Polycom VVX 300 User Manual
Business media phones
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- User manual (207 pages) ,
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- Quick manual (32 pages)
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Summary of Contents for Polycom VVX 300
- Page 1 Продажа оборудования Polycom zakaz@polycom-moscow.ru T +7-495-924-25-25 www.polycom-moscow.ru Software 4.1.4 | March 2013 | 1725-49089-001 Rev A USER GUIDE Polycom® VVX® 300 and 310 Business Media Phones...
- Page 2 Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its...
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Page 3: Table Of Contents
Contents About This Guide ........................ix Who Should Read this Guide? ....................ix How to Use this Guide ........................ix Conventions Used in this Guide ....................... x Terms and Writing Conventions ....................x Information Elements ........................xii Typographic Conventions ......................xiii Related Documents ........................xiii Chapter 1: Getting Started .................... - Page 4 Polycom® VVX® 300 and 310 Business Media Phones User Guide Responding to Incoming Calls....................19 Ignoring Incoming Calls ........................20 Rejecting Incoming Calls ........................ 20 Forwarding Incoming Calls to Another Person ................20 During Calls ..........................20 Holding Calls ............................. 21 Transferring Calls ..........................
- Page 5 Using a Mouse and Keyboard with Your Phone ..............63 Using Your Computer’s Mouse and Keyboard with Your Phone ..........63 Starting and Stopping Polycom Desktop Connector .............. 63 How to Use Your Computer’s Mouse and Keyboard with Your Phone ....... 64 Logging into Phones .........................
- Page 6 Polycom® VVX® 300 and 310 Business Media Phones User Guide Locking the Phone ........................69 About Your User Password ......................70 Locking and Unlocking Your Phone ....................70 Calling and Answering from a Locked Phone ................71 Accessing Features with Your Login Credentials ..............72 Chapter 4: Customizing the Phone’s Display ...............
- Page 7 Australia ............................93 Operating Ambient Temperatures ..................... 93 Hearing Aid Compatibility (HAC) ....................93 Waste Electrical and Electronic Equipment (WEEE) .............. 93 Restriction of Hazardous Substances Directive (RoHS) ............93 Polycom Take Back ........................93 End-User License Agreement for Polycom® Software ..........
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Page 9: About This Guide
You can use this guide if you have either phone. This user guide will help you to navigate and use your VVX 300 or VVX 310 phone. It will give you an overview of your phone, and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions. -
Page 10: Conventions Used In This Guide
Terms and Writing Conventions • Your Phone / the phone These terms refer to either the VVX 300 or VVX 310 phone. Unless specifically noted in this guide, both phones operate in the same way and the information in this guide applies to both phones. - Page 11 About This Guide • Dialpad The dialpad is the area of the keypad you use to enter numbers and characters. The dialpad consists of all the number keys, as well as the asterisk (*) and pound (#) keys. • Key This term refers to any button on the phone console. Phone keys include the dialpad keys, , and •...
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Page 12: Information Elements
Polycom® VVX® 300 and 310 Business Media Phones User Guide • Soft key area The soft key area (shown above) is the area along the bottom of the screen that displays context-sensitive soft keys. • Status bar The status bar (shown next) is the top-most part of the screen. It displays the time and date or other messages instead of the date display. -
Page 13: Typographic Conventions
For additional information about the VVX 300 and 310 phones, see the following documents: • User Documents: ○ Polycom VVX 300 and 310 Business Media Phone Quick User Guide—This guide is a quick reference on how to use the phone’s most basic features. It also briefly describes how to navigate the phone and enter information. - Page 14 Polycom® VVX® 300 and 310 Business Media Phones User Guide • Setup and maintenance documents: ○ Polycom VVX 300 and 310 Business Media Phone Quick Start Guide—This guide describes the contents of your phone package, how to assemble the phone, and how to connect the phone to the network.
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Page 15: Chapter 1: Getting Started
Chapter 1: Getting Started Before you use your Polycom® VVX® 300 phone, you may wish to take a few moments to become familiar with its features and user interface. In this chapter, you learn about your phone’s components and the screen layout. You’ll also learn how to configure your phone remotely using the Polycom Web Configuration Utility. -
Page 16: Phone Views
Polycom® VVX® 300 and 310 Business Media Phones User Guide VVX 300 Phone Features Feature Description Speaker Provides ringer and hands-free (speakerphone) audio output. Dialpad Enables you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers. -
Page 17: Home View
Chapter 1: Getting Started • From Home view, press to display either Lines or Call view. Troubleshooting: Why Can’t I Access a Certain View? The views you can access depend on the number of calls your phone has, and if your phone has an active call. -
Page 18: Lines View
Polycom® VVX® 300 and 310 Business Media Phones User Guide • Settings—Select Settings to access phone features and settings to customize your phone. Additional icons may include: • Applications—Select Applications to access a menu of custom applications. See your administrator for information about any specific applications listed in this menu. -
Page 19: Calls View
Description Icon Description Registered line Phone warning Unregistered line Login credentials invalid Placing a call Shared line Active call using Polycom HD Shared line with a held call Voice Held call Call forwarding is enabled Incoming call You have messages... -
Page 20: Navigating Your Phone Interface
Polycom® VVX® 300 and 310 Business Media Phones User Guide Icon Description Icon Description Active conference Presence status (Available) Placed call Presence status (Busy or In a Call) Received call Presence status (Away) Missed call Presence status (Do Not Disturb) -
Page 21: Entering Data And Updating Fields
Chapter 1: Getting Started If you want to… Do this… Highlight calls in Calls view Use the up and down arrow keys to select a call. The soft keys, like Hold or Resume, apply to the highlighted call. Select a menu item or option Use the up and down arrow keys to highlight the menu item or option, and press Select. -
Page 22: Using The Dialpad Keys On The Phone Console
Polycom® VVX® 300 and 310 Business Media Phones User Guide Options Available Options Available When You Select Encoding When You Select Mode ASCII (for regular text) Latin (to enter accented characters) Katakana (for Japanese characters) Unicode (to store characters as double bytes) -
Page 23: Registering The Phone
Before you use your phone, you or your system administrator will have to register Web Info: How to Register Your Phone For detailed information on how to register your phone after you install it, see Registering Standalone Polycom Phones (Quick Tip 44011). -
Page 24: Configuring Your Phone Using The Web Configuration Utility
Utility This section explains how to update phone settings from your phone, using the phone’s menu commands. If you wish, you can also update these settings remotely with the Polycom Web Configuration Utility. The phone’s Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser. -
Page 25: Chapter 2: Using Basic Features
Chapter 2: Using Basic Features Now that you’re familiar with your phone’s user interface and how to interact with it, you’re ready to perform baisc phone tasks that you’ll use on a daily basis. At the end of this chapter, you’ll become expert at handling multiple calls at one time, manipulating incoming and active calls, and accessing directories and lists so you can perform tasks quickly and efficiently. -
Page 26: Answering Calls
Polycom® VVX® 300 and 310 Business Media Phones User Guide During a call, you can alternate between handset, headset, or speakerphone modes by picking up the handset, or pressing . For example, if you’re using the handset, you can switch... -
Page 27: Answering Another Call
Chapter 2: Using Basic Features If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and Calls view displays, as shown next. To answer the call, pick up the handset, press , or press . Or, from Calls view, press Answer to use the speakerphone. -
Page 28: Answering Calls Automatically
Polycom® VVX® 300 and 310 Business Media Phones User Guide Answering Calls Automatically You may find it convenient if your phone to auto-answer calls, so you don’t have to press a key to answer a call. If you enable this feature, your phone will automatically answer incoming calls using the speakerphone. -
Page 29: Placing Calls
Chapter 2: Using Basic Features Lines view shows you each line on your phone, and how many calls each line has, as shown next. In the example below, line 2326 has one active call, and line 2327 has one held call. If you press a line key that doesn’t have an active call, the most recent call on that line will become active. - Page 30 Polycom® VVX® 300 and 310 Business Media Phones User Guide To display the Dialer, do one of the following: • From Home view, select New Call. • From Lines or Calls view, press New Call. (The New Call soft key won’t display if you have an active call.)
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Page 31: Placing Calls From Favorites, Recent Calls, And Directories
Chapter 2: Using Basic Features Note: Handling Automatically Placed Calls Your administrator sets up your phone to automatically place the call after you enter a certain number of digits. If your phone doesn’t automatically place the call, press Send. If a call is placed before you enter all the digits, place the call as follows: enter the phone number and press Send. -
Page 32: Ending Calls
Polycom® VVX® 300 and 310 Business Media Phones User Guide To redial a number: • From the Placed Calls list (shown next), press Dial. Use the up and down arrow key to select the other previously placed calls. Ending Calls To quickly end an active call, replace the handset. -
Page 33: Enabling Headset Memory Mode
Web Info: More Information About Headsets • For information on how to connect a headset to your phone, see the Quick Start Guide for your phone, available by navigating to your phone from the Polycom Business Media Phones Web page. -
Page 34: Ignoring Incoming Calls
Polycom® VVX® 300 and 310 Business Media Phones User Guide Ignoring Incoming Calls Ignore or silence a call to stop your phone from ringing. Even though the call is ignored, your phone will still display the incoming call notification so you can still answer the call. -
Page 35: Holding Calls
Chapter 2: Using Basic Features Holding Calls You can place any active call on hold. A held call displays in Calls and Lines view as follows: To hold a call: • From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight the call first. -
Page 36: Setting Up And Handling Conference Calls
Polycom® VVX® 300 and 310 Business Media Phones User Guide To perform a blind transfer: 1 From Lines or Calls view, press Transfer. The active call is held. 2 From the Dialer, press Blind, and place a call to the person you want to transfer the call to. -
Page 37: Holding And Resuming Conference Calls
Chapter 2: Using Basic Features 4 When the second person answers, press More and then Confrnc to join everyone in a conference. The Active: Conference screen displays, as shown next. Power Tip: How to Quickly Set Up a Conference If your phone has an active call and one held call—on the same or a different line—press More and then Join from either Lines or Calls view to automatically create a conference call. -
Page 38: Ending Conference Calls
Polycom® VVX® 300 and 310 Business Media Phones User Guide Ending Conference Calls To end a conference, and your connection to the other people, press End Call. By default, when you press End Call, the other two people remain connected. However, your system administrator may have set up your phone so that all connections end. -
Page 39: Changing The Way Calls Are Answered
Chapter 2: Using Basic Features 4 Do one of the following: ○ Press Far Mute to mute the person. The muted person can hear everyone, but no one can hear the muted person. ○ Press Hold to hold the person. The held person can’t hear anyone, and no one can hear the held person. - Page 40 If your phone is configured to work with Microsoft Lync Server 2010, your call forwarding options will be different than those described below. For more information on forwarding calls with Microsoft Lync, see Using Polycom Phones with Microsoft Lync Server 2010 Quick User Guide, available from the VVX 300/310 Business Media Phone Support Web page.
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Page 41: Rejecting Calls From A Contact
Chapter 2: Using Basic Features Rejecting Calls from a Contact You can send incoming calls from a particular contact to your voicemail system. Note: Rejecting Calls and Shared Lines You can’t reject calls on shared lines. You can only silence them. For more information, Working with Shared Lines. - Page 42 Polycom® VVX® 300 and 310 Business Media Phones User Guide When you enable Do Not Disturb, the following happens: • The Do Not Disturb icon displays in the status bar, as shown next. • If your phone is idle, the Do Not Disturb icon, , displays next to your phone line in Lines view, as shown next.
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Page 43: Using Do Not Disturb With Multiple Lines
Chapter 2: Using Basic Features To toggle Do Not Disturb on and off: • From Home view, select DND. Or, if your phone is idle, press DND. Using Do Not Disturb with Multiple Lines By default, the Do Not Disturb feature applies to all lines on your phone. However, your phone may be set up so that you can enable the feature on a per-line basis. -
Page 44: Viewing Recent Calls
Polycom® VVX® 300 and 310 Business Media Phones User Guide To listen to voicemail messages: 1 Press , and select Message Center. Or, from Home view, select Messages, and select Message Center. 2 If multiple lines are configured on your phone, the Line Select screen displays. Use the up and down arrow keys to select the line that has the message. - Page 45 Chapter 2: Using Basic Features To manage a call record: 1 From your Recent Calls list, use the up and down arrow keys to highlight an entry, and press the right arrow key. 2 From the call details screen, shown next, you can: ○...
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Page 46: Working With Your Contact Directory
Polycom® VVX® 300 and 310 Business Media Phones User Guide To remove all calls from the list: 1 From Home view, select Directories from Home view, and select Recent Calls. 2 Press Clear. All calls are deleted from the call list. - Page 47 Chapter 2: Using Basic Features To view contact information: • From your Contact Directory, use the up and down arrow keys to select the contact, and press Info. The contact’s information screen, including the contact’s name and phone number, displays (as shown next). Additional information—such as a job title, label, or email address—may also display.
- Page 48 Polycom® VVX® 300 and 310 Business Media Phones User Guide Note: Directory Fields are Administrator-Set. Your phone may not display all contact fields. For more information, see your administrator. The only required field is the Contact field—the contact’s phone number.
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Page 49: Working With A Corporate Directory
Chapter 2: Using Basic Features ○ Use the down arrow key to select Block Buddy, and enable or disable the setting. The default setting is Disabled. If enabled, the contact can’t monitor your status. For more information on monitoring status, see Using Buddy Lists. - Page 50 Polycom® VVX® 300 and 310 Business Media Phones User Guide Power Tip: Saving Corporate Directory Search Results You can save your last search results, so that the next time you view Corporate Directory, the results of your last search will display. To save Corporate Directory search results, select Settings from Home view, and select Basic >...
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Page 51: Controlling What Is Heard
Chapter 2: Using Basic Features Controlling What is Heard You can change what you hear by doing the following: • Updating the incoming call ringtone. • Updating a contact’s ringtone. • Changing the speaker volume. • Changing the ringer volume. •... -
Page 52: Changing The Speaker Volume
Polycom® VVX® 300 and 310 Business Media Phones User Guide Changing the Speaker Volume To change the volume of what you hear during a call, press one of the Volume keys, to lower or raise the speaker volume. Changing the Ringer Volume To change the volume of the incoming call ringtone, press one of the Volume keys, while your phone is idle or ringing. - Page 53 Chapter 2: Using Basic Features Contacts that have a favorite index number display , as shown next. All your Favorites display in your Favorites list. A smaller number of Favorites (3 for the VVX 300 and 310 and 9 for the VVX 400 and 410) display in Lines view and from Home view. The following figure shows a sample Favorites list.
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Page 54: Working With Shared Lines
Polycom® VVX® 300 and 310 Business Media Phones User Guide To make a contact a Favorite: • From your Contact Directory, select the contact. From the contact’s screen, press More, and then Add to Favorites. The contact will now have a star next to their name when you view the contact from the Contact Directory. - Page 55 Chapter 2: Using Basic Features If you have an incoming call on a shared line, you can stop your phone from ringing by tapping Silence. Even though the phone doesn’t ring, the call’s visual notification will still display and you’ll still have the option to answer the call. In Lines view, the following icons and status indicators display for shared lines, depending if the line is idle, has an active call, or has a held call: Shared Line...
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Page 57: Chapter 3: Using Advanced Features
• View the browser • Broadcast messages using Push-to-Talk and group paging • Use the Calendar feature • Use the Polycom Desktop Connector to link your computer keyboard and mouse to your phone • Log into other phones • Lock your phone •... -
Page 58: Updating Your Status
Polycom® VVX® 300 and 310 Business Media Phones User Guide • Block people from monitoring your status • Monitor your buddies from your phone Note: Contacts and Microsoft Lync Server 2010 If your phone is configured to work with Microsoft Lync Server 2010, the way you manage buddies (known as contacts) is different. -
Page 59: Setting Up And Managing A Buddy List
Chapter 3: Using Advanced Features When you select a presence setting other than online, the setting displays instead of the date display on the status bar, as shown next. You may be able to access status and a list of the people you are watching from the Lines view. If you see a More soft key, press it to display MyStat and Buddies. -
Page 60: Blocking Contacts From Viewing Your Status
Polycom® VVX® 300 and 310 Business Media Phones User Guide To update your Buddy list: 1 From your Contact Directory, select the contact you want to start or stop monitoring. 2 From the contact’s information screen, press Edit. From the Edit Contact screen, using the up and down arrow keys to locate Watch Buddy, and enable or disable the field. -
Page 61: Monitoring Buddies
Chapter 3: Using Advanced Features From the Edit Contact screen, tap Block Buddy, and enable or disable the field. The default setting is Disabled. When enabled, the contact cannot watch your status, and the contact will display in your Blocked List. When disabled, the contact can watch your status, and the contact will display in your Watcher List. -
Page 62: Integrating With Microsoft Lync Server 2010
Polycom® VVX® 300 and 310 Business Media Phones User Guide The following table shows you how to monitor your buddies from your Buddy Status list, Home view, and Lines view. To monitor Do this… buddies from… Buddy list From Lines view, press More, and select Buddies. Or, from Home view, select Settings, and select Features >... -
Page 63: Using The Browser
Chapter 3: Using Advanced Features Using the Browser You may be able to view an Idle Browser and a Main Browser on your phone if so configured by your system administrator. If your phone is idle, you may be able to view an Idle Browser—non-interactive Web content on the idle screen—as you navigate between Home and Lines view. -
Page 64: Entering Information In The Main Browser
Polycom® VVX® 300 and 310 Business Media Phones User Guide Press this… To do this… Refresh the current Web page. Stop refreshing. Return to the Main Browser’s home page. Return to the phone’s Home screen. Entering Information in the Main Browser Editing icons enable you to enter information in text boxes. -
Page 65: Push-To-Talk Mode
Chapter 3: Using Advanced Features Normal By default, broadcasts sent to Groups/Channels 1 to 23 are considered Normal broadcasts. If two users begin a broadcast on the same group/channel at the same time, the phone with the lower serial number will continue to transmit while the other phone will enter the receiving state. -
Page 66: Receiving Ptt Broadcasts
Polycom® VVX® 300 and 310 Business Media Phones User Guide 2 From the PTT Channels List screen, select the channel to send the broadcast on. The list displays the default channel, the most recent channel you sent a broadcast on, and other channels you can broadcast on. -
Page 67: Receiving Ptt Broadcasts When You're Not In An Active Call
Chapter 3: Using Advanced Features Receiving PTT Broadcasts When You’re Not in an Active Call If you receive a broadcast and you’re not in an active call, the broadcast immediately plays, regardless of the broadcast priority. Receiving PTT Broadcasts During Active Calls How you handle a broadcast when you’re in an active call depends on the broadcast priority and if you’re allowed to receive a broadcast when you’re in an active call. -
Page 68: Adjusting The Volume Of Ptt Broadcasts
Polycom® VVX® 300 and 310 Business Media Phones User Guide Adjusting the Volume of PTT Broadcasts You can adjust the volume of PTT broadcasts while they play. During a broadcast, press one of the Volume keys, , to raise or lower the volume of the broadcast. -
Page 69: Group Paging Mode
Chapter 3: Using Advanced Features incoming broadcast will be held in a Pending state—it won’t disrupt the telephone call, and you won’t hear the broadcast. To hear the PTT broadcast, select the PTT broadcast and press Accept (the telephone call will automatically be held). Or, hold or end the telephone call. To allow or disallow PTT broadcasts to play during an active call: 1 Select Settings from Home view, and select Basic >... -
Page 70: Receiving Pages
Polycom® VVX® 300 and 310 Business Media Phones User Guide 3 To begin a page, press Page. Just before the page starts, you’ll hear an alert tone, and then the page begins. 4 Begin speaking. 5 To end the page, press End Page. -
Page 71: Changing Where Pages Are Played
Chapter 3: Using Advanced Features If you adjust the volume of a non-emergency page, your phone will use the adjusted volume for subsequent non-emergency pages. However, only your system administrator can change the volume of an Emergency page. Changing Where Pages are Played While you send a page, you can pick up the handset, or press and continue speaking. -
Page 72: Using The Calendar
Microsoft® Outlook® application from your phone. If your phone is configured to connect to the Microsoft Exchange Server, and the Polycom® Conferencing for Microsoft® Outlook® software feature is installed at your site, you can schedule meetings using Polycom Conferencing for Outlook. -
Page 73: Opening And Closing The Calendar
Chapter 3: Using Advanced Features Troubleshooting: What Happens if My Phone Has the Wrong Login Credentials? If your phone has incorrect Login Credentials, or you need to re-submit them, the following happens: • The message Login Credentials have failed/Please update them if information is correct displays on the screen. -
Page 74: Navigating Month View
Polycom® VVX® 300 and 310 Business Media Phones User Guide Troubleshooting: Why Doesn’t the Calendar Display? If you select Calendar from Home view, but the Calendar doesn’t display, your Login Credentials may be incorrect. To re-submit or update your Login Credentials, see Accessing Features with Your Login Credentials. -
Page 75: Navigating Meeting View
Chapter 3: Using Advanced Features Navigating Meeting View You can view meeting details from Meeting view, as shown next. To see Meeting view, select a meeting in Day view. From Meeting view, you can: • View the meeting’s start and end time, location and organizer, required attendees, and meeting description. -
Page 76: Joining Meetings From The Calendar
Polycom® VVX® 300 and 310 Business Media Phones User Guide • Press Dismiss to permanently remove the reminder from the screen and stop all future reminders for the meeting. To enable or disable meeting reminders: 1 Select Settings from Home view, and select Basic > Preferences > Calendar Settings. -
Page 77: Using A Mouse And Keyboard With Your Phone
Before you can use your mouse and keyboard with your phone, you need to make sure the Polycom Desktop Connector (PDC) application is installed and running on your computer. While the PDC application is running, you can move your mouse pointer back and forth between your computer and phone. -
Page 78: How To Use Your Computer's Mouse And Keyboard With Your Phone
, on the Windows system tray, and select Exit. 2 The message Are you sure you want to stop Polycom Desktop Connector Server? displays. Click Ok to confirm your action. The icon is removed from the system tray and the application is terminated. You won’t be able to use your mouse and keyboard with your phone. - Page 79 Chapter 3: Using Advanced Features Troubleshooting: Why Can’t I Use My Computer Keyboard to Enter Information in Certain Fields? If you can’t use your computer keyboard to enter information in a field on your phone, check to see if the field has a flashing cursor. Entering information using your computer keyboard will only work if the field has a flashing cursor.
- Page 80 Polycom® VVX® 300 and 310 Business Media Phones User Guide Press this on your To do this on your phone… keyboard… Press the second soft key from the left Press the third soft key from the left Press the fourth soft key from the left...
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Page 81: Logging Into Phones
Chapter 3: Using Advanced Features Troubleshooting: Why Aren’t My Mouse Pointer and Cursor Responding? If your computer has multiple programs open or is in any way unresponsive, the mouse pointer or cursor may not respond as quickly on your phone. Try closing any unnecessary programs. -
Page 82: Placing Calls From Phones That Are In The Logged-Out State
Polycom® VVX® 300 and 310 Business Media Phones User Guide After you use a phone, be certain to log out of the phone to prevent access to your personal settings. Note: Accessing the Calendar When the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled, and then want to access features that require your login credentials, you’ll need to re-enter your login credentials so... -
Page 83: Changing Your Password
You can change your password from any phone that you’re currently logged in to. Note: User Password Security Best Practices By default, user passwords are factory preset to the numerals 123. Polycom recommends that you change your password when you first log in to a phone. Your user credentials are managed only by your administrator, meaning you can’t change them yourself. -
Page 84: About Your User Password
Polycom® VVX® 300 and 310 Business Media Phones User Guide • You must enter a password to answer incoming calls. • All keys and screen items are disabled, except those that allow you to unlock the phone, make an authorized call, or view the browser if enabled. -
Page 85: Calling And Answering From A Locked Phone
Chapter 3: Using Advanced Features ○ DND when locked—Select this option if you don’t want your phone to ring. You won’t have the option to answer incoming calls. All incoming calls will go to your voicemail system (if enabled) and display as a missed call in your Recent Calls list. Note that enabling this option on shared lines disables ringing only. -
Page 86: Accessing Features With Your Login Credentials
Polycom® VVX® 300 and 310 Business Media Phones User Guide Note: Which Termination is Used When Placing a Call to Authorized Number When a call is placed to a number in the authorized list, it will placed through last used termination (handset or speakerphone or headset). - Page 87 Chapter 3: Using Advanced Features Troubleshooting: What Happens if I Can’t Access Features? If you still don’t have access to the feature(s), try entering your credentials, and pressing Submit. If you still don’t have access, or you lock your account, see your system administrator.
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Page 89: Chapter 4: Customizing The Phone's Display
Chapter 4: Customizing the Phone’s Display In the previous chapters, you’ve learned how to customize calls—such as how to change call volume, forward incoming calls in a special way, or divert calls from a contact. But what if you want to customize the display? This chapter shows you how you can customize your phone’s screen so that it’s unique to you. -
Page 90: Changing The Time And Date Display
Polycom® VVX® 300 and 310 Business Media Phones User Guide 3 Press Ok to save your changes. Changing the Time and Date Display The time and date display in the status bar. If the phone can’t obtain a time and date, the time and date display will flash. -
Page 91: Changing The Backlight
Chapter 4: Customizing the Phone’s Display Changing the Backlight Your phone’s backlight has two components: • Backlight Intensity The brightness of the screen during phone activity and inactivity. Backlight intensity has three settings: ○ Backlight On The brightness of the screen when there is phone activity. ○... -
Page 92: Changing The Phone's Background Picture
Polycom® VVX® 300 and 310 Business Media Phones User Guide Changing the Phone’s Background Picture You can change the background picture that displays on your phone. By default, your screen displays a light grey background that is named Default. Your system administrator sets up the background images for your phone. If no background images are set up, only the light grey background, named Default, is available. -
Page 93: Displaying Screen Savers
If you do not have access, contact your system administrator. For detailed information on accessing, navigating, and using the utility, see the Polycom Web Configuration Utility User Guide. To change the background picture to one of your own pictures: 1 Log into the Web Configuration Utility. -
Page 94: Interrupting And Disabling Screen Savers
Polycom® VVX® 300 and 310 Business Media Phones User Guide To set up a screen saver: 1 Select Settings from Home view, and select Basic > Preferences > Screen Saver. 2 From the Screen Saver screen, do the following: ○ Select Screen Saver, and select Enabled. -
Page 95: Chapter 5: Administrative Tasks
Chapter 5: Administrative Tasks If your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve issues, your administrator may ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform all these tasks. Investigating Phone Warnings If your phone is unable to perform certain tasks, a warning icon, , will display in the status... -
Page 96: Updating Phone Configuration
Polycom® VVX® 300 and 310 Business Media Phones User Guide Caution: Restarting Your Phone • Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone. - Page 97 Chapter 5: Administrative Tasks ○ Keypad Diagnostics ○ Display Diagnostics ○ Brightness Diagnostics ○ LED Diagnostics...
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Page 99: Chapter 6: Getting Help
Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to... -
Page 101: Copyright, Safety, And Regulatory Notices
Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the purchase price paid for the defective... -
Page 102: Exclusions
All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products... -
Page 103: Safety, Compliance, And Disposal Information
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line. -
Page 104: Industry Canada (Ic)
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This VVX 300 and 310 phone is marked with the CE mark. This mark indicates compliance with EC Directive 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK. - Page 105 Português [Portuguese]: Polycom (UK) Ltd declara que este VVX 300/VVX 310 está conforme com os requisitos essenciais e outras disposições da Directiva 1999/5/CE. Slovensko [Slovenian]: Polycom (UK) Ltd izjavlja, da je ta VVX 300/VVX 310 v skladu z bistvenimi zahtevami in ostalimi relevantnimi določili direktive 1999/5/ES.
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Page 106: Warning Electrical Safety
LPS output, rated 48V, min. 0.25A. Russian Compliance VVX 300: Ministry of Information Technologies & Communication of the Russian Federation – Declaration of Conformity. Д- СПД-6090 valid till 01/March/2016. VVX 310: Ministry of Information Technologies & Communication of the Russian Federation –... -
Page 107: Australia
This product is hearing aid compatible. Waste Electrical and Electronic Equipment (WEEE) All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e-waste. - Page 108 Polycom® VVX® 300 and 310 Business Media Phones User Guide...
- Page 109 Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
- Page 110 Title, ownership rights, and intellectual property rights in the Software Product shall remain In Polycom or its suppliers. Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law.
- Page 111 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
- Page 112 Polycom® VVX® 300 and 310 Business Media Phones User Guide 7. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING.
- Page 113 EULA 10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom pursuant to this Agreement are “Commercial Items,” as the term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R.