Application Installation Problems - North Star DIMENSION Service Manual

TROUBLESHOOTING
Application Installation Problems
Symptom Explanation Solution
An application
hangs during
installation or
does not
successfully
install.
The
workstation
hangs or
garbage
appears on
the screen
when the
program is
entered.
1. Check the RAM requirements of the program and
read about TPA in later in this section.
2. Some applications distinguish between a diskette
installation and a fixed disk installation by the
size of the partition in which the program is
installed . Check the application ' s documentation to
be sure this requirement is met.
o Check the RAM requirements of the program and
read about TPA in this section.
o Check the application documentation to determine if
the program requires ANSI. SYS. Garbage on the
screen is a good indication of this . ( Some programs
put garbage on the screen if ANSI .SYS is installed
unnecessarily.)
To install ANSI .SYS, put the line:
device =C:\SYSTEM\ANSI.SYS
in the CONFIG.SYS file. The CONFIG.SYS file must
be located on the same drive as AUTOEXEC.BAT. If
the system is using DOS 1 .1.0 or earlier,
COMMAND.COM must also be located on that drive
(whether the drive is C or D).
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