Make Outgoing Calls; Place Calls On Hold; Transfer Calls; Supervised Transfers - Polycom SoundPoint MAXCS 7.5 User Manual

Make Outgoing Calls

To place a call, press New Call, lift the handset, or press Speaker and start dialing.
If you have a headset connected, press Headset and start dialing.
To place a call from an entry in your Directory (more on the Directory on
page 3),
1 Press Directories. Select Contact Directory.
2 Select the entry and press Dial.
To place a call from an entry in your Call List,
1 Press Directories. Select Call Lists.
2 Select either Missed Calls, Received Calls, or Placed Calls.

Place Calls on Hold

3 Choose an entry and press Dial.
To place an active call on hold,
Press Hold.
1
2

Transfer Calls

To retrieve the call, press Resume.
Note: When transferring calls to or from a Polycom phone, in some scenarios the Caller ID will show as your caller ID
instead of that of the original call.
The method for transferring a call will vary, depending upon your intent:
• When transferring a call to a live person and you want to intro-
duce the call before switching it over, use what is commonly
referred to as a Supervised transfer.
• In all other scenarios, we recommend that you perform a Blind
transfer instead of a Supervised transfer. This includes transfers
to Workgroup queues, voicemail systems, and so on.

Supervised Transfers

1 While on a call, press Transfer. The call is placed on hold.
2 Call the person to whom you want to transfer this call.
After speaking with the recipient, press Transfer again.
3
To cancel a transfer, press Cancel. You will automatically reconnect with the call.

Blind Transfers

1. While on a call, tap Transfer. The call is placed on hold.
2. Tap More. Tap Blind.
MAXCS 7.5 Polycom SoundPoint User Guide Page 2