Troubleshooting - Primera trio User Manual

9D. Troubleshooting
Lines appear in the scan. This usually indicates a small piece of dust or dirt was caught in the scanner
during the scan. Try the scan again. It usually goes away because the dirt or dust was on the photo or
document itself and falls off between scans. If it consistently appears in the same place you may need
to perform a Scanner cleaning procedure.
Extra Cartridges are drying out. When switching between the color and black cartridges be sure to put
the cartridge which is not currently in the printer inside the cartridge garage which came with the
cartridge.
Printer Stops Printing.
1. Check for a paper Jam. Clear the paper jam and press the Retry (left side) button to resume
printing.
2. Look for flashing lights. If the retry button is flashing press it to retry the print.
3. Reset the printer. Press the power button to power off the printer. Press it again power it back
on. Printing will resume if the print job is still in the queue.
Replacing the Ink Saturation Pads, nozzle wiper and capping station. The ink saturation pad, nozzle
wiper and capping station (maintenance sled) can all be replaced simultaneously. With the cartridge in
the parked position, push the sled out of position using the hole on the bottom of the printer. It may be
necessary to use the back of pen or pencil to push the sled out. The left side of the sled will lift out of
the printer first. You can then unhook the right side. Install the new sled by pushing the right side into
the printer first and then snapping in the left side. Contact Tech Support to order replacement Ink
Saturation Pads.
Clearing Paper Jams. If paper becomes jammed in the printer press the paper release button and pull
the paper through the printer.
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Paper Release Button