Emergency Call - Mercedes-Benz CLS 2015 Operator's Manual

Features
300
The indicator lamp in one or more of the
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following buttons continues to light up red
after the system self-diagnosis:
SOS button
-
F Roadside Assistance call button
-
ï MB Info call button
-
The Inoperative Inoperative
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Activated Activated message appears in the multi-
function display after the system self-diag-
nosis.
If a malfunction is indicated as outlined
above, the system may not operate as expec-
ted. In the event of an emergency, help will
have to be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007

Emergency call

Important safety notes
G WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an
emergency if:
you see smoke inside or outside of the vehi-
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cle, e.g. if there is a fire after an accident
the vehicle is on a dangerous section of
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road
the vehicle is not visible or cannot easily be
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seen by other road users, particularly when
dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
or the Service Not Service Not
General notes
Observe the notes on system activation
( page 299).
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An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is
triggered. You cannot end an automatically
triggered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been ini-
tiated, the indicator lamp in the SOS button
flashes. The Connecting Call Connecting Call
appears in the multifunction display.
The audio output is muted.
Once the connection has been made, the
Call Connected Call Connected message appears in the
multifunction display.
All important information on the emergency is
transmitted, for example:
current location of the vehicle (as deter-
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mined by the GPS system)
vehicle identification number
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information on the severity of the accident
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Shortly after the emergency call has been ini-
tiated, a voice connection is automatically
established between the Customer Assis-
tance Center and the vehicle occupants.
If the vehicle occupants respond, the
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Mercedes-Benz Customer Assistance Cen-
ter attempts to get more information on the
emergency.
If there is no response from the vehicle
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occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the Mercedes-Benz Customer Assistance
Center, the system has been unable to initiate
an emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes con-
tinuously.
The Call Failed Call Failed message appears in the
multifunction display and must be confirmed.
message