Transfer Calls; Forward Calls - Polycom SoundPoint IP 335 Quick Start Manual

Virtual Communications Express
Quick Start Guide: Polycom 335 SoundPoint IP Phone

Transfer Calls

Consulted Transfer
1. Press the Trans soft key during a call. The active call is placed on hold.
2. Dial the party to whom you wish to transfer the call.
3. After speaking with the second party, press the Trans soft key to complete the transfer.
Blind Transfer
1. Press the Trans soft key during a call.
2. Press the Blind soft key.
3. Enter the extension of the number to which you want to transfer.
Transfer to Voice Mail
1. Press the Trans soft key during a call.
2. Enter *55.
3. At the prompt, enter the extension of the party to which you want to transfer and press the # key.
Note: Press the Cancel soft key to cancel transfer and resume the call.

Forward Calls

You can configure this feature on the My Phone dashboard. Refer to the
information. Call Forwarding is not available on shared lines.
Enable
1. Press
2. Select Features > Forward.
3. Select a Forwarding Type: Always, No Answer, or Busy.
4. For No Answer, select the number of rings before forwarding.
5. Enter the number to which calls should be forwarded.
6. Select OK.
7. Press the down arrow key and the word Disabled appears.
8. Press OK when you see Enabled.
9. Press < to save, and then press Yes.
10. Press the Enable soft key to confirm Call Forwarding. A moving arrow icon appears for that line.
Disable
11. Press
4
.
.
Call Forwarding User Guide for more