Using Mute; Placing Calls On Hold; Entering A Hookflash; Transferring Calls - Mitel 8500 User Manual

Call Features

Using Mute

You can use Mute to temporarily turn off your microphone, preventing the other party on the call
from hearing you.
To mute or unmute the microphone:

Placing Calls On Hold

You can place calls on either Individual Hold or System Hold.
•
•
To place a call on Individual Hold:
1. Press
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press
2. Hang up or place another call.
To place a call on hold and answer a waiting call:
To return to a call that is on hold:

Entering a Hookflash

Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:

Transferring Calls

You can transfer calls to other extensions or external numbers. You can also transfer
conference calls. See "Transferring a Conference" on
NOTE
Page 22
While on a call, press the MUTE button. When the microphone is muted, the Mute button
lamp is lit. Press the MUTE button again to turn the microphone back on.
Individual Hold: Places an internal or external call on hold at your telephone.
System Hold: Places an external call on hold in the system. You can then pick up the call
from any telephone that indicates a flashing Call button for the call, including the
telephone that placed it on hold.
(Hold).
(Special), and then dial 335.
Press (Hold), and then press the flashing IC or Call button.
Press (Hold), and then lift the handset or press
While off-hook, press
If your system administrator has enabled Transfer-on-Connect for your telephone,
you are automatically connected to calls transferred to your extension after the
transferring party hangs up. If this option is turned off, you must press a Call button
to answer calls transferred to your extension.
(Speaker).
(Special), and then dial 330.
page 27.
Mitel ® 8500 Telephone User Guide – Issue 14, June 2010