Call Park; Park Pickup - Polycom VVX 500 Quick Reference Manual

When you need to transfer a call, if you hold the soft key labeled Transfer down for a few seconds, a window will be
displayed, allowing you to choose between Consultative and Blind for each call. If you simply touch Transfer soft key
then your default setting would be automatically used.
Blind versus Consultative Transfer
Blind transfer – will simply forward the Calling ID of the transferred party to the extension entered.
Consultative transfer – or warm transfer allows the transferred call to be introduced to the extension and the
person doing the transfer Caller ID is displayed. If the call goes to voice mail, then you have the option to cancel the
transfer by hitting the soft key labeled transfer. Or hitting Transfer soft key again will transfer the call to the desired
extension.

Call Park

Call Park is a "non-exclusive Hold" It puts a call on hold that can be picked up anywhere at the company. A call can
be parked by anyone at any extension and then the call picked up from any extension. Once a call has been parked
your phone is free for other calls.
You should have IM or overhead paging to utilize Call Park most efficiently. Only one call can be parked at an
extension. If the parked call has not been picked up after 50 seconds, the call will ring back to the phone where the
call was answered and parked from. This 50 second timer is customizable.
Call Park
While on the call you want to park
•
Press the soft key labeled More
•
Press the soft key labeled PARK
•
Dial the extension
•
Press the soft key labeled Enter
•
Page the person on overhead paging to let them know there is call parked at their extension
•

Park Pickup

Press the soft key labeled ParkPck.
•
Enter the extension (where the call was parked to).
•
Press the soft key labeled Enter.
•
Polycom VVX 500
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