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T
ROUBLESHOOTING
Troubleshooting the CX3641MFP
T
ROUBLESHOOTING
This chapter provides troubleshooting tips.
Startup diagnostics are described in the documentation for service technicians. Contact
your authorized service/support center if you see startup error messages on Command
WorkStation or if the CX3641MFP does not reach the Idle state.
Runtime error messages
For error messages related to canceling jobs and printing, including the Disk Full message
and alerts to load media, see Command WorkStation Help.
You can turn on PostScript error reporting as a print option from Mac OS applications.
Printer not found
Most failures to find a printer on the network are due to conflicting or missing name or
address settings for the CX3641MFP. You must enter names in specific places. The
required names are:
• TCP/IP host name (also known as the DNS name), which is defined by your
organization.
Enter the host name as the Server Name in CX3641MFP Setup.
• Remote printer (internal machine) name. Use one of the following:
print
hold
direct
N
:
If you change the DNS name (TCP/IP host name) of the CX3641MFP, you must
OTE
reconfigure one of the utilities on each computer.
For the appropriate name, see the following table.
In this location
Server Setup
Windows hosts file
For this item
TCP/IP networks
Server Name option
Administrator defines
name
host name
DNS name
(TCP/IP host name)
41
See
page 25
page 8
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