administrator
2 Open Support Ticket by sending an email to
support@xtel.net