Transfer Calls; Supervised Transfers; Blind Transfers; Conference Calls - Polycom IP321 User Manual

Transfer Calls

Note: When transferring calls to or from a Polycom phone, in some scenarios the Caller ID will show as your caller ID
instead of that of the original call.
The method for transferring a call will vary, depending upon your intent:
• When you are transferring a call to a live person and you want to
introduce the call before switching it over, use what is commonly
referred to as a Supervised transfer.
• In all other scenarios, we recommend that you perform a Blind
transfer instead of a Supervised transfer. This includes transfers
to Workgroup queues, voicemail systems, and so on.
You cannot make the following types of transfers. If you try to make these types of transfers, then the call will remain on
your extension, on hold.

You cannot transfer a call to a personal or workgroup queue (in other words, you cannot transfer a call to a
workgroup with no available agents)

You cannot transfer a call to a line park, voicemail, or AA

Supervised Transfers

1 While on a call, press Transfer. The call is placed on hold.
2 Call the person to whom you want to transfer this call.
3 After speaking with the recipient, press Transfer again.
To cancel a transfer, press Cancel. You will automatically reconnect with the call.

Blind Transfers

1. While on a call, tap Transfer. The call is placed on hold.
2. Tap More. Tap Blind.
3. Enter the extension number or choose the number from the Directory or Favorites list.
4. Hang up; the call will automatically transfer. You do not need to wait to hear ringing on the line.

Conference Calls

To initiate a conference,
1 Call the first conference member.
2 While connected, press Conference. The active call will automatically be
placed on hold.
3 Call the next participant and press Conference again.
4 To add additional participants (up to 6 participants per conference call),
repeat these steps.
MAXCS 8.0 Polycom SoundPoint User Guide Page 3