Troubleshooting Guide; Troubleshooting - England's Stove Works Smartstove 25?SSP01 Installation & Operation Manual

WARNING: To avoid ELECTRICAL SHOCK always disconnect the unit from the power source BEFORE
attempting any repair. If this guide does not correct the problem, call your local dealer or Technical
Problem
Auger not turning
Smoke smell or dust in house
Room blower not operating
Exhaust blower not operating
Lazy Fire
Blown Fuse
High Pellet Consumption
Squeaking Noise
Pinging or Rattling Noise
IMPORTANT! READ AND FOLLOW ALL INSTALLATION AND MAINTENANCE INSTRUCTIONS, INCLUDING CLEANING THE UNIT AS SPECIFIED, AND
ENGLAND'S STOVE WORKS IS NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY INCURRED DUE TO NEGLECT, OR DUE TO UNSAFE INSTALLATION OR
Trouble‐Shooting Guide
Support at 1‐800‐245‐6489.
1. Bad auger motor.
2. Foreign matter jamming auger.
3. Vacuum sensor.
1. Improper exhaust connection.
1. Loose thermal sensor.
2. Blower speed set higher than heat range,
causing stove to cool and blower to cycle.
3. Loose connection.
1. Loose connection.
2. Bad blower.
3. Bad vacuum sensor.
1. Bad exhaust blower.
2. Excessive pellet moisture.
3. Excessive ash build‐up.
4. Low quality pellets.
1. Power surge.
2. Exposed wire.
3. Electrical component shorting.
1. Low quality or non‐uniformly sized
pellets.
1. Obstruction in auger tube.
2. Blower Noise.
1. Foreign material in blower.
2. Loose exhaust fan set screw.
REPLACING GASKETS ANNUALLY, AND PARTS AS NEEDED.
USAGE OF THIS PRODUCT. CALL TECHNICAL SUPPORT WITH ANY QUESTIONS.
Cause
30
Solution
1. Replace auger motor.
2. Remove pellets and object.
3. Check exhaust blower.
1. Check exhaust connections for
leaks, especially the exhaust blower
connect. Seal leaks with silicone,
aluminum tape or a hose clamp.
1. Tighten connection on sensor.
2. Lower blower speed.
3. Check control board connection.
1. Check control board connection.
2. Replace blower.
3. Replace vacuum sensor.
1. Inspect and replace blower.
2. Keep pellets dry.
3. Thoroughly clean unit.
4. Use only PFI premium pellets.
1. Replace fuse; use surge protector.
2. Check for exposed or frayed wire
and loose connections.
3. Check motors and blowers for
obstructions or short circuits.
1. Use premium pellets or try another
pellet brand.
1. Check auger tube for foreign
objects.
2. Remove, clean, and oil blower.
1. Check both blowers for material.
2. Check set screw for tightness.