Transfer Calls - Polycom MAXCS 7.5 VVX User Manual

Transfer Calls

Note: When transferring calls to or from a Polycom phone, in some scenarios the Caller ID will show as your ID
instead of that of the original call.
The method for transferring a call will vary, depending upon your intent:
• When transferring a call to a live person and you want to introduce the call before switching it over, use what is
commonly referred to as a Supervised transfer.
• In all other scenarios, we recommend that you perform a Blind transfer instead of a Supervised transfer. This
includes transfers to Workgroup queues, voicemail systems, and so on.
Supervised Transfers
1 While on a call, tap Transfer. The call is placed on hold.
2 To use the dial pad, enter the number.
To use the Directory, tap Directory, and tap the entry.
To use the Favorites list, tap Directory, tap Favorites, and then tap the entry.
3 Tap the green Call softkey.
4 After speaking with the recipient, tap Transfer.
Blind Transfers
1. While on a call, tap Transfer. The call is placed on hold.
2. Tap Blind. (On some VVX models, you must tap More and then tap Blind.)
3. Enter the extension number or choose the number from the Directory or Favorites list.
4. Hang up; the call will automatically transfer. You do not need to wait to hear ringing on the line.
To cancel a transfer in progress:
• VVX 310/400 – Tap Cancel. You automatically reconnect to the call.
• VVX 500/600 – Tap the red phone icon. You automatically reconnect to the call.
MAXCS 7.5 Polycom VVX User Guide Page 4